TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Jakehenley4 from
Thanks for the help
This level of service is awesome! Thanks for the help
Date published: 2022-04-07
Rated 5 out of 5 by
Snwalker from
Aimee was awesome
My agent was awesome. She helped sort through the confusing process of filing taxes while owning a business. You rock Aimee!
Date published: 2022-04-07
Rated 5 out of 5 by
Becca49 from
Easy
The process was quick and easy . I have used Turbo Tax for several years
Date published: 2022-04-07
Rated 2 out of 5 by
autber from
Turbo Tax always makes something difficult to do.
My return was rejected because of incorrect AGI. You did my return last year and had a dollar figure entered which I assumed was correct. IRS says it wasn't. Now I am having a problem correcting it despite your saying it was easy to do.
Date published: 2022-04-07
Rated 2 out of 5 by
Zack32 from
Necessary Evil
Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by
Tara255 from
Was great
Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by
DJCL from
Overall good
Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by
MarkB10916 from
Needs improvements to be accurate and reliable
I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
Rated 3 out of 5 by
Are you kiddding from
AZ State Needs Improvements!
Just prior to filing got several errors on the State Return that were difficult to find in order to locate and correct. These items were required to be corrected in order to file.
Date published: 2022-04-07
Rated 5 out of 5 by
dksbookey from
LOVE TURBOTAX!!!
The best I had to file in 2 states because I moved. Turbo Tax made it painless.
All TurboTax® Offerings Reviews - Page 8267
Date published: 2022-04-07
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Jakehenley4 from
Thanks for the help
This level of service is awesome! Thanks for the help
Date published: 2022-04-07
Rated 5 out of 5 by
Snwalker from
Aimee was awesome
My agent was awesome. She helped sort through the confusing process of filing taxes while owning a business. You rock Aimee!
Date published: 2022-04-07
Rated 5 out of 5 by
Becca49 from
Easy
The process was quick and easy . I have used Turbo Tax for several years
Date published: 2022-04-07
Rated 2 out of 5 by
autber from
Turbo Tax always makes something difficult to do.
My return was rejected because of incorrect AGI. You did my return last year and had a dollar figure entered which I assumed was correct. IRS says it wasn't. Now I am having a problem correcting it despite your saying it was easy to do.
Date published: 2022-04-07
Rated 2 out of 5 by
Zack32 from
Necessary Evil
Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by
Tara255 from
Was great
Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by
DJCL from
Overall good
Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by
MarkB10916 from
Needs improvements to be accurate and reliable
I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
Rated 3 out of 5 by
Are you kiddding from
AZ State Needs Improvements!
Just prior to filing got several errors on the State Return that were difficult to find in order to locate and correct. These items were required to be corrected in order to file.
Date published: 2022-04-07
Rated 5 out of 5 by
dksbookey from
LOVE TURBOTAX!!!
The best I had to file in 2 states because I moved. Turbo Tax made it painless.
All TurboTax® Offerings Reviews - Page 8267
Date published: 2022-04-07