TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281605 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great tax prep, but troublesome functionality Tax calculation and input went fine... I had to change my screen resolution and Run as administrator to make my efile payments... Turbo tax just goes dead otherwise and I couldn't make progress until I searched for help on the web. ...And then I remembered that I had to do this last year too. Terrible.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax was the most helpful and easy to do. I was always afraid to do my own taxes. My daughter convinced me to try Turbo Tax. I was amaze how, with their help, it was so easy.
Date published: 2021-05-02
Rated 5 out of 5 by from Ease of use Great experience again! I am a repeat Turbotax user. Easy to use and very thorough!
Date published: 2021-05-02
Rated 1 out of 5 by from Terrible CPA support CPA was completely clueless and had no idea about basic things like underpayment penalty and kept explaining in circles.
Date published: 2021-05-02
Rated 1 out of 5 by from turbotax they did a good job doing my taxs but they charge to much when they tell you it is free that is a lie
Date published: 2021-05-02
Rated 5 out of 5 by from Easiest way to do your taxes!!! So easy to get your taxes done on your schedule. There are so many answers to questions so they help you understand what you are doing.
Date published: 2021-05-02
Rated 1 out of 5 by from Worst experience ever Finds past year return and completely botches pulling across useful information or making it easy to see and refer back to what the previous year values were. Absolutely dreadful questions that are confusing, unclear and full of double negatives. So called help windows provide almost worthless boilerplate text that doesn't do an adequate job of explaining what you were looking for. This product gets worse and sloppier every year. I am very disappointed and will look for something new next year.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy, simple, low stress, step by step process. You can make this as complicated as you need to depending on your tax situation because they have all the forms and can step you through all the steps. I found this easy and low stress.
Date published: 2021-05-02
Rated 2 out of 5 by from TURBO TAX IS NOT AS HELPFUL AS IN THE PAST. I have used TurboTax for many years and this year was the worst because I couldn't find a way to connect with a live person to answers some key questions I had and continue to have. When I finished on-line and had no corrections to make, I paid for the review and future help if needed and submitted my return for federal and State of Colorado . Within two hours both returns were rejected by the IRS and Colorado respectively. I was notified by text message. I am waiting to receive an email with help. Please have someone contact me by phone too. I am not happy.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use Very easy to use and understand...................
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2328
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great tax prep, but troublesome functionality Tax calculation and input went fine... I had to change my screen resolution and Run as administrator to make my efile payments... Turbo tax just goes dead otherwise and I couldn't make progress until I searched for help on the web. ...And then I remembered that I had to do this last year too. Terrible.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax was the most helpful and easy to do. I was always afraid to do my own taxes. My daughter convinced me to try Turbo Tax. I was amaze how, with their help, it was so easy.
Date published: 2021-05-02
Rated 5 out of 5 by from Ease of use Great experience again! I am a repeat Turbotax user. Easy to use and very thorough!
Date published: 2021-05-02
Rated 1 out of 5 by from Terrible CPA support CPA was completely clueless and had no idea about basic things like underpayment penalty and kept explaining in circles.
Date published: 2021-05-02
Rated 1 out of 5 by from turbotax they did a good job doing my taxs but they charge to much when they tell you it is free that is a lie
Date published: 2021-05-02
Rated 5 out of 5 by from Easiest way to do your taxes!!! So easy to get your taxes done on your schedule. There are so many answers to questions so they help you understand what you are doing.
Date published: 2021-05-02
Rated 1 out of 5 by from Worst experience ever Finds past year return and completely botches pulling across useful information or making it easy to see and refer back to what the previous year values were. Absolutely dreadful questions that are confusing, unclear and full of double negatives. So called help windows provide almost worthless boilerplate text that doesn't do an adequate job of explaining what you were looking for. This product gets worse and sloppier every year. I am very disappointed and will look for something new next year.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy, simple, low stress, step by step process. You can make this as complicated as you need to depending on your tax situation because they have all the forms and can step you through all the steps. I found this easy and low stress.
Date published: 2021-05-02
Rated 2 out of 5 by from TURBO TAX IS NOT AS HELPFUL AS IN THE PAST. I have used TurboTax for many years and this year was the worst because I couldn't find a way to connect with a live person to answers some key questions I had and continue to have. When I finished on-line and had no corrections to make, I paid for the review and future help if needed and submitted my return for federal and State of Colorado . Within two hours both returns were rejected by the IRS and Colorado respectively. I was notified by text message. I am waiting to receive an email with help. Please have someone contact me by phone too. I am not happy.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use Very easy to use and understand...................
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2328