TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Very Helpful Rep was super helpful and friendly, and helped me resolve an issue I could not figure out with great patience.
Date published: 2021-02-27
Rated 2 out of 5 by from Had to re-do taxes & talk to a rep for 40min Turbo Tax did not let me e-file my taxes, resulting in a lengthy phone call and having to re-do everything.
Date published: 2021-02-27
Rated 4 out of 5 by from TurboTax is worth the cost. The product should make it easier to find out how to input estimated tax payments already made. The jump-to link did not work for me on any screen on any browser. It took me a while to figure out how to do it and I was surprised at this because everything else is so simple.
Date published: 2021-02-27
Rated 5 out of 5 by from old turbo tax used turbo tax many years ago, and the present program is easier and more helpful to use. Great Job
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome! It's so easy to use and it takes no time at all. if anything comes up with your filing, they let you know quickly so you can work on it.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is very easy to navigate. Filing taxes couldn't be any more easier! I will use Turbo Tax for my future tax returns.
Date published: 2021-02-27
Rated 3 out of 5 by from Problems with Turbotax I had an issue entering Mortgage information. It kept turning red and not allowing me to enter origination date and acquisition date (my mortgage was sold to a parent company of the original lender and I received 2 1098s). I tried and tried to get this correct. The system would not process the info. Also, the Obama Care requirements are still loaded and causes great confusion as I receive insurance from work. I had to call to get resolution. I called many times and kept getting disconnected by the automated system. YOU NEED TO HAVE A WAY PEOPLE CAN CALL AND TALK TO SOMEONE THAT CAN FIX YOUR SOFTWARE ISSUES WITHOUT HAVING TO GO TO A TAX SPECIALIST WHICH I DIDN'T NEED. It was your software that wasn't working. PLEASE FIX. I have been using turbo tax for years and every year it seems YOU make it harder and harder. I use to walk into a store and purchase the software. Then you made it a requirement to purchase on line. It was difficult then to contact someone but now nearly impossible. I understand you want to charge for talking with people BUT WHEN IT IS YOUR SOFTWARE that is the issue (not tax advice)- Please Make It easier.
Date published: 2021-02-27
Rated 2 out of 5 by from Turbotax is an annoying necessary evil TT is not as reliable as it should. TT download for the Mac was a disaster. The on-line version is workable but overly complex
Date published: 2021-02-27
Rated 4 out of 5 by from easy to use easy to use, good advice, very thorough can file anyway you want
Date published: 2021-02-27
Rated 5 out of 5 by from so easy to use use turbotax every year. So easy to impute information and file
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2778
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Very Helpful Rep was super helpful and friendly, and helped me resolve an issue I could not figure out with great patience.
Date published: 2021-02-27
Rated 2 out of 5 by from Had to re-do taxes & talk to a rep for 40min Turbo Tax did not let me e-file my taxes, resulting in a lengthy phone call and having to re-do everything.
Date published: 2021-02-27
Rated 4 out of 5 by from TurboTax is worth the cost. The product should make it easier to find out how to input estimated tax payments already made. The jump-to link did not work for me on any screen on any browser. It took me a while to figure out how to do it and I was surprised at this because everything else is so simple.
Date published: 2021-02-27
Rated 5 out of 5 by from old turbo tax used turbo tax many years ago, and the present program is easier and more helpful to use. Great Job
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome! It's so easy to use and it takes no time at all. if anything comes up with your filing, they let you know quickly so you can work on it.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is very easy to navigate. Filing taxes couldn't be any more easier! I will use Turbo Tax for my future tax returns.
Date published: 2021-02-27
Rated 3 out of 5 by from Problems with Turbotax I had an issue entering Mortgage information. It kept turning red and not allowing me to enter origination date and acquisition date (my mortgage was sold to a parent company of the original lender and I received 2 1098s). I tried and tried to get this correct. The system would not process the info. Also, the Obama Care requirements are still loaded and causes great confusion as I receive insurance from work. I had to call to get resolution. I called many times and kept getting disconnected by the automated system. YOU NEED TO HAVE A WAY PEOPLE CAN CALL AND TALK TO SOMEONE THAT CAN FIX YOUR SOFTWARE ISSUES WITHOUT HAVING TO GO TO A TAX SPECIALIST WHICH I DIDN'T NEED. It was your software that wasn't working. PLEASE FIX. I have been using turbo tax for years and every year it seems YOU make it harder and harder. I use to walk into a store and purchase the software. Then you made it a requirement to purchase on line. It was difficult then to contact someone but now nearly impossible. I understand you want to charge for talking with people BUT WHEN IT IS YOUR SOFTWARE that is the issue (not tax advice)- Please Make It easier.
Date published: 2021-02-27
Rated 2 out of 5 by from Turbotax is an annoying necessary evil TT is not as reliable as it should. TT download for the Mac was a disaster. The on-line version is workable but overly complex
Date published: 2021-02-27
Rated 4 out of 5 by from easy to use easy to use, good advice, very thorough can file anyway you want
Date published: 2021-02-27
Rated 5 out of 5 by from so easy to use use turbotax every year. So easy to impute information and file
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2778