TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Helpful, but always hidden fees until the end Simple process but always end up surprised with fees at the end of the process. Considering looking elsewhere next year!
Date published: 2021-02-22
Rated 5 out of 5 by from The use and convenience of Turbo Tax I've used Turbo Tax for several years now, and I am consistently pleased. It is relatively easy to use and convenient. I like that I can enter the data myself, and the program does the calculations and double checks. I have not engaged a tax expert only because I haven't had any questions. But I would not hesitate to do so with questions.
Date published: 2021-02-22
Rated 5 out of 5 by from I Love Turbo Tax!!! Very easy and self explanatory! I like the fact that my w2 was already on there.
Date published: 2021-02-22
Rated 3 out of 5 by from More of a hassle than I remember. I did not like that I had to wait till after I paid for my state return to learn that I could not file electronically. There is an issue with how Minnesota deals with irregular estimated tax payments. While that is not TurboTax's issue let just say I was surprised and very disappointed at the end to find out I could not e-file my MN state taxes. That alone cuts that value of this product by 75%. Finalizing Federal Taxes was a problem for me. I was asked for my 2019 AGI but as I want down into the menu to complete that item I was told to use a line number from the 2019 1040 form that was not the AGI line. That resulted in rejection of my initial return by the IRS. I resubmitted that return today and will see how that goes. The closeout/finalize had me running in circles. I would finalize and end up with the MN state tax issue that prevented me from e-filing with MN. It is not intuitive or clear on how to proceed with e-file Fed when you have to mail in your state return. I kept cycling through the whole identify verification items to many times. I will have a discussion with MN State Revenue about the estimated tax payment problem I ran into. If I can not resolve that for e-filing in 2021 I will not bother to use this service again in 2021.
Date published: 2021-02-22
Rated 2 out of 5 by from Supposed to be free. This is supposed to be free and I had to pay 120 bucks,NOT HAPPY, will not be using Turbo Tax again.
Date published: 2021-02-22
Rated 5 out of 5 by from LOVE TURBOTAX Always easy and simple to do! Very user friendly and seriously just love being able to do it on my own
Date published: 2021-02-22
Rated 1 out of 5 by from WORRY Please tell me why my return is being REJECTED. . . If you can solve this problem and get my return FILED WITH THE IRS, I am happy to submit a top notch review for turbotax . . i want to <heart> turbotax . . thank you for continuing to try to file my return. ~Diane Feb22
Date published: 2021-02-22
Rated 5 out of 5 by from Excellent Service Love the service. Step by step procedure is easy to use.
Date published: 2021-02-22
Rated 5 out of 5 by from TTax is great Easy return and friendly to file. The process was quick and I enjoyed filing
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is super...!!!!! Turbo Tax is logical and organized tax preparation program...!!!!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1002
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Helpful, but always hidden fees until the end Simple process but always end up surprised with fees at the end of the process. Considering looking elsewhere next year!
Date published: 2021-02-22
Rated 5 out of 5 by from The use and convenience of Turbo Tax I've used Turbo Tax for several years now, and I am consistently pleased. It is relatively easy to use and convenient. I like that I can enter the data myself, and the program does the calculations and double checks. I have not engaged a tax expert only because I haven't had any questions. But I would not hesitate to do so with questions.
Date published: 2021-02-22
Rated 5 out of 5 by from I Love Turbo Tax!!! Very easy and self explanatory! I like the fact that my w2 was already on there.
Date published: 2021-02-22
Rated 3 out of 5 by from More of a hassle than I remember. I did not like that I had to wait till after I paid for my state return to learn that I could not file electronically. There is an issue with how Minnesota deals with irregular estimated tax payments. While that is not TurboTax's issue let just say I was surprised and very disappointed at the end to find out I could not e-file my MN state taxes. That alone cuts that value of this product by 75%. Finalizing Federal Taxes was a problem for me. I was asked for my 2019 AGI but as I want down into the menu to complete that item I was told to use a line number from the 2019 1040 form that was not the AGI line. That resulted in rejection of my initial return by the IRS. I resubmitted that return today and will see how that goes. The closeout/finalize had me running in circles. I would finalize and end up with the MN state tax issue that prevented me from e-filing with MN. It is not intuitive or clear on how to proceed with e-file Fed when you have to mail in your state return. I kept cycling through the whole identify verification items to many times. I will have a discussion with MN State Revenue about the estimated tax payment problem I ran into. If I can not resolve that for e-filing in 2021 I will not bother to use this service again in 2021.
Date published: 2021-02-22
Rated 2 out of 5 by from Supposed to be free. This is supposed to be free and I had to pay 120 bucks,NOT HAPPY, will not be using Turbo Tax again.
Date published: 2021-02-22
Rated 5 out of 5 by from LOVE TURBOTAX Always easy and simple to do! Very user friendly and seriously just love being able to do it on my own
Date published: 2021-02-22
Rated 1 out of 5 by from WORRY Please tell me why my return is being REJECTED. . . If you can solve this problem and get my return FILED WITH THE IRS, I am happy to submit a top notch review for turbotax . . i want to <heart> turbotax . . thank you for continuing to try to file my return. ~Diane Feb22
Date published: 2021-02-22
Rated 5 out of 5 by from Excellent Service Love the service. Step by step procedure is easy to use.
Date published: 2021-02-22
Rated 5 out of 5 by from TTax is great Easy return and friendly to file. The process was quick and I enjoyed filing
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is super...!!!!! Turbo Tax is logical and organized tax preparation program...!!!!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1002