TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax is super easy and great communication! It was easy to get all my information needed with the guided checklists, the assistants and workers were patient, easy to communicate, and very friendly!
Date published: 2022-03-24
Rated 1 out of 5 by from Too Slow to provide current year Forms (8915E-T) Have used TT for years and would generally rate it a 5. Only rates a 2 this year because of the extreme delay in programming Form 8915E-T into the software. The logistics of providing current "fileable" software to the IRS with all the changes is significant, but I think this delay till 3/24/22 is just too late. Caused me to wait an "extra" 6 to 7 weeks to file an otherwise simple return AND other Vendors - including the free Fed E-file - were able to handle it. Missed it this time, TurboTax. Still would have rated a "2", but for the fact that Turbo failed to send an e-mail (saying the Form was ready), as they commendably offered to do. Double Failure TTax. Do better.
Date published: 2022-03-24
Rated 4 out of 5 by from Had some problems with filing but got thru them Had some problems with filing but got thru them. After the screen for buying audit protection it kept trying to re-enter the payment screens?????
Date published: 2022-03-24
Rated 5 out of 5 by from Tim B was awesome and helped so much My taxes were done organized and quick with the help of Tim B.
Date published: 2022-03-24
Rated 1 out of 5 by from Doubt I will use turbo tax next year! The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax works great but fees are excessive! The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by from Not as easy as last year Had some difficulty with K1 entries that took a great deal of time to reconcile
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax First Timer This was smooth sailing and was easy for me to do on my own.
Date published: 2022-03-24
Rated 5 out of 5 by from Incredibly helpful My tax expert Stacy was wonderful! Quick with my taxes and very patient and understanding!
Date published: 2022-03-24
Rated 5 out of 5 by from Used TurboTax for 15 years I feel that they make it as easy as possible. I ran into a couple issues that were easily solved.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4127
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is super easy and great communication! It was easy to get all my information needed with the guided checklists, the assistants and workers were patient, easy to communicate, and very friendly!
Date published: 2022-03-24
Rated 1 out of 5 by from Too Slow to provide current year Forms (8915E-T) Have used TT for years and would generally rate it a 5. Only rates a 2 this year because of the extreme delay in programming Form 8915E-T into the software. The logistics of providing current "fileable" software to the IRS with all the changes is significant, but I think this delay till 3/24/22 is just too late. Caused me to wait an "extra" 6 to 7 weeks to file an otherwise simple return AND other Vendors - including the free Fed E-file - were able to handle it. Missed it this time, TurboTax. Still would have rated a "2", but for the fact that Turbo failed to send an e-mail (saying the Form was ready), as they commendably offered to do. Double Failure TTax. Do better.
Date published: 2022-03-24
Rated 4 out of 5 by from Had some problems with filing but got thru them Had some problems with filing but got thru them. After the screen for buying audit protection it kept trying to re-enter the payment screens?????
Date published: 2022-03-24
Rated 5 out of 5 by from Tim B was awesome and helped so much My taxes were done organized and quick with the help of Tim B.
Date published: 2022-03-24
Rated 1 out of 5 by from Doubt I will use turbo tax next year! The program is very buggy. They made us wait and wait and wait for the 8915-F form that was released by the IRS over a month ago. Even once it was released, their program kept glitching out asking for the "disaster name" when the form specifically states NOT to enter a name for a coronavirus distribution. The only way it would let me around it, was to put in a space. Hopefully the IRS accepts it that way. I really did not want to switch services and enter everything again! I will likely us a competitor next year that is way less buggy!
Date published: 2022-03-24
Rated 4 out of 5 by from TurboTax works great but fees are excessive! The TurboTax program worked great for filling out Federal and State returns but charging an additional $25 fee to e-file a Michigan state return is ridiculous!
Date published: 2022-03-24
Rated 4 out of 5 by from Not as easy as last year Had some difficulty with K1 entries that took a great deal of time to reconcile
Date published: 2022-03-24
Rated 5 out of 5 by from TurboTax First Timer This was smooth sailing and was easy for me to do on my own.
Date published: 2022-03-24
Rated 5 out of 5 by from Incredibly helpful My tax expert Stacy was wonderful! Quick with my taxes and very patient and understanding!
Date published: 2022-03-24
Rated 5 out of 5 by from Used TurboTax for 15 years I feel that they make it as easy as possible. I ran into a couple issues that were easily solved.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 4127