TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Michigan State MESP (529 Plan) is messed up The question about withdrawal from a Michigan 529 plan, called MESP, is misleading. If you don't read it very carefully, you will enter a number like I did last year and initially this year, around $25,000 in my case. However a careful read of the question asks you to enter the withdrawal from the 529 ONLY if the amount was added to my AGI. Why would it ever be added to my AGI? At some point in the past, it was obviously part of my AGI and I was taxed on it before I put the money into the MESP 529 plan. But why would TurboTax add the amount to my AGI in the tax year I'm filing for, and the tax year I'm making the withdrawal from to pay for my son's education? This makes no sense and I called the Michigan Treasury office and spoke with a Tax Authority who wasn't able to explain it, simply saying call your legislator of you want the law changed. I think they are interpreting the law wrongly, and TurboTax might be as confused as everyone else, but nonetheless, the question about withdrawal from MESP 529 should be changed and made more clear. Furthermore, since none of the $25000 in my case was added to my AGI, I tried to answer the question in TurboTax with a $0. But TurboTax would not take this answer saying it needed to be $1 or higher. So in the end I put $1 in there, my refund for State of Michigan was reduced by $1000, and that was the end of it. Last year, I did not catch the AGI issue, and the State of Michigan reduced my refund by over $1000 in a letter for which they said there was no appeal. Please look at the question about Michigan MESP 529 and work with Michigan Tax Dept to figure this out. Thank you.
Date published: 2021-04-22
Rated 5 out of 5 by from good GREAT TOOL TO USE. EASY TO GET AROUND, AND RELIABLE
Date published: 2021-04-22
Rated 5 out of 5 by from Been using it since 1996 One of the best programs ever invented. The government makes taxes hard but TurboTax makes it easier.
Date published: 2021-04-22
Rated 5 out of 5 by from Was good Easy to use and my expert was great. Highly recommend to anyone who is new to taxes
Date published: 2021-04-22
Rated 4 out of 5 by from Good I keep hearing about free free free free but it doesn’t give you that option at the beginning and couldn’t go back to redo. $175 is ridiculous. I couldn’t change anything. Not happy.
Date published: 2021-04-22
Rated 5 out of 5 by from Kept Me Out of Jail Kept me out of jail by making it very easy to pay the extortion demands of our corrupt government.
Date published: 2021-04-22
Rated 5 out of 5 by from VERY HELPFUL Very helpful. Able to answer all my questions. Thank you
Date published: 2021-04-22
Rated 5 out of 5 by from Turbo is awesome easy flow. Thank you for guiding and step by step guide
Date published: 2021-04-22
Rated 5 out of 5 by from Great Service I would recommend using the full service to anyone. Very easy process.
Date published: 2021-04-22
Rated 1 out of 5 by from Worse every year In addition to a slow and glitchy site, frequent connection lost and "something went wrong" messages, this year there was a problem related to importing investment sales that led to an unavoidable, un-passable freeze (which according to forum posts happened across all browsers, OS's, and computers). When I filed this bug had been known about for over 2 months and had not been fixed. Luckily a forum user had found the way to avoid it was to either delete certain low value sales that were not reported to the IRS or just manually enter the amounts by section instead of importing.
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2399
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Michigan State MESP (529 Plan) is messed up The question about withdrawal from a Michigan 529 plan, called MESP, is misleading. If you don't read it very carefully, you will enter a number like I did last year and initially this year, around $25,000 in my case. However a careful read of the question asks you to enter the withdrawal from the 529 ONLY if the amount was added to my AGI. Why would it ever be added to my AGI? At some point in the past, it was obviously part of my AGI and I was taxed on it before I put the money into the MESP 529 plan. But why would TurboTax add the amount to my AGI in the tax year I'm filing for, and the tax year I'm making the withdrawal from to pay for my son's education? This makes no sense and I called the Michigan Treasury office and spoke with a Tax Authority who wasn't able to explain it, simply saying call your legislator of you want the law changed. I think they are interpreting the law wrongly, and TurboTax might be as confused as everyone else, but nonetheless, the question about withdrawal from MESP 529 should be changed and made more clear. Furthermore, since none of the $25000 in my case was added to my AGI, I tried to answer the question in TurboTax with a $0. But TurboTax would not take this answer saying it needed to be $1 or higher. So in the end I put $1 in there, my refund for State of Michigan was reduced by $1000, and that was the end of it. Last year, I did not catch the AGI issue, and the State of Michigan reduced my refund by over $1000 in a letter for which they said there was no appeal. Please look at the question about Michigan MESP 529 and work with Michigan Tax Dept to figure this out. Thank you.
Date published: 2021-04-22
Rated 5 out of 5 by from good GREAT TOOL TO USE. EASY TO GET AROUND, AND RELIABLE
Date published: 2021-04-22
Rated 5 out of 5 by from Been using it since 1996 One of the best programs ever invented. The government makes taxes hard but TurboTax makes it easier.
Date published: 2021-04-22
Rated 5 out of 5 by from Was good Easy to use and my expert was great. Highly recommend to anyone who is new to taxes
Date published: 2021-04-22
Rated 4 out of 5 by from Good I keep hearing about free free free free but it doesn’t give you that option at the beginning and couldn’t go back to redo. $175 is ridiculous. I couldn’t change anything. Not happy.
Date published: 2021-04-22
Rated 5 out of 5 by from Kept Me Out of Jail Kept me out of jail by making it very easy to pay the extortion demands of our corrupt government.
Date published: 2021-04-22
Rated 5 out of 5 by from VERY HELPFUL Very helpful. Able to answer all my questions. Thank you
Date published: 2021-04-22
Rated 5 out of 5 by from Turbo is awesome easy flow. Thank you for guiding and step by step guide
Date published: 2021-04-22
Rated 5 out of 5 by from Great Service I would recommend using the full service to anyone. Very easy process.
Date published: 2021-04-22
Rated 1 out of 5 by from Worse every year In addition to a slow and glitchy site, frequent connection lost and "something went wrong" messages, this year there was a problem related to importing investment sales that led to an unavoidable, un-passable freeze (which according to forum posts happened across all browsers, OS's, and computers). When I filed this bug had been known about for over 2 months and had not been fixed. Luckily a forum user had found the way to avoid it was to either delete certain low value sales that were not reported to the IRS or just manually enter the amounts by section instead of importing.
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2399