TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Check complex calculations and get audit defense I have been using TurboTax (TT) since it came out. I have rated it a 5 since my situation is usually pretty straight forward. I was just audited for a mortgage deduction that was complicated and I followed the TT step by step. Thought it was handling it for me - you know its "100%" guaranteed". Well, I was audited and there was zero help in the app for why it calculated what it should have and there was no help to be had at TT at all. I had to call a tax professional and even then I wound up paying thousands in interest and penalties due to it being from a pior tax year. I consider complex mortgage deduction logic beyond TT's capabilities and since then I have used the IRS forms and instructions to do it myself then force the entry into TT, I think Audit Defense could have helped me with this and for $39, it would be a bargain. I recommend triple checking any complex calculations TT has to perform and getting Audit Defense anytime you use TT.
Date published: 2022-11-18
Rated 5 out of 5 by from Turbo Tax is your go-to tax preparer! Very easy to follow instructions and covered everything that is needed to help you get the most out of your return.
Date published: 2022-11-18
Rated 2 out of 5 by from Plan on switching next year Just great difficulty in filing this. I had a credit and the sheet with instructions to file the credit but instruction sheet was not correct. Never did get to apply my credit to the purchase of Turbo Tx 2021
Date published: 2022-11-18
Rated 5 out of 5 by from i use TurboTax every year AWESOME It is super. Very detailed and simple to understand.
Date published: 2022-11-18
Rated 2 out of 5 by from took too long for everything everything was messing up & login process is dumb. not worth $80
Date published: 2022-11-18
Rated 3 out of 5 by from CUSTOMER SERVICE WAS GREAT, Programming awful. The customer service was great and very helpful. I am very tech savvy and was frustrated that I had to reach out at all. It was not easy to walk through the process alone. I paid for the Deluxe to walk through everything and get it done quickly and efficiently as possible. When getting with a rep for help it showed I had paid for the 2022 filing information and she had to then help me get the 2021 documentation. When there are errors at the smartcheck in the end it is not as clear as it should be to fill in or change the info needed, it made me feel like I was doing homework on how to get through the programming. For the price of not only one year but the next year because you cannot reverse the option I should not have had to do so much digging to get answers. Customer service was excellent programming was a headache. I do like the feature that the rep can help by seeing your screen. It made things move quicker.
Date published: 2022-11-18
Rated 5 out of 5 by from Easy to navigate. The questions asked were relevant to my situation. Several items were things that I hadn't thought of or was unaware of. I enjoy the convenience of knowing the math and current IRS laws are covered and guaranteed with Turbo Tax.
Date published: 2022-11-18
Rated 4 out of 5 by from i am used to turbotax I have been using turbotax since it was invented and would not be able to file my taxes without it. Mainly use the step by step method to get started in feb each year and then go trough each individual form as more information trickles in from banks and investments.
Date published: 2022-11-17
Rated 5 out of 5 by from Great Service! Turbotax has been an excellent resource in helping me file my taxes!
Date published: 2022-11-17
Rated 4 out of 5 by from Had trouble getting in for past taxes for 2021 Basically worked well once I downloaded to my computer. I ended up filing for 2021 after Oct 2022 deadline for efiling. Had to call a few times to understand how to continue to pull up the program.
Date published: 2022-11-17
All TurboTax® Offerings Reviews - Page 12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Check complex calculations and get audit defense I have been using TurboTax (TT) since it came out. I have rated it a 5 since my situation is usually pretty straight forward. I was just audited for a mortgage deduction that was complicated and I followed the TT step by step. Thought it was handling it for me - you know its "100%" guaranteed". Well, I was audited and there was zero help in the app for why it calculated what it should have and there was no help to be had at TT at all. I had to call a tax professional and even then I wound up paying thousands in interest and penalties due to it being from a pior tax year. I consider complex mortgage deduction logic beyond TT's capabilities and since then I have used the IRS forms and instructions to do it myself then force the entry into TT, I think Audit Defense could have helped me with this and for $39, it would be a bargain. I recommend triple checking any complex calculations TT has to perform and getting Audit Defense anytime you use TT.
Date published: 2022-11-18
Rated 5 out of 5 by from Turbo Tax is your go-to tax preparer! Very easy to follow instructions and covered everything that is needed to help you get the most out of your return.
Date published: 2022-11-18
Rated 2 out of 5 by from Plan on switching next year Just great difficulty in filing this. I had a credit and the sheet with instructions to file the credit but instruction sheet was not correct. Never did get to apply my credit to the purchase of Turbo Tx 2021
Date published: 2022-11-18
Rated 5 out of 5 by from i use TurboTax every year AWESOME It is super. Very detailed and simple to understand.
Date published: 2022-11-18
Rated 2 out of 5 by from took too long for everything everything was messing up & login process is dumb. not worth $80
Date published: 2022-11-18
Rated 3 out of 5 by from CUSTOMER SERVICE WAS GREAT, Programming awful. The customer service was great and very helpful. I am very tech savvy and was frustrated that I had to reach out at all. It was not easy to walk through the process alone. I paid for the Deluxe to walk through everything and get it done quickly and efficiently as possible. When getting with a rep for help it showed I had paid for the 2022 filing information and she had to then help me get the 2021 documentation. When there are errors at the smartcheck in the end it is not as clear as it should be to fill in or change the info needed, it made me feel like I was doing homework on how to get through the programming. For the price of not only one year but the next year because you cannot reverse the option I should not have had to do so much digging to get answers. Customer service was excellent programming was a headache. I do like the feature that the rep can help by seeing your screen. It made things move quicker.
Date published: 2022-11-18
Rated 5 out of 5 by from Easy to navigate. The questions asked were relevant to my situation. Several items were things that I hadn't thought of or was unaware of. I enjoy the convenience of knowing the math and current IRS laws are covered and guaranteed with Turbo Tax.
Date published: 2022-11-18
Rated 4 out of 5 by from i am used to turbotax I have been using turbotax since it was invented and would not be able to file my taxes without it. Mainly use the step by step method to get started in feb each year and then go trough each individual form as more information trickles in from banks and investments.
Date published: 2022-11-17
Rated 5 out of 5 by from Great Service! Turbotax has been an excellent resource in helping me file my taxes!
Date published: 2022-11-17
Rated 4 out of 5 by from Had trouble getting in for past taxes for 2021 Basically worked well once I downloaded to my computer. I ended up filing for 2021 after Oct 2022 deadline for efiling. Had to call a few times to understand how to continue to pull up the program.
Date published: 2022-11-17
All TurboTax® Offerings Reviews - Page 12