TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from No problems! Had a nice review session, went fantastic! I would recommend it.
Date published: 2021-05-17
Rated 2 out of 5 by from Watch out for the "Live" version! Very deceiving! I only wanted Turbo Tax Premier, not the "Live Premier" and was charged an additional $80 for a service I didn't even use! I attempted to call in and ask that the price get reduced to the "non-live" version and he said he couldn't do it. So after 27 min on the phone with him, I just went ahead and paid the increased cost for something I didn't use because I had finished my taxes and there was no way I was going to do my taxes again through the non-live version. I requested a refund as the CSR instructed me but they were unable to locate my order number! I am beyond frustrated with Turbo Tax, my first attempt at resolving ended when my 15min call was disconnected and the rep didn't call me back, my second call was a back and forth with a CSR rep that told me there was nothing he could do after 30min on the phone! And finally the system can't find my order number so that I can request a refund. Beyond frustrated!
Date published: 2021-05-17
Rated 5 out of 5 by from excellent Turbo Tax was easy to follow and I would recommend it to any one.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product I have been using turbo tax for over 10 years, A great product, I just wish I start my tax return earlier so I can take advantage of their expert advice for the more complicated questions that come. e.g. QBI and sstb.
Date published: 2021-05-17
Rated 4 out of 5 by from Always good but..... I'm wondering if you could do something to reduce eye-strain.
Date published: 2021-05-17
Rated 4 out of 5 by from Won't let me file more than 5 returns for Family Won't let me file more than 5 returns for Family of 6 workers. Don't get cheap on me Turbo Tax.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use Very easy to useVery easy to useVery easy to useVery easy to useVery easy to useVery easy to use
Date published: 2021-05-17
Rated 5 out of 5 by from Love it TURBO TAX MAKES IT EASY TO FILE, SELF EXPLANATORY, QUICK AND CONVENIENT!
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Excellent. On-line Expert feature is cool. :) :) :)
Date published: 2021-05-17
Rated 4 out of 5 by from Used Turbo Tax for years I have always felt very secure with using Turbo Tax over the years. I appreciate the ability to get answers as to "why" certain items are taxable and exempt. This year with the virus scare I was under the impression that there would be more things that could be included in a tax-exempt status and am disappointed that some are not OR that overall I had too much AGI to make exemptions count....wish I had known and understood that sooner as I would have changed the way I handled extra $ for the 2020 tax year. However, again, overall I am very happy with the way Turbo Tax has helped me with the completion of my annual "burden".
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 1592
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from No problems! Had a nice review session, went fantastic! I would recommend it.
Date published: 2021-05-17
Rated 2 out of 5 by from Watch out for the "Live" version! Very deceiving! I only wanted Turbo Tax Premier, not the "Live Premier" and was charged an additional $80 for a service I didn't even use! I attempted to call in and ask that the price get reduced to the "non-live" version and he said he couldn't do it. So after 27 min on the phone with him, I just went ahead and paid the increased cost for something I didn't use because I had finished my taxes and there was no way I was going to do my taxes again through the non-live version. I requested a refund as the CSR instructed me but they were unable to locate my order number! I am beyond frustrated with Turbo Tax, my first attempt at resolving ended when my 15min call was disconnected and the rep didn't call me back, my second call was a back and forth with a CSR rep that told me there was nothing he could do after 30min on the phone! And finally the system can't find my order number so that I can request a refund. Beyond frustrated!
Date published: 2021-05-17
Rated 5 out of 5 by from excellent Turbo Tax was easy to follow and I would recommend it to any one.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product I have been using turbo tax for over 10 years, A great product, I just wish I start my tax return earlier so I can take advantage of their expert advice for the more complicated questions that come. e.g. QBI and sstb.
Date published: 2021-05-17
Rated 4 out of 5 by from Always good but..... I'm wondering if you could do something to reduce eye-strain.
Date published: 2021-05-17
Rated 4 out of 5 by from Won't let me file more than 5 returns for Family Won't let me file more than 5 returns for Family of 6 workers. Don't get cheap on me Turbo Tax.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use Very easy to useVery easy to useVery easy to useVery easy to useVery easy to useVery easy to use
Date published: 2021-05-17
Rated 5 out of 5 by from Love it TURBO TAX MAKES IT EASY TO FILE, SELF EXPLANATORY, QUICK AND CONVENIENT!
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Excellent. On-line Expert feature is cool. :) :) :)
Date published: 2021-05-17
Rated 4 out of 5 by from Used Turbo Tax for years I have always felt very secure with using Turbo Tax over the years. I appreciate the ability to get answers as to "why" certain items are taxable and exempt. This year with the virus scare I was under the impression that there would be more things that could be included in a tax-exempt status and am disappointed that some are not OR that overall I had too much AGI to make exemptions count....wish I had known and understood that sooner as I would have changed the way I handled extra $ for the 2020 tax year. However, again, overall I am very happy with the way Turbo Tax has helped me with the completion of my annual "burden".
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 1592