TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TurboTax 2021 review We've been using TurboTax since 2002. This year we needed to deal with several things: sale of house, divorce, one of us moving to a different state. This made taxes more challenging for 2021. All of this could be done via TurboTax. I did need to call once for some help and the person was great.
Date published: 2022-10-16
Rated 5 out of 5 by from Awesome I owe a lot of my sanity to Debra and Melissa for walking me through this and helping address a couple things i missed and helping me maximize my return. Thank you so much.
Date published: 2022-10-16
Rated 5 out of 5 by from TurboTax is GREAT! Excellent and very helpful. Walkthrough application is very detail and almost 95% clear
Date published: 2022-10-16
Rated 4 out of 5 by from turbo reviewer is wonderful, process painful entering the data and getting connected to begin the review process was slow, painful and not intuitive. 12 hrs of waiting for call to be picked up was horrendous. the call placement kept timing out and suspect that was putting me to back of line. Danielle saved the day for you! she was helpful, informative, easy to understand and very patient with my inexperience. she made the filing painless and very reassuring
Date published: 2022-10-16
Rated 4 out of 5 by from Need to upgrade looping of same questions, and k-1 There are areas where the questions are asked more than once. Also, I have a K-1 form of an LP that I sold years ago and keeps showing up on the review section year-after-year!
Date published: 2022-10-16
Rated 5 out of 5 by from excellent tool.. easy way to file return excellent tool.. easy way to file return. anyone can file return with Turbo Tax.
Date published: 2022-10-16
Rated 4 out of 5 by from Turbotax works well, I miss the release notes Turbotax has continued to improve in most areas: adding more forms, step by step explanations and mostly smooth efile. (Today 10/16 efile was closed/offline with tax deadline not until 10/17). The product has taken a step back by not providing release notes for each update. How am I supposed to know which forms needed to be re-checked without having to walk thru every screen again??
Date published: 2022-10-16
Rated 4 out of 5 by from Retired CPA Comments I was very reluctant to use this product because I've been a CPA tax preparer for 35 years and am used to very sophisticated and costly tax software. However, I was pleasantly surprised that it was very accurate and covered all the tax forms I needed. The downside which I hope you will change is the constant asking of how I wanted to enter the data. I didn't want hand holding but wanted to enter the data myself. If there's a way to have this be a default in the settings I would very much appreciate it. Maybe there is and I just missed it - this was my first year so that's possible.
Date published: 2022-10-16
Rated 3 out of 5 by from TT user interface great, but always efiling issues I have been using TT for over 15 years. It is smooth and intuitive for inputting tax info. But in the past few years TT has shown many crucial efiling issues that requires undue stress and hours of online and customer service support. So far have resolved and able to efile, yet TT needs to avoid these efiling issues or I will need to use a different software.
Date published: 2022-10-16
Rated 4 out of 5 by from Very easy platform Very easy, especially going back to review forms and correct initial data when error was indentified
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 129
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax 2021 review We've been using TurboTax since 2002. This year we needed to deal with several things: sale of house, divorce, one of us moving to a different state. This made taxes more challenging for 2021. All of this could be done via TurboTax. I did need to call once for some help and the person was great.
Date published: 2022-10-16
Rated 5 out of 5 by from Awesome I owe a lot of my sanity to Debra and Melissa for walking me through this and helping address a couple things i missed and helping me maximize my return. Thank you so much.
Date published: 2022-10-16
Rated 5 out of 5 by from TurboTax is GREAT! Excellent and very helpful. Walkthrough application is very detail and almost 95% clear
Date published: 2022-10-16
Rated 4 out of 5 by from turbo reviewer is wonderful, process painful entering the data and getting connected to begin the review process was slow, painful and not intuitive. 12 hrs of waiting for call to be picked up was horrendous. the call placement kept timing out and suspect that was putting me to back of line. Danielle saved the day for you! she was helpful, informative, easy to understand and very patient with my inexperience. she made the filing painless and very reassuring
Date published: 2022-10-16
Rated 4 out of 5 by from Need to upgrade looping of same questions, and k-1 There are areas where the questions are asked more than once. Also, I have a K-1 form of an LP that I sold years ago and keeps showing up on the review section year-after-year!
Date published: 2022-10-16
Rated 5 out of 5 by from excellent tool.. easy way to file return excellent tool.. easy way to file return. anyone can file return with Turbo Tax.
Date published: 2022-10-16
Rated 4 out of 5 by from Turbotax works well, I miss the release notes Turbotax has continued to improve in most areas: adding more forms, step by step explanations and mostly smooth efile. (Today 10/16 efile was closed/offline with tax deadline not until 10/17). The product has taken a step back by not providing release notes for each update. How am I supposed to know which forms needed to be re-checked without having to walk thru every screen again??
Date published: 2022-10-16
Rated 4 out of 5 by from Retired CPA Comments I was very reluctant to use this product because I've been a CPA tax preparer for 35 years and am used to very sophisticated and costly tax software. However, I was pleasantly surprised that it was very accurate and covered all the tax forms I needed. The downside which I hope you will change is the constant asking of how I wanted to enter the data. I didn't want hand holding but wanted to enter the data myself. If there's a way to have this be a default in the settings I would very much appreciate it. Maybe there is and I just missed it - this was my first year so that's possible.
Date published: 2022-10-16
Rated 3 out of 5 by from TT user interface great, but always efiling issues I have been using TT for over 15 years. It is smooth and intuitive for inputting tax info. But in the past few years TT has shown many crucial efiling issues that requires undue stress and hours of online and customer service support. So far have resolved and able to efile, yet TT needs to avoid these efiling issues or I will need to use a different software.
Date published: 2022-10-16
Rated 4 out of 5 by from Very easy platform Very easy, especially going back to review forms and correct initial data when error was indentified
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 129