TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Didn't like the format this year It seemed a little "off" and I get nervous....plus....we had $5000 less in income this year than last year and we owe. How is that? What has changed?
Date published: 2022-04-02
Rated 3 out of 5 by from Gets it done, but could be a lot more useable I've been using Turbotax for many years. Overall, it is a decent product but I'm always amazed that useability doesn't improve over the years. A lot more could be done for people who want to understand more about how the tax breakdown is calculated. Giving a summary of the different types of income (earned, long and short term capital gains, dividends, etc.) and how they stack up and are then taxed would be helpful. Also giving more details on deductions and credits and why they were or were not given seems very doable within the software.
Date published: 2022-04-02
Rated 5 out of 5 by from Fast & Easy So easy to use. All the questions were asked and numbers were checked and verified. Waiting for my refund. Yay!
Date published: 2022-04-02
Rated 5 out of 5 by from AMAZING!! Nathan is amazing, with great communication and great help
Date published: 2022-04-02
Rated 5 out of 5 by from Great Job Turbo Tax You walked us through the filing with clarifications along the way. Used the option for help, if needed so if something was confusing, we could elicit explanation. Though it took us a while to file, we believe we took precautions to avoid future problems. One suggestion, would be to send out a list of everything we might need to gather before filing. Possibly sending it out in December or January.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Easy and Efficient Once your back up information has been gathered, it is very easy and trouble free to enter it into Turbo Tax. TT leads you every step of the way. When you order a product from Turbo Tax, save your Order Number and License Number. You need those to start your return.
Date published: 2022-04-02
Rated 5 out of 5 by from turb tax is awesome and worth every penny so easy to operate and do your own taxes. I love how they can get you every earned penny back
Date published: 2022-04-02
Rated 5 out of 5 by from Neal was Great! We truly had a great experience with Neal! He was easy to work with, helpful and very responsive! Really appreciated all of his help!
Date published: 2022-04-02
Rated 2 out of 5 by from Trapped into version and quickly rising prices Turbo tax could easily make it so you could change your selected 'version', but they only let you upgrade. If you want to downgrade (premier to deluxe) you have to restart. Since I used premier last year it didn't even give me the option to select deluxe. This is not the first time I've done my taxes twice because I wanted to switch versions. Last year it cost me $20 to efile state, this year it's $49. That's insane. Definitely going to start earlier and shop around next year.
Date published: 2022-04-02
Rated 4 out of 5 by from Hard to Load, Easy to Use I bought a CD and tried to load in on my laptop. After "updating" process was complete, I could no longer access any screens. Tried to download from the Web and couldn't get past the password screen. FOUR HOURS LATER, I clicked on the TurboTax icon on my desktop and it magically worked. Once I got into the program, it is fine. Takes FOREVER to load and support is non-existent. I will continue to purchase this product, but shudder ever tax season knowing that loading the CD will be a major hassle. And I don't ever want to deal with the internet download as the password/name screen is NOT user-friendly.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3413
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Didn't like the format this year It seemed a little "off" and I get nervous....plus....we had $5000 less in income this year than last year and we owe. How is that? What has changed?
Date published: 2022-04-02
Rated 3 out of 5 by from Gets it done, but could be a lot more useable I've been using Turbotax for many years. Overall, it is a decent product but I'm always amazed that useability doesn't improve over the years. A lot more could be done for people who want to understand more about how the tax breakdown is calculated. Giving a summary of the different types of income (earned, long and short term capital gains, dividends, etc.) and how they stack up and are then taxed would be helpful. Also giving more details on deductions and credits and why they were or were not given seems very doable within the software.
Date published: 2022-04-02
Rated 5 out of 5 by from Fast & Easy So easy to use. All the questions were asked and numbers were checked and verified. Waiting for my refund. Yay!
Date published: 2022-04-02
Rated 5 out of 5 by from AMAZING!! Nathan is amazing, with great communication and great help
Date published: 2022-04-02
Rated 5 out of 5 by from Great Job Turbo Tax You walked us through the filing with clarifications along the way. Used the option for help, if needed so if something was confusing, we could elicit explanation. Though it took us a while to file, we believe we took precautions to avoid future problems. One suggestion, would be to send out a list of everything we might need to gather before filing. Possibly sending it out in December or January.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Easy and Efficient Once your back up information has been gathered, it is very easy and trouble free to enter it into Turbo Tax. TT leads you every step of the way. When you order a product from Turbo Tax, save your Order Number and License Number. You need those to start your return.
Date published: 2022-04-02
Rated 5 out of 5 by from turb tax is awesome and worth every penny so easy to operate and do your own taxes. I love how they can get you every earned penny back
Date published: 2022-04-02
Rated 5 out of 5 by from Neal was Great! We truly had a great experience with Neal! He was easy to work with, helpful and very responsive! Really appreciated all of his help!
Date published: 2022-04-02
Rated 2 out of 5 by from Trapped into version and quickly rising prices Turbo tax could easily make it so you could change your selected 'version', but they only let you upgrade. If you want to downgrade (premier to deluxe) you have to restart. Since I used premier last year it didn't even give me the option to select deluxe. This is not the first time I've done my taxes twice because I wanted to switch versions. Last year it cost me $20 to efile state, this year it's $49. That's insane. Definitely going to start earlier and shop around next year.
Date published: 2022-04-02
Rated 4 out of 5 by from Hard to Load, Easy to Use I bought a CD and tried to load in on my laptop. After "updating" process was complete, I could no longer access any screens. Tried to download from the Web and couldn't get past the password screen. FOUR HOURS LATER, I clicked on the TurboTax icon on my desktop and it magically worked. Once I got into the program, it is fine. Takes FOREVER to load and support is non-existent. I will continue to purchase this product, but shudder ever tax season knowing that loading the CD will be a major hassle. And I don't ever want to deal with the internet download as the password/name screen is NOT user-friendly.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3413