TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy even for a first time filer. TurboTax is Awesome! It's my first time to file my taxes. I was so nervous, but TurboTax made it so easy.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is terrific. I received help from different people. They were all terrific. I wish I could remember their names. The tax expert who helped me, as well as the woman who helped me e-file because I made an error in my social security number. They were all helpful.
Date published: 2021-04-13
Rated 2 out of 5 by from TurboTax contains errors During the preparation of my taxes, I ran into three errors in the calculations TurboTax performs. First, if your mortgage is (enough) over 1,000,000 (and originating before 2017) and you're taking a home office deduction for a portion of it, TurboTax will not subtract that amount from Schedule A, leaving you with too large of a deduction. Also, for CA takes, it will somehow decide that you have a home equity loan and decide wrongly that you are eligible for a 1,100,000 exemption, again leaving you with too large of a deduction (though it allows you to correct this). Finally, for self-employment deferral of income, it should always do the calculation and enter it in the form even if you do not defer. It doesn't do this: it either enters zeros there or forces you to take the deferral. The agent went out of her way to try to help me with this, to listen to me as I explained the issue, and to follow up, but it was a long process (2.5 hours in just the initial call with her) with almost nothing accomplished. They gave me access to a download of the desktop software, supposedly, but the license number didn't work, and when she sent me messages through the software, it would show an alert as if they were there but it was not possible to view them. I would expect better from a national software than to encounter so many bugs, including some that could have really messed up my returns, and probably would have for most who wouldn't have examined it as carefully. If it hadn't been for these, the software might have considerably simplified my life. As it was, it did not.
Date published: 2021-04-13
Rated 5 out of 5 by from Taxes made simply by Turbo Tax 1st time user to turbo tax the simplification of the screens question and answer format is awesome.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Turbo Tax experience! So easy to understand and navigate through the process! Turbo Tax imported my W-2s and the rest easy as cake. Great experience. Very happy with my return as well.
Date published: 2021-04-13
Rated 5 out of 5 by from Easy to use Completing my taxes was easy. The question and answer formats are self explaining. If you have questions when entering information, usually a click by the item gives the answer.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is awesome! The person helping me was awesome. She found the problem and resolved the issue. Thank you!
Date published: 2021-04-13
Rated 5 out of 5 by from Great Job Thanks for the hints ex:- "(this selection is uncommon)" Those are very helpful.
Date published: 2021-04-13
Rated 5 out of 5 by from 2020 Tax Return First time filing and it was very smooth. I had some questions that my mom helped me with. She's used Turbo Tax to file her taxes for years.
Date published: 2021-04-13
Rated 5 out of 5 by from great help with tax return simple directions great help step by step guide me through everything
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3218
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy even for a first time filer. TurboTax is Awesome! It's my first time to file my taxes. I was so nervous, but TurboTax made it so easy.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is terrific. I received help from different people. They were all terrific. I wish I could remember their names. The tax expert who helped me, as well as the woman who helped me e-file because I made an error in my social security number. They were all helpful.
Date published: 2021-04-13
Rated 2 out of 5 by from TurboTax contains errors During the preparation of my taxes, I ran into three errors in the calculations TurboTax performs. First, if your mortgage is (enough) over 1,000,000 (and originating before 2017) and you're taking a home office deduction for a portion of it, TurboTax will not subtract that amount from Schedule A, leaving you with too large of a deduction. Also, for CA takes, it will somehow decide that you have a home equity loan and decide wrongly that you are eligible for a 1,100,000 exemption, again leaving you with too large of a deduction (though it allows you to correct this). Finally, for self-employment deferral of income, it should always do the calculation and enter it in the form even if you do not defer. It doesn't do this: it either enters zeros there or forces you to take the deferral. The agent went out of her way to try to help me with this, to listen to me as I explained the issue, and to follow up, but it was a long process (2.5 hours in just the initial call with her) with almost nothing accomplished. They gave me access to a download of the desktop software, supposedly, but the license number didn't work, and when she sent me messages through the software, it would show an alert as if they were there but it was not possible to view them. I would expect better from a national software than to encounter so many bugs, including some that could have really messed up my returns, and probably would have for most who wouldn't have examined it as carefully. If it hadn't been for these, the software might have considerably simplified my life. As it was, it did not.
Date published: 2021-04-13
Rated 5 out of 5 by from Taxes made simply by Turbo Tax 1st time user to turbo tax the simplification of the screens question and answer format is awesome.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Turbo Tax experience! So easy to understand and navigate through the process! Turbo Tax imported my W-2s and the rest easy as cake. Great experience. Very happy with my return as well.
Date published: 2021-04-13
Rated 5 out of 5 by from Easy to use Completing my taxes was easy. The question and answer formats are self explaining. If you have questions when entering information, usually a click by the item gives the answer.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is awesome! The person helping me was awesome. She found the problem and resolved the issue. Thank you!
Date published: 2021-04-13
Rated 5 out of 5 by from Great Job Thanks for the hints ex:- "(this selection is uncommon)" Those are very helpful.
Date published: 2021-04-13
Rated 5 out of 5 by from 2020 Tax Return First time filing and it was very smooth. I had some questions that my mom helped me with. She's used Turbo Tax to file her taxes for years.
Date published: 2021-04-13
Rated 5 out of 5 by from great help with tax return simple directions great help step by step guide me through everything
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3218