TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great Program I think this is the easiest way possible to file taxes
Date published: 2021-03-01
Rated 1 out of 5 by from Inconsistent and Difficult to Use Initially I tried to file my return from my iPad using the app, but an error saying that I wasn't "entitled" to use certain forms kept occurring. I checked all the forms used in my return and all were listed as available for eFile. I tried again via a normal browser and found a) TurboTax had either not correctly recorded details, b) incorrectly added details and c) failed to ask about certain details (i.e. IRA contributions). On both platforms, TurboTax seemed to do very poorly with handling multiple investment accounts for me and my spouse even though TurboTax requires a paid upgrade to handle investments!. I'm glad I couldn't actually file via the App! It would have been disastrous, I would have been several thousand dollars short on my federal refund and would have over paid my state return by $150! What a nightmare. I fortunately got it all worked out, but after a decade of using TurboTax and endorsing it to my friends and colleagues... no more, I'm just going to hire a pro next year.
Date published: 2021-03-01
Rated 5 out of 5 by from Great I've used Turbo Tax for several years and am always pleased with the ease of use and outcome that I receive.
Date published: 2021-03-01
Rated 5 out of 5 by from Love Turbotax Very easy to use and have been using for many years.
Date published: 2021-03-01
Rated 4 out of 5 by from Simple, bad customer service TurboTax itself is very user friendly and easy to use. It guides you through and makes sure you understand what you're doing every step of the way. The customer service team however totally sucks and is basically non existent. If you can manage to get someone on the phone after a 5 hour wait, good luck with them actually doing anything helpful.
Date published: 2021-03-01
Rated 5 out of 5 by from 2020 Process was a very Simple filing experience. Will use again.
Date published: 2021-03-01
Rated 5 out of 5 by from As usual TT outstanding and saved me $$$ A few roadbumps for first time but got terrific help from Jody who quickly helped me delete an inexplicable state tax form that had nothing to do with my situation. Thanks, Jody!
Date published: 2021-03-01
Rated 5 out of 5 by from Great!! Loved using TurboTax. So simple and easy to use. It does such a great job of walking you through things step by step. This was my 4th year using TurboTax and I will continue to use in upcoming years for sure.
Date published: 2021-03-01
Rated 5 out of 5 by from Super Simple to use the lady was very helpful and very good at explaining what I needed to do.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and Easy I thought that this was a very pleasant experience
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1160
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Program I think this is the easiest way possible to file taxes
Date published: 2021-03-01
Rated 1 out of 5 by from Inconsistent and Difficult to Use Initially I tried to file my return from my iPad using the app, but an error saying that I wasn't "entitled" to use certain forms kept occurring. I checked all the forms used in my return and all were listed as available for eFile. I tried again via a normal browser and found a) TurboTax had either not correctly recorded details, b) incorrectly added details and c) failed to ask about certain details (i.e. IRA contributions). On both platforms, TurboTax seemed to do very poorly with handling multiple investment accounts for me and my spouse even though TurboTax requires a paid upgrade to handle investments!. I'm glad I couldn't actually file via the App! It would have been disastrous, I would have been several thousand dollars short on my federal refund and would have over paid my state return by $150! What a nightmare. I fortunately got it all worked out, but after a decade of using TurboTax and endorsing it to my friends and colleagues... no more, I'm just going to hire a pro next year.
Date published: 2021-03-01
Rated 5 out of 5 by from Great I've used Turbo Tax for several years and am always pleased with the ease of use and outcome that I receive.
Date published: 2021-03-01
Rated 5 out of 5 by from Love Turbotax Very easy to use and have been using for many years.
Date published: 2021-03-01
Rated 4 out of 5 by from Simple, bad customer service TurboTax itself is very user friendly and easy to use. It guides you through and makes sure you understand what you're doing every step of the way. The customer service team however totally sucks and is basically non existent. If you can manage to get someone on the phone after a 5 hour wait, good luck with them actually doing anything helpful.
Date published: 2021-03-01
Rated 5 out of 5 by from 2020 Process was a very Simple filing experience. Will use again.
Date published: 2021-03-01
Rated 5 out of 5 by from As usual TT outstanding and saved me $$$ A few roadbumps for first time but got terrific help from Jody who quickly helped me delete an inexplicable state tax form that had nothing to do with my situation. Thanks, Jody!
Date published: 2021-03-01
Rated 5 out of 5 by from Great!! Loved using TurboTax. So simple and easy to use. It does such a great job of walking you through things step by step. This was my 4th year using TurboTax and I will continue to use in upcoming years for sure.
Date published: 2021-03-01
Rated 5 out of 5 by from Super Simple to use the lady was very helpful and very good at explaining what I needed to do.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and Easy I thought that this was a very pleasant experience
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1160