TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Not as user friendly as it used to be I believe that Turbo Tax used to be more user friendly. But that being said I still find it to be a safe & secure way to file my federal & state tax.
Date published: 2022-04-10
Rated 5 out of 5 by from So so A bit time consuming although is some what through.
Date published: 2022-04-10
Rated 4 out of 5 by from Works great on new mac m1 Long time user of turbotax and I had to switch to a different computer, since my laptop did not have a recent enough MacOS to run it this year. Only reason for one star off is that I used the import feature this year which later caused problems when doing form 1116. I ended up in a loop entering a figure and getting error saying amount must be at least 987, and when entering that amount, got another error saying it cannot be over 123. Finally tracked down the issue and import from my wife's account brought in the same joint numbers that the import from my account also had (multiple accounts on each import with some joint overlap). I deleted 2 duplicate import items and it finally worked. Perhaps a warning when a duplicate set of data is imported would be helpful.
Date published: 2022-04-10
Rated 5 out of 5 by from Love Turbo Tax Daniel was very knowledgeable and helpful. He explained in terms I could understand
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax makes life easier TurboTax is easy to use and makes what is a dreaded process a bit easier to deal with!
Date published: 2022-04-10
Rated 5 out of 5 by from The best to do your taxes I’ve been using TurboTax for about five years now and never had any problems and was always satisfied with the experience.
Date published: 2022-04-10
Rated 4 out of 5 by from Needed help, but it worked. While I was working on the return, the program was updated, and it suddenly required me to enter an explanation of one item. I didn't know what a suitable form of that entry would be, and a support agent didn't know, either. She was very nice, however, and coached me through a search that settled on an acceptable entry. Updating could have been automated, but time loss was not too great.
Date published: 2022-04-10
Rated 4 out of 5 by from Takes most of stress out of filing but... While I have been using TurboTax now for a number of years, one forgets when/how payment information will be asked/recorded. A simple line in the e-filing prep would be helpful to know that you will have the chance to enter banking or credit card information before filing. Secondly, I am reminded that the 2022 TurboTax will not run on Mac OS Catalina, yet upgrading will require purchasing a new computer. This is premature for TurboTax to require this to run such important software. Otherwise, I appreciate being less stressed when completing this annual task!
Date published: 2022-04-10
Rated 5 out of 5 by from LaSandra Is Awesome! I have been dealing with issues for 2 days trying to get my Returns Filed. It would only take me to the payment page, when TT had already received my $119. I have a receipt from my bank showing this. TT also had it right on my screen. I don't know what to do. I asked for calls back and received several but No one would answer the phone. Leave me on hold for over 5 minutes each time only to just hang up. And! Then LaShandra Called OMG! she could see my issues. Then took care of them like the Pro she is. Thank Goodness for her. I truly was at my wits end.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was super easy to do. Turbo tax was easy to do. All information was easy to understand. I was lead step by step through everything.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2192
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as user friendly as it used to be I believe that Turbo Tax used to be more user friendly. But that being said I still find it to be a safe & secure way to file my federal & state tax.
Date published: 2022-04-10
Rated 5 out of 5 by from So so A bit time consuming although is some what through.
Date published: 2022-04-10
Rated 4 out of 5 by from Works great on new mac m1 Long time user of turbotax and I had to switch to a different computer, since my laptop did not have a recent enough MacOS to run it this year. Only reason for one star off is that I used the import feature this year which later caused problems when doing form 1116. I ended up in a loop entering a figure and getting error saying amount must be at least 987, and when entering that amount, got another error saying it cannot be over 123. Finally tracked down the issue and import from my wife's account brought in the same joint numbers that the import from my account also had (multiple accounts on each import with some joint overlap). I deleted 2 duplicate import items and it finally worked. Perhaps a warning when a duplicate set of data is imported would be helpful.
Date published: 2022-04-10
Rated 5 out of 5 by from Love Turbo Tax Daniel was very knowledgeable and helpful. He explained in terms I could understand
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax makes life easier TurboTax is easy to use and makes what is a dreaded process a bit easier to deal with!
Date published: 2022-04-10
Rated 5 out of 5 by from The best to do your taxes I’ve been using TurboTax for about five years now and never had any problems and was always satisfied with the experience.
Date published: 2022-04-10
Rated 4 out of 5 by from Needed help, but it worked. While I was working on the return, the program was updated, and it suddenly required me to enter an explanation of one item. I didn't know what a suitable form of that entry would be, and a support agent didn't know, either. She was very nice, however, and coached me through a search that settled on an acceptable entry. Updating could have been automated, but time loss was not too great.
Date published: 2022-04-10
Rated 4 out of 5 by from Takes most of stress out of filing but... While I have been using TurboTax now for a number of years, one forgets when/how payment information will be asked/recorded. A simple line in the e-filing prep would be helpful to know that you will have the chance to enter banking or credit card information before filing. Secondly, I am reminded that the 2022 TurboTax will not run on Mac OS Catalina, yet upgrading will require purchasing a new computer. This is premature for TurboTax to require this to run such important software. Otherwise, I appreciate being less stressed when completing this annual task!
Date published: 2022-04-10
Rated 5 out of 5 by from LaSandra Is Awesome! I have been dealing with issues for 2 days trying to get my Returns Filed. It would only take me to the payment page, when TT had already received my $119. I have a receipt from my bank showing this. TT also had it right on my screen. I don't know what to do. I asked for calls back and received several but No one would answer the phone. Leave me on hold for over 5 minutes each time only to just hang up. And! Then LaShandra Called OMG! she could see my issues. Then took care of them like the Pro she is. Thank Goodness for her. I truly was at my wits end.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was super easy to do. Turbo tax was easy to do. All information was easy to understand. I was lead step by step through everything.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2192