TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Not very "smart" TurboTax has numerous examples of missing and very poorly implemented features. The most critical two issues I want to mention relate to login sessions and past years' tax data. Regarding login, the session expiration is based on initial login, not based on recent activity. So the page can force a new login while you're in the middle of entering data into a form you just clicked through to. This happened to me at least 4 times while filling out my tax information today. Only 1 of those times was TurboTax able to take me back to where i was when I logged back in. The other issue is past years' returns. On both federal and state returns, questions are asked about numbers from specific lines from last year's return. But since I e-filed with TurboTax last year, there is no reason at all that this information shouldn't be pre-filled for me. Furthermore, TurboTax only lets you download past years' federal returns, so if you have trouble finding you past years' state return TurboTax leaves you in the lurch EVEN IF YOU FILED IT THROUGH TurboTax. I've been filing taxes with TurboTax for over a decade, but can't see myself using this software again.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY = the best So simple to follow after having done it this way last year. Love it! and saved a bundle from using a CPA
Date published: 2021-02-22
Rated 5 out of 5 by from Easy This was my first time using TurboTax and it was simple and easy to use. I had some help from a live expert, Tim, and he did a wonderful job guiding me through.
Date published: 2021-02-22
Rated 5 out of 5 by from Used for more than 30 years - Easy to understand, great checks of your work at the end. I'm confident in TurboTax
Date published: 2021-02-22
Rated 5 out of 5 by from Always Dependable and Always Improving I have been using Turbo Tax for 9 years and highly recommend the service. Highly efficient and reliable. Super dependable.
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax I had no issues I had a very simple return so I did not require any additional help.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is great! TurboTax is quick and easy. This year with the capability to take a picture of your W-2, it makes the process much simpler.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the BEST! I have been using Turbo Tax for years and never had a problem. I have talked to live experts from Turbo Tax a couple times and they were knowledgeable and always solved my problem. When I start doing my taxes every year I start knowing that there is an expert there to help me.
Date published: 2021-02-22
Rated 5 out of 5 by from Cant get any easier Gets easier every year, makes filing so simple it is almost enjoyable
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use great product, I did not use the Live tax service, maybe next year.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1424
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not very "smart" TurboTax has numerous examples of missing and very poorly implemented features. The most critical two issues I want to mention relate to login sessions and past years' tax data. Regarding login, the session expiration is based on initial login, not based on recent activity. So the page can force a new login while you're in the middle of entering data into a form you just clicked through to. This happened to me at least 4 times while filling out my tax information today. Only 1 of those times was TurboTax able to take me back to where i was when I logged back in. The other issue is past years' returns. On both federal and state returns, questions are asked about numbers from specific lines from last year's return. But since I e-filed with TurboTax last year, there is no reason at all that this information shouldn't be pre-filled for me. Furthermore, TurboTax only lets you download past years' federal returns, so if you have trouble finding you past years' state return TurboTax leaves you in the lurch EVEN IF YOU FILED IT THROUGH TurboTax. I've been filing taxes with TurboTax for over a decade, but can't see myself using this software again.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY = the best So simple to follow after having done it this way last year. Love it! and saved a bundle from using a CPA
Date published: 2021-02-22
Rated 5 out of 5 by from Easy This was my first time using TurboTax and it was simple and easy to use. I had some help from a live expert, Tim, and he did a wonderful job guiding me through.
Date published: 2021-02-22
Rated 5 out of 5 by from Used for more than 30 years - Easy to understand, great checks of your work at the end. I'm confident in TurboTax
Date published: 2021-02-22
Rated 5 out of 5 by from Always Dependable and Always Improving I have been using Turbo Tax for 9 years and highly recommend the service. Highly efficient and reliable. Super dependable.
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax I had no issues I had a very simple return so I did not require any additional help.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is great! TurboTax is quick and easy. This year with the capability to take a picture of your W-2, it makes the process much simpler.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the BEST! I have been using Turbo Tax for years and never had a problem. I have talked to live experts from Turbo Tax a couple times and they were knowledgeable and always solved my problem. When I start doing my taxes every year I start knowing that there is an expert there to help me.
Date published: 2021-02-22
Rated 5 out of 5 by from Cant get any easier Gets easier every year, makes filing so simple it is almost enjoyable
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use great product, I did not use the Live tax service, maybe next year.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1424