TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from TurboTax works flawlessly but... While I am a big fan of TurboTax, it bugs me how it always tries to upsell you to the next more expensive package. Please keep it affordable. Also, I appreciate the software updates to accommodate the new tax laws but it was inconvenient to not be able to speak with a live representative about said changes without paying for that package.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Experience User-friendly site and a pleasure to navigate. I recommend this site.
Date published: 2021-05-16
Rated 1 out of 5 by from Very dissapointed Sat on hold for cusotmer service for over an hour. Still now answer. Had to recreate account. Then TT had wrong number for 2019 and had to refill all information by hand. Going back to Tax person for 2021.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and fast The product is easy to use. I especially like the option to learn more about what a question is asking. I found that very helpful in helping me decide what to include and what not to.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax savior Excellent experience - helpful to use and keeps you on the task at hand.
Date published: 2021-05-16
Rated 5 out of 5 by from Always the most money back Used it for five years. Never have had an audit. Good stuff
Date published: 2021-05-16
Rated 1 out of 5 by from Turbo tax was horrible this year It took me a week to get downloaded. I started with disc . Tried everything to get rid of fatal error 1603. Finally spent a whole 6 hours on phone with rep uninstalled, installed until she told me it was my computer . To call back the next day after i got new computer and they would give me a new license. Cost me $1000 for new computer only to go home and download a new browser etc on old one and old computer still working fine except the turbo tax. Next day it took two hours for them to get the new download and new license on my new $1000 computer. THen we won't even go into the horrible time I had getting through the forms. The instructions are terrible. I couldn't get back to fed for almost two hours. then I had to make a correction to NY state form and it took another two hours to fix that. Turbo has no way of telling it that my pension was not taxable to NY State at all not just 20k but all not taxable. I finally overrode the amount to include the whole pension.
Date published: 2021-05-16
Rated 4 out of 5 by from TURBO TAX GREAT PRODUCT BUT A LITTLE CRAZY TO CHARGE ME 40.00 TO PAY FOR TURBP TAX OUT OF MY REFUND. THE PRODUCT ALREADY COST 60.00
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax Makes a painful job much less painful! I will continue to use Home and Business in the future.
Date published: 2021-05-16
Rated 2 out of 5 by from pretty expensive I feel like the cost of the product is almost not worth it, especially with what I would say is a lack of support, direction or explanation. I feel like I did not get the max amount of refund I should/could of.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1006
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax works flawlessly but... While I am a big fan of TurboTax, it bugs me how it always tries to upsell you to the next more expensive package. Please keep it affordable. Also, I appreciate the software updates to accommodate the new tax laws but it was inconvenient to not be able to speak with a live representative about said changes without paying for that package.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Experience User-friendly site and a pleasure to navigate. I recommend this site.
Date published: 2021-05-16
Rated 1 out of 5 by from Very dissapointed Sat on hold for cusotmer service for over an hour. Still now answer. Had to recreate account. Then TT had wrong number for 2019 and had to refill all information by hand. Going back to Tax person for 2021.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and fast The product is easy to use. I especially like the option to learn more about what a question is asking. I found that very helpful in helping me decide what to include and what not to.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax savior Excellent experience - helpful to use and keeps you on the task at hand.
Date published: 2021-05-16
Rated 5 out of 5 by from Always the most money back Used it for five years. Never have had an audit. Good stuff
Date published: 2021-05-16
Rated 1 out of 5 by from Turbo tax was horrible this year It took me a week to get downloaded. I started with disc . Tried everything to get rid of fatal error 1603. Finally spent a whole 6 hours on phone with rep uninstalled, installed until she told me it was my computer . To call back the next day after i got new computer and they would give me a new license. Cost me $1000 for new computer only to go home and download a new browser etc on old one and old computer still working fine except the turbo tax. Next day it took two hours for them to get the new download and new license on my new $1000 computer. THen we won't even go into the horrible time I had getting through the forms. The instructions are terrible. I couldn't get back to fed for almost two hours. then I had to make a correction to NY state form and it took another two hours to fix that. Turbo has no way of telling it that my pension was not taxable to NY State at all not just 20k but all not taxable. I finally overrode the amount to include the whole pension.
Date published: 2021-05-16
Rated 4 out of 5 by from TURBO TAX GREAT PRODUCT BUT A LITTLE CRAZY TO CHARGE ME 40.00 TO PAY FOR TURBP TAX OUT OF MY REFUND. THE PRODUCT ALREADY COST 60.00
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax Makes a painful job much less painful! I will continue to use Home and Business in the future.
Date published: 2021-05-16
Rated 2 out of 5 by from pretty expensive I feel like the cost of the product is almost not worth it, especially with what I would say is a lack of support, direction or explanation. I feel like I did not get the max amount of refund I should/could of.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1006