TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Awesome Yessss lord the best way to file in my opinion thank you
Date published: 2023-01-31
Rated 5 out of 5 by from I like this tax software a lot! This was so easy to use. I felt like they really tried to get me the best return possible. I liked that it estimated how long it would take (it took less time than I thought). No complaints at all. It was also nice that state and federal taxes were free for the basic version. The other software I used in the past cost me over $25 per state to file for basic.
Date published: 2023-01-31
Rated 5 out of 5 by from Simple and easy It is simple and easy, I do it on the go. From home or on vacation.
Date published: 2023-01-31
Rated 3 out of 5 by from TurboTax is Ok When I started filing my taxes with this service I paid around $80. Now I am paying $226. If this service gets anymore expensive I will have to go to another service. But I have never had a problem. So it's a hard decision. We will take a look next year.
Date published: 2023-01-31
Rated 5 out of 5 by from Loving it Turbo is great I have been using it for four years. I recommend everyone that is able to give them a try.
Date published: 2023-01-31
Rated 2 out of 5 by from Such A Headache In previous years, we had zero issues with filing. This year, many warned us against using TurboTax, but we proceeded to do so anyway. Well, imagine our surprise when our state return was rejected not once, not twice, but five times. Our state says it is one hundred percent not on them, it is a mathematical or software error on TurboTax's side. Meanwhile, TurboTax consistently blames the state software. It seems no one listens to the issues and they only direct me to continuously file the exact same return that is repeatedly rejected (which I mention every. Single. Time. when I chat with an expert). We paid extra for all the protections and such, but feel we most certainly have not gotten any benefit from it. We've not paid for extras in the past, but of course the one year we do, it is a complete disaster. I will say there have been two TurboTax experts that have tried to listen and do what they can, but it still leads to rejection and it feels as if no one cares to dive deeper into why that is. I'll also note our state refuses to speak to us on the meaning behind the rejection since they say it is up to TurboTax to figure it out since it is their software that is populating everything.
Date published: 2023-01-31
Rated 3 out of 5 by from Good Service but too expensive Should be done at no charge for people who have used the service for years and earn under 10,000 each year. I barely get a refund and they keep 117.00 of it!
Date published: 2023-01-31
Rated 5 out of 5 by from Awesome very easy to use. Very easy to use. Wording wasn’t confusing and every section was easy.
Date published: 2023-01-31
Rated 5 out of 5 by from Turbo Tax Is Awesome! Super easy to file and free!! The chat option was easy to use and the agent quick to respond. When I had a question I requested a call an in less than 5 minutes I received a call and my question was answered promptly and correctly. The man was nice and courteous. It was so easy to file I love the simplicity
Date published: 2023-01-31
Rated 4 out of 5 by from Love using TurboTax! Taxes are so overwhelming especially when you have limited time to go see someone in person. I am able every year to file with TurboTax and they always have such helpful tips. I have always used the free version, this year I paid for a little extra comfort. Every question I was unsure about, I was able to get proper information on what it means, if it's common or uncommon, and different resources to use to make sure all information was accurate! TurboTax also helps you fill in the boxes for a quicker tax return as well.
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 14702
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Yessss lord the best way to file in my opinion thank you
Date published: 2023-01-31
Rated 5 out of 5 by from I like this tax software a lot! This was so easy to use. I felt like they really tried to get me the best return possible. I liked that it estimated how long it would take (it took less time than I thought). No complaints at all. It was also nice that state and federal taxes were free for the basic version. The other software I used in the past cost me over $25 per state to file for basic.
Date published: 2023-01-31
Rated 5 out of 5 by from Simple and easy It is simple and easy, I do it on the go. From home or on vacation.
Date published: 2023-01-31
Rated 3 out of 5 by from TurboTax is Ok When I started filing my taxes with this service I paid around $80. Now I am paying $226. If this service gets anymore expensive I will have to go to another service. But I have never had a problem. So it's a hard decision. We will take a look next year.
Date published: 2023-01-31
Rated 5 out of 5 by from Loving it Turbo is great I have been using it for four years. I recommend everyone that is able to give them a try.
Date published: 2023-01-31
Rated 2 out of 5 by from Such A Headache In previous years, we had zero issues with filing. This year, many warned us against using TurboTax, but we proceeded to do so anyway. Well, imagine our surprise when our state return was rejected not once, not twice, but five times. Our state says it is one hundred percent not on them, it is a mathematical or software error on TurboTax's side. Meanwhile, TurboTax consistently blames the state software. It seems no one listens to the issues and they only direct me to continuously file the exact same return that is repeatedly rejected (which I mention every. Single. Time. when I chat with an expert). We paid extra for all the protections and such, but feel we most certainly have not gotten any benefit from it. We've not paid for extras in the past, but of course the one year we do, it is a complete disaster. I will say there have been two TurboTax experts that have tried to listen and do what they can, but it still leads to rejection and it feels as if no one cares to dive deeper into why that is. I'll also note our state refuses to speak to us on the meaning behind the rejection since they say it is up to TurboTax to figure it out since it is their software that is populating everything.
Date published: 2023-01-31
Rated 3 out of 5 by from Good Service but too expensive Should be done at no charge for people who have used the service for years and earn under 10,000 each year. I barely get a refund and they keep 117.00 of it!
Date published: 2023-01-31
Rated 5 out of 5 by from Awesome very easy to use. Very easy to use. Wording wasn’t confusing and every section was easy.
Date published: 2023-01-31
Rated 5 out of 5 by from Turbo Tax Is Awesome! Super easy to file and free!! The chat option was easy to use and the agent quick to respond. When I had a question I requested a call an in less than 5 minutes I received a call and my question was answered promptly and correctly. The man was nice and courteous. It was so easy to file I love the simplicity
Date published: 2023-01-31
Rated 4 out of 5 by from Love using TurboTax! Taxes are so overwhelming especially when you have limited time to go see someone in person. I am able every year to file with TurboTax and they always have such helpful tips. I have always used the free version, this year I paid for a little extra comfort. Every question I was unsure about, I was able to get proper information on what it means, if it's common or uncommon, and different resources to use to make sure all information was accurate! TurboTax also helps you fill in the boxes for a quicker tax return as well.
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 14702