TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Great job TurboTax Easy software to use. Accessing last year's tax records was quick and efficient. Walking through each step, along with help and additional information buttons, made tax preparation go very smoothly. I have used TurboTax each year for the past 20 years - gets easier every time.
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 filing Everything worked well except during the final review when I tried to get professional help to answer a few questions. The phone call from the tax expert that never rang with the ringer on and I held the phone, but resulted in a voicemail that said "The last time we'll call if you still need help visit our website at Turbotax.com/support that's turbotax.com/support". Upon returning to the page where the call was initiated and I was still logged on, there was no selection to indicate the call had failed or a way to get back to support or get in line again to get answers. There is no provision for failure recovery. That was the last time I attempted to access support with a question. Very disappointed as I filed without professional support that was always promised.
Date published: 2022-04-14
Rated 2 out of 5 by from Meh Makes you upgrade to a premium version if you have income from something other than a W-2
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise $40 fee to File Taxes When filing my return, at the very end there was an extra $40 fee to file. Not the $25 state fee. I was angry and surprised.
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo Tax is only ok I've used Turbo Tax for many years without any issues. However, for 2021 the software seems to have not carried over a valid section 179 deduction from 2020. After spending hours reviewing the issue on the Turbo Tax help site where others also seemed to have a similar issue there was no easy fix and I ended up zeroing out the carry over just to make the software work so I could file my taxes
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is very easy to use Loading the Turbo Tax Program was very easy to do. I was especially pleased that my info from last year was automatically imported.
Date published: 2022-04-14
Rated 3 out of 5 by from Why won't Turbo Tax Print buttons work AT ALL I own both TurboTax Premier and Turbo Tax for Business. The "print return" or "print copy" and "print preview" buttons DO NOT WORK. I have to save a PDF then go to Adobe to look at the printout. What a royal pain.
Date published: 2022-04-14
Rated 4 out of 5 by from good it is easy to file but the customer support needs to be improved
Date published: 2022-04-14
Rated 5 out of 5 by from Always used TurboTax Always worked for me. No reason to change. Been great!
Date published: 2022-04-14
Rated 5 out of 5 by from GREAT EXPERIENCE! WARM, FRIENDLY, EASY TO USE SERVICE! WILL USE AGAIN NEXT YEAR!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great job TurboTax Easy software to use. Accessing last year's tax records was quick and efficient. Walking through each step, along with help and additional information buttons, made tax preparation go very smoothly. I have used TurboTax each year for the past 20 years - gets easier every time.
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 filing Everything worked well except during the final review when I tried to get professional help to answer a few questions. The phone call from the tax expert that never rang with the ringer on and I held the phone, but resulted in a voicemail that said "The last time we'll call if you still need help visit our website at Turbotax.com/support that's turbotax.com/support". Upon returning to the page where the call was initiated and I was still logged on, there was no selection to indicate the call had failed or a way to get back to support or get in line again to get answers. There is no provision for failure recovery. That was the last time I attempted to access support with a question. Very disappointed as I filed without professional support that was always promised.
Date published: 2022-04-14
Rated 2 out of 5 by from Meh Makes you upgrade to a premium version if you have income from something other than a W-2
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise $40 fee to File Taxes When filing my return, at the very end there was an extra $40 fee to file. Not the $25 state fee. I was angry and surprised.
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo Tax is only ok I've used Turbo Tax for many years without any issues. However, for 2021 the software seems to have not carried over a valid section 179 deduction from 2020. After spending hours reviewing the issue on the Turbo Tax help site where others also seemed to have a similar issue there was no easy fix and I ended up zeroing out the carry over just to make the software work so I could file my taxes
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is very easy to use Loading the Turbo Tax Program was very easy to do. I was especially pleased that my info from last year was automatically imported.
Date published: 2022-04-14
Rated 3 out of 5 by from Why won't Turbo Tax Print buttons work AT ALL I own both TurboTax Premier and Turbo Tax for Business. The "print return" or "print copy" and "print preview" buttons DO NOT WORK. I have to save a PDF then go to Adobe to look at the printout. What a royal pain.
Date published: 2022-04-14
Rated 4 out of 5 by from good it is easy to file but the customer support needs to be improved
Date published: 2022-04-14
Rated 5 out of 5 by from Always used TurboTax Always worked for me. No reason to change. Been great!
Date published: 2022-04-14
Rated 5 out of 5 by from GREAT EXPERIENCE! WARM, FRIENDLY, EASY TO USE SERVICE! WILL USE AGAIN NEXT YEAR!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1554