TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Buggy & unexpected cost for the State app I've used TurboTax for years. The last couple of years 2020 and 2021, the program has been buggy. 1. 2020 it wouldn't run on my Windows 10 laptop, this year 2. 2021 I ran into a glitch, where the program was in a loop. At the review portion of the process, where it asks for added protection, i select "No Thanks" and it would take me back to "Let's make sure your taxes are correct" 2. There were a few instances where the app didn't capture the information from the previous year's return 3. Previous "Deluxe" versions I purchased from Costco included 1 free State, this year I had to pay an additional $40.00. Why is it separate this year, include it in the app similar to previous versions? As mentioned previously, I've used TurboTax for years, i'm seriously thinking of using another app for next year's returns
Date published: 2022-04-06
Rated 5 out of 5 by from The best you can have and easy to use Very easy to use very explanatory step-by-step without any hitch
Date published: 2022-04-06
Rated 2 out of 5 by from BRING BACK CPA SUPPORT FOR DESKTOP USERS I have used TurboTax for over a decade. Last year, due to COVID, I had to call in to ask some questions and found out that CPA support was included. I found this to be a great asset as there were so many new things going on due to the virus. This year, when I had a question, I found out that the same support was discontinued. for desktop users. Firstly I didn't know this when I purchased the software, and secondly, this is a HUGE downgrade for us, the customers. I understand that the CPA support is available with the online product, however I am not comfortable with placing all of my financial information online where it could fall victim to future security failures. This year I required support on a few issues, some where software related as many items didn't transfer over properly, or I had to still input information manually that should have carried over from the previous year even though the main entry was created within the software on the proper form. In short, this is the first year that I struggled to use the TurboTax software and not having the same level of support to help navigate some of the issues, instead having to rely on the lower level support and documentation that other users submitted, made it more difficult to feel that the information being generated was accurate. I used to recommend this software to all my family and friends, but after this, I'll have to think twice before doing so, or even purchasing it again next year.
Date published: 2022-04-06
Rated 5 out of 5 by from awesome Very specific on questions that were asked by turbo tax
Date published: 2022-04-06
Rated 4 out of 5 by from Charge to file I opted for "free filing" and yet when I got to the end, I was charged $59. I went ahead and filed just to get it done but think that is misleading.
Date published: 2022-04-06
Rated 5 out of 5 by from Takes the worry out of tax filing Have used TT for many years, even my children are return users. Easy to understand and it guides you through the process... highly recommend
Date published: 2022-04-06
Rated 4 out of 5 by from As always, very good Seems to be more complicated than in years past with fewer checks on self
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax easily done I recommend TurboTax for ease of use and double checks your info.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax meets my requirements! I have used turbotax for many years and have always been satisfied
Date published: 2022-04-06
Rated 4 out of 5 by from good stuff it was easy. i hate this type of stuff. this made it easy
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 3071
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Buggy & unexpected cost for the State app I've used TurboTax for years. The last couple of years 2020 and 2021, the program has been buggy. 1. 2020 it wouldn't run on my Windows 10 laptop, this year 2. 2021 I ran into a glitch, where the program was in a loop. At the review portion of the process, where it asks for added protection, i select "No Thanks" and it would take me back to "Let's make sure your taxes are correct" 2. There were a few instances where the app didn't capture the information from the previous year's return 3. Previous "Deluxe" versions I purchased from Costco included 1 free State, this year I had to pay an additional $40.00. Why is it separate this year, include it in the app similar to previous versions? As mentioned previously, I've used TurboTax for years, i'm seriously thinking of using another app for next year's returns
Date published: 2022-04-06
Rated 5 out of 5 by from The best you can have and easy to use Very easy to use very explanatory step-by-step without any hitch
Date published: 2022-04-06
Rated 2 out of 5 by from BRING BACK CPA SUPPORT FOR DESKTOP USERS I have used TurboTax for over a decade. Last year, due to COVID, I had to call in to ask some questions and found out that CPA support was included. I found this to be a great asset as there were so many new things going on due to the virus. This year, when I had a question, I found out that the same support was discontinued. for desktop users. Firstly I didn't know this when I purchased the software, and secondly, this is a HUGE downgrade for us, the customers. I understand that the CPA support is available with the online product, however I am not comfortable with placing all of my financial information online where it could fall victim to future security failures. This year I required support on a few issues, some where software related as many items didn't transfer over properly, or I had to still input information manually that should have carried over from the previous year even though the main entry was created within the software on the proper form. In short, this is the first year that I struggled to use the TurboTax software and not having the same level of support to help navigate some of the issues, instead having to rely on the lower level support and documentation that other users submitted, made it more difficult to feel that the information being generated was accurate. I used to recommend this software to all my family and friends, but after this, I'll have to think twice before doing so, or even purchasing it again next year.
Date published: 2022-04-06
Rated 5 out of 5 by from awesome Very specific on questions that were asked by turbo tax
Date published: 2022-04-06
Rated 4 out of 5 by from Charge to file I opted for "free filing" and yet when I got to the end, I was charged $59. I went ahead and filed just to get it done but think that is misleading.
Date published: 2022-04-06
Rated 5 out of 5 by from Takes the worry out of tax filing Have used TT for many years, even my children are return users. Easy to understand and it guides you through the process... highly recommend
Date published: 2022-04-06
Rated 4 out of 5 by from As always, very good Seems to be more complicated than in years past with fewer checks on self
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax easily done I recommend TurboTax for ease of use and double checks your info.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax meets my requirements! I have used turbotax for many years and have always been satisfied
Date published: 2022-04-06
Rated 4 out of 5 by from good stuff it was easy. i hate this type of stuff. this made it easy
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 3071