TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from This year's experience was brutal I've been using TurboTax for a few years now and it still works well for going out and importing your tax documents for you. This year, however, has been exceptionally painful. The number of times I was forced to go back to previous sections to re-upload data due to TurboTax telling me there was an error, was appalling. On top of this, the explanations given for how numbers are calculated only give you the most generic information possible. I found myself clicking the "No, this was not helpful" button every time. To add insult to injury, TurboTax pushes advertisements asking if you'd like to upgrade to the next package around every corner. I shouldn't need a tax professional to tell me how you arrive at a new number. I can do the math myself, but when it doesn't match the number on the screen...you should be able to tell me why it's the case. That aside, the most frustrating bug comes right at the end when trying to e-file. If you have a 1099-R and are in the state of NY, Turbtax tells you that your state tax withholding is an error (it is not), and you cannot e-file until it is corrected (or you must mail it in). I nearly removed the amount entirely out of frustration, causing my state tax amount due to spike, because it is the only option TurboTax give you. Thanks to some online users posting the same error issues, I was able to correct this before paying even more of my money than necessary to the IRS. The real solution is, for most 1099-R forms, box 15 for State distribution is left blank, and to avoid TurboTax thinking that no distribution has occurred, you must fill in box 15 manually. In the end, this mistake was caught thanks to my own research, nothing that TurboTax caught. It calls into question the level of confidence you put into any of these processes, especially with the opacity around the calculations themselves. I shouldn't need to be a tax guru to make sure my taxes are paid correctly. The whole system is a joke.
Date published: 2022-04-11
Rated 5 out of 5 by from Great way to file taxes Turbo tax makes it easy to have all the support you need on your own time table from home
Date published: 2022-04-11
Rated 5 out of 5 by from Being using TurboTax for years... I've being using TurboTax for several years and I intend to do so in the future. Easy to fill out forms and most importantly there's a huge TurboTax community (and tax specialists) out there that can answer your questions in timely matter. For those who are afraid of self-preparing their taxes I'll say- don't worry, it's easy, just go for it. No need to pay for expensive tax preparation services...
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is Awesome I have used Turbo tax now for the last 6 years and I am happy. As my taxes get more complicated we hit a few bumps but get through. Thank you so much
Date published: 2022-04-11
Rated 5 out of 5 by from Easy Peasy w/ Turbo Tax Easy step by step notices while you us it. It always reminds you to save your work so far and updates the IRS changes every restart of your working on it. Keeps you on track to the very end. Turbo does all the Mathematics and checking & re-checking. It uploads all of last years basic info, so all you have to do is recheck. Have been using Turbo for many, many years. I was hooked the very first year.
Date published: 2022-04-11
Rated 2 out of 5 by from Difficult: Did not ask Schedule C ques. 1099-S not addressed for land sale...had to dig for it. Schedule C for one single independent sales agent (no W2) non-existent until review then faced with questions about items I did not need in current return. Didn't transfer some of my answers. Very confusing. You try to make it easy by taking out inputs but leave in uncommon questions for consumer that mostly only an accountant understands and your explanation doesn't help.
Date published: 2022-04-11
Rated 5 out of 5 by from This Process was Really Easy I just ran out of time when attempting to do 2021 myself. I selected Full Service and accepted the price (based on forms you need to include when you file). I just uploaded all my documents and they have a super easy checklist and steps they walk you through. I received a phone call that all was received and was asked when it was convenient for me to have a matched Tax Preparer call me after they review my documents. From there a good phone conversation and we received an email our Return was completed and the results were exactly as we discussed on the phone. We paid - they filed. Easy and accurate.
Date published: 2022-04-11
Rated 5 out of 5 by from simplicity at its best best experience ever!! so simple and not confusing at all and best of all it was FREE!! Thanks for making a product to easy to use.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome it's very simple tool and having all details with explanation.
