TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Worst experience ever with TurboTax When I got to the point of transmitting my Federal and State returns, I received a message to do "one more check" for a PA State form that isn't even required....it was blank. I went back to Forms method and deleted it and tried again....same result. I did it one more time, and it still hung up in the same place. I called the 800 number for help, and got ZERO help. The voice activated system is the most frustrating system I have ever dealt with. It asked me for information, but got it wrong EVERY time! Finally, after asking for a representative about 20 times, I was put through to the live help line, where I was place on hold for what they said would be 5 to 10 minutes. I listened to the music and repeated messages about staying on hold until suddenly the line went dead. I stayed on the line for 30 minutes before hanging up. I was left with no option other than to enter bogus information into an unneeded form. Just a horrible experience.
Date published: 2022-03-20
Rated 4 out of 5 by from Overall fine, except for the refreshes Overall the program is good, but it doesn't need to refresh so often and at times requires to code again (after one of them I didn't have the code so was stuck until I could get the packaging from home)
Date published: 2022-03-20
Rated 5 out of 5 by from Good User friendly, easy to use, well organized, logical.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax made my tax process easy! Everything from making an account to the user experience to working with a CPA was easy on TurboTax. I was so scared to do my taxes this year with how confusing they were going to be, but TurboTax made it easy and connected me with an amazing CPA!
Date published: 2022-03-20
Rated 2 out of 5 by from Disappointing with foreign pension or annuity If you don't receive a 1099-R from a foreign country for your pension or annuity payments there is no way to make the program work since TurboTax is forcing you to enter a federal tax identification number for the e-file to work. Why would a foreign tax authority or life insurer without any business in the USA even send out 1099s in the first place, and why would they bother with a TIN? I need a workaround. Is there a dummy TIN that can be used?
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax I have used TurboTax for more than 10 years. The product is very intuitive to use and has been improved every year. There is help readily available throughout the tool enabling you to answer most of your questions without leaving the tool. One suggestion before starting: organize your tax records as it will improve your overall experience and lessen the time spent on inputting info into the tool.
Date published: 2022-03-20
Rated 3 out of 5 by from TurboTax is kludgy, hangs constantly, and is pushy TurboTax continually asks you to upgrade to a more expensive service, which is obnoxious. It tries to be too smart by importing documents too often, and hangs/fails to load commonly.
Date published: 2022-03-20
Rated 5 out of 5 by from turbo tax is awesome they were excellent. did everything they could and now i and file and they fixed my problem
Date published: 2022-03-20
Rated 5 out of 5 by from Excellent! Won't Go Back! Wonderful! Simple, Zoomed Right Throughout! Signed up for TurboTax Advantage
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax is good! Somewhat good, but there have been many issues that I had to resolve with TurboTax specialist -- these took me a long, long time, almost 4-5 hours to resolve. This is too long for resolving these issues.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4421
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst experience ever with TurboTax When I got to the point of transmitting my Federal and State returns, I received a message to do "one more check" for a PA State form that isn't even required....it was blank. I went back to Forms method and deleted it and tried again....same result. I did it one more time, and it still hung up in the same place. I called the 800 number for help, and got ZERO help. The voice activated system is the most frustrating system I have ever dealt with. It asked me for information, but got it wrong EVERY time! Finally, after asking for a representative about 20 times, I was put through to the live help line, where I was place on hold for what they said would be 5 to 10 minutes. I listened to the music and repeated messages about staying on hold until suddenly the line went dead. I stayed on the line for 30 minutes before hanging up. I was left with no option other than to enter bogus information into an unneeded form. Just a horrible experience.
Date published: 2022-03-20
Rated 4 out of 5 by from Overall fine, except for the refreshes Overall the program is good, but it doesn't need to refresh so often and at times requires to code again (after one of them I didn't have the code so was stuck until I could get the packaging from home)
Date published: 2022-03-20
Rated 5 out of 5 by from Good User friendly, easy to use, well organized, logical.
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax made my tax process easy! Everything from making an account to the user experience to working with a CPA was easy on TurboTax. I was so scared to do my taxes this year with how confusing they were going to be, but TurboTax made it easy and connected me with an amazing CPA!
Date published: 2022-03-20
Rated 2 out of 5 by from Disappointing with foreign pension or annuity If you don't receive a 1099-R from a foreign country for your pension or annuity payments there is no way to make the program work since TurboTax is forcing you to enter a federal tax identification number for the e-file to work. Why would a foreign tax authority or life insurer without any business in the USA even send out 1099s in the first place, and why would they bother with a TIN? I need a workaround. Is there a dummy TIN that can be used?
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax I have used TurboTax for more than 10 years. The product is very intuitive to use and has been improved every year. There is help readily available throughout the tool enabling you to answer most of your questions without leaving the tool. One suggestion before starting: organize your tax records as it will improve your overall experience and lessen the time spent on inputting info into the tool.
Date published: 2022-03-20
Rated 3 out of 5 by from TurboTax is kludgy, hangs constantly, and is pushy TurboTax continually asks you to upgrade to a more expensive service, which is obnoxious. It tries to be too smart by importing documents too often, and hangs/fails to load commonly.
Date published: 2022-03-20
Rated 5 out of 5 by from turbo tax is awesome they were excellent. did everything they could and now i and file and they fixed my problem
Date published: 2022-03-20
Rated 5 out of 5 by from Excellent! Won't Go Back! Wonderful! Simple, Zoomed Right Throughout! Signed up for TurboTax Advantage
Date published: 2022-03-20
Rated 4 out of 5 by from TurboTax is good! Somewhat good, but there have been many issues that I had to resolve with TurboTax specialist -- these took me a long, long time, almost 4-5 hours to resolve. This is too long for resolving these issues.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4421