TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe
CD/Download Reviews

Read unbiased reviews from real TurboTax Deluxe CD/Download customers.
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Rated 5 out of 5 by from Best in Class Experience Always super quick and easy. A great user experience. I'm in UX design and you're best in class.
Date published: 2023-03-19
Rated 2 out of 5 by from Lack of Customer Service Easy Access I spent 6 hours with a variety of tax experts. Nobody could get the problem fixed. And although I buy the Home & Business Version and have in the past had access to an accountant, they have fazed that out for the desktop version. More than a decade of doing taxes with Turbo Tax. NO MORE.
Date published: 2023-03-19
Rated 2 out of 5 by from Price keeps going up, hidden fees Price goes up every year. If I realized how expensive it was before I started I wouldn't have went through with it. Its double what it should cost. This will be my last time using
Date published: 2023-03-19
Rated 5 out of 5 by from EZ & Fast This is my first time experience and it was quite easy and I finish in no time. I recommend Turbotax to everyone. Please check it out and save the filing fee.
Date published: 2023-03-19
Rated 1 out of 5 by from AGI Issues AGAIN Same issue every year...Return gets rejected stating that my AGI doesn't match even though I'm taking the number off of last year's tax return that I did through Turbo Tax!
Date published: 2023-03-19
Rated 5 out of 5 by from Very simple and intuitive My CPA was going to charge me $750. Turbo Tax walked me through every step. Only suggestion is to provide more expertise from online help for customers who own businesses and have K1 issued.
Date published: 2023-03-19
Rated 4 out of 5 by from works Well Using Turbotax for 20 years for multiple returns Overall, things work pretty well. A few comments. 1. Make an option to make your type larger. I have a large 27-inch monitor, and the software makes the type too small. Make it easy for us old folks to read 2. I often ask weird questions that I don't understand how they will impact my returns. Do a better job as to why you are asking question and give option - "I don't know"
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax Made Doing My Taxes Easy! TurboTax has been a lifesaver and a time-saver over the years. The suggestions and helpful tips were extremely valuable.
Date published: 2023-03-19
Rated 2 out of 5 by from TOO DIFFICULT TO GET QUESTIONS ANSWERED TT KEPT TELLING ME LINE B OF STATE REFUND WORKSHEET WAS MISSING - I COULD NOT GET BACK TO THE WORKSHEET, SO I WAS STUCK. TOOK A GUESS AND ENDED UP OWING TAXES - I HAVE NO IDEA WHETHER I GUESS CORRECTLY. THIS DID NOT FILL ME WITH CONFIDENCE! It should not have taken four hours to do my taxes - I have ONE W-2.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax I love the simplicity of the service and if I get distracted I can pickup where I left off.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 371
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best in Class Experience Always super quick and easy. A great user experience. I'm in UX design and you're best in class.
Date published: 2023-03-19
Rated 2 out of 5 by from Lack of Customer Service Easy Access I spent 6 hours with a variety of tax experts. Nobody could get the problem fixed. And although I buy the Home & Business Version and have in the past had access to an accountant, they have fazed that out for the desktop version. More than a decade of doing taxes with Turbo Tax. NO MORE.
Date published: 2023-03-19
Rated 2 out of 5 by from Price keeps going up, hidden fees Price goes up every year. If I realized how expensive it was before I started I wouldn't have went through with it. Its double what it should cost. This will be my last time using
Date published: 2023-03-19
Rated 5 out of 5 by from EZ & Fast This is my first time experience and it was quite easy and I finish in no time. I recommend Turbotax to everyone. Please check it out and save the filing fee.
Date published: 2023-03-19
Rated 1 out of 5 by from AGI Issues AGAIN Same issue every year...Return gets rejected stating that my AGI doesn't match even though I'm taking the number off of last year's tax return that I did through Turbo Tax!
Date published: 2023-03-19
Rated 5 out of 5 by from Very simple and intuitive My CPA was going to charge me $750. Turbo Tax walked me through every step. Only suggestion is to provide more expertise from online help for customers who own businesses and have K1 issued.
Date published: 2023-03-19
Rated 4 out of 5 by from works Well Using Turbotax for 20 years for multiple returns Overall, things work pretty well. A few comments. 1. Make an option to make your type larger. I have a large 27-inch monitor, and the software makes the type too small. Make it easy for us old folks to read 2. I often ask weird questions that I don't understand how they will impact my returns. Do a better job as to why you are asking question and give option - "I don't know"
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax Made Doing My Taxes Easy! TurboTax has been a lifesaver and a time-saver over the years. The suggestions and helpful tips were extremely valuable.
Date published: 2023-03-19
Rated 2 out of 5 by from TOO DIFFICULT TO GET QUESTIONS ANSWERED TT KEPT TELLING ME LINE B OF STATE REFUND WORKSHEET WAS MISSING - I COULD NOT GET BACK TO THE WORKSHEET, SO I WAS STUCK. TOOK A GUESS AND ENDED UP OWING TAXES - I HAVE NO IDEA WHETHER I GUESS CORRECTLY. THIS DID NOT FILL ME WITH CONFIDENCE! It should not have taken four hours to do my taxes - I have ONE W-2.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax I love the simplicity of the service and if I get distracted I can pickup where I left off.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 371