Date published: 2022-04-11
Rated 5 out of 5 by from Brillant! Straight forward and helpful tips! Was focused and time efficient!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2106
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from This year's experience was brutal I've been using TurboTax for a few years now and it still works well for going out and importing your tax documents for you. This year, however, has been exceptionally painful. The number of times I was forced to go back to previous sections to re-upload data due to TurboTax telling me there was an error, was appalling. On top of this, the explanations given for how numbers are calculated only give you the most generic information possible. I found myself clicking the "No, this was not helpful" button every time. To add insult to injury, TurboTax pushes advertisements asking if you'd like to upgrade to the next package around every corner. I shouldn't need a tax professional to tell me how you arrive at a new number. I can do the math myself, but when it doesn't match the number on the screen...you should be able to tell me why it's the case. That aside, the most frustrating bug comes right at the end when trying to e-file. If you have a 1099-R and are in the state of NY, Turbtax tells you that your state tax withholding is an error (it is not), and you cannot e-file until it is corrected (or you must mail it in). I nearly removed the amount entirely out of frustration, causing my state tax amount due to spike, because it is the only option TurboTax give you. Thanks to some online users posting the same error issues, I was able to correct this before paying even more of my money than necessary to the IRS. The real solution is, for most 1099-R forms, box 15 for State distribution is left blank, and to avoid TurboTax thinking that no distribution has occurred, you must fill in box 15 manually. In the end, this mistake was caught thanks to my own research, nothing that TurboTax caught. It calls into question the level of confidence you put into any of these processes, especially with the opacity around the calculations themselves. I shouldn't need to be a tax guru to make sure my taxes are paid correctly. The whole system is a joke.
Date published: 2022-04-11
Rated 5 out of 5 by from Great way to file taxes Turbo tax makes it easy to have all the support you need on your own time table from home
Date published: 2022-04-11
Rated 5 out of 5 by from Being using TurboTax for years... I've being using TurboTax for several years and I intend to do so in the future. Easy to fill out forms and most importantly there's a huge TurboTax community (and tax specialists) out there that can answer your questions in timely matter. For those who are afraid of self-preparing their taxes I'll say- don't worry, it's easy, just go for it. No need to pay for expensive tax preparation services...
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is Awesome I have used Turbo tax now for the last 6 years and I am happy. As my taxes get more complicated we hit a few bumps but get through. Thank you so much
Date published: 2022-04-11
Rated 5 out of 5 by from Easy Peasy w/ Turbo Tax Easy step by step notices while you us it. It always reminds you to save your work so far and updates the IRS changes every restart of your working on it. Keeps you on track to the very end. Turbo does all the Mathematics and checking & re-checking. It uploads all of last years basic info, so all you have to do is recheck. Have been using Turbo for many, many years. I was hooked the very first year.
Date published: 2022-04-11
Rated 2 out of 5 by from Difficult: Did not ask Schedule C ques. 1099-S not addressed for land sale...had to dig for it. Schedule C for one single independent sales agent (no W2) non-existent until review then faced with questions about items I did not need in current return. Didn't transfer some of my answers. Very confusing. You try to make it easy by taking out inputs but leave in uncommon questions for consumer that mostly only an accountant understands and your explanation doesn't help.
Date published: 2022-04-11
Rated 5 out of 5 by from This Process was Really Easy I just ran out of time when attempting to do 2021 myself. I selected Full Service and accepted the price (based on forms you need to include when you file). I just uploaded all my documents and they have a super easy checklist and steps they walk you through. I received a phone call that all was received and was asked when it was convenient for me to have a matched Tax Preparer call me after they review my documents. From there a good phone conversation and we received an email our Return was completed and the results were exactly as we discussed on the phone. We paid - they filed. Easy and accurate.
Date published: 2022-04-11
Rated 5 out of 5 by from simplicity at its best best experience ever!! so simple and not confusing at all and best of all it was FREE!! Thanks for making a product to easy to use.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome it's very simple tool and having all details with explanation.
Date published: 2022-04-11
Rated 5 out of 5 by from Brillant! Straight forward and helpful tips! Was focused and time efficient!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2106