TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from No "Live Specialist" option on Desktop I've used TurboTax for years. Each year you make the desktop version more difficult to use. I pay for a premium home and business so I can get a live tax person. There is no "get help" option and no way to contact a CPA on the phone unless you wait on hold for the general line and then wait on hold again for the CPA once they route you. I am paying a premium, please make it easy for me to contact a live person when I need help on the DESKTOP version. Also, there is no way to link your desktop version and the online profile for support either.
Date published: 2022-04-12
Rated 5 out of 5 by from Another year with Turbo Tax. I have been doing our joint Federal Tax returns for over 15 years. Nothing gets lost to this program if you follow the long guided path.
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax is Awesome Turbotax is easy to use and walks you through all the information you need to process your tax return
Date published: 2022-04-12
Rated 2 out of 5 by from Turbo tax is a slog This takes so long even though I have all my info neatly kept in a spreadsheet. With all the tack on fees along the way, it makes me wonder if I should just pay someone instead of spending so many hours doing it myself.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is Amazing It is so easy to use and it answers questions when you need help.
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax - a little sluggish this year TurboTax is a great product. I have been using it for over 20 years and will continue to use it. For some reason TurboTax was a little sluggish this year, but still a great product.
Date published: 2022-04-12
Rated 5 out of 5 by from Thank God for Turbotax! I had additional things I needed to claim this year and was totally confused until I started filling everything out on Turbotax.
Date published: 2022-04-12
Rated 2 out of 5 by from TurboTax this year was just OK. I didn't expect live experts but was immediately assigned to one. Prices were overwhelming expensive for the service without notice. Disappointing this year, really.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo tax works! Easy to follow--greatly improved over the last ten years that I Have used Turbo Tax software--I highly recommend it!
Date published: 2022-04-12
Rated 1 out of 5 by from No E-file support for CA 541 Fiduciary Return Poor customer support to not include E-File for CA 541 Fiduciary Return. Was an issue in 2020 and still not resolved for the 2021 tax filing? Phone tech disconnected me on my call to support. Not happy at all.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1928
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from No "Live Specialist" option on Desktop I've used TurboTax for years. Each year you make the desktop version more difficult to use. I pay for a premium home and business so I can get a live tax person. There is no "get help" option and no way to contact a CPA on the phone unless you wait on hold for the general line and then wait on hold again for the CPA once they route you. I am paying a premium, please make it easy for me to contact a live person when I need help on the DESKTOP version. Also, there is no way to link your desktop version and the online profile for support either.
Date published: 2022-04-12
Rated 5 out of 5 by from Another year with Turbo Tax. I have been doing our joint Federal Tax returns for over 15 years. Nothing gets lost to this program if you follow the long guided path.
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax is Awesome Turbotax is easy to use and walks you through all the information you need to process your tax return
Date published: 2022-04-12
Rated 2 out of 5 by from Turbo tax is a slog This takes so long even though I have all my info neatly kept in a spreadsheet. With all the tack on fees along the way, it makes me wonder if I should just pay someone instead of spending so many hours doing it myself.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is Amazing It is so easy to use and it answers questions when you need help.
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax - a little sluggish this year TurboTax is a great product. I have been using it for over 20 years and will continue to use it. For some reason TurboTax was a little sluggish this year, but still a great product.
Date published: 2022-04-12
Rated 5 out of 5 by from Thank God for Turbotax! I had additional things I needed to claim this year and was totally confused until I started filling everything out on Turbotax.
Date published: 2022-04-12
Rated 2 out of 5 by from TurboTax this year was just OK. I didn't expect live experts but was immediately assigned to one. Prices were overwhelming expensive for the service without notice. Disappointing this year, really.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo tax works! Easy to follow--greatly improved over the last ten years that I Have used Turbo Tax software--I highly recommend it!
Date published: 2022-04-12
Rated 1 out of 5 by from No E-file support for CA 541 Fiduciary Return Poor customer support to not include E-File for CA 541 Fiduciary Return. Was an issue in 2020 and still not resolved for the 2021 tax filing? Phone tech disconnected me on my call to support. Not happy at all.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1928