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Common questions and answers

Here are some questions our customers commonly ask. If you have one that's not listed here, just ask us. We're here to give you the answers you need. Taxes Made Easy. Taxes Done Right®

Getting Started

TurboTax works like an interview—we ask you easy-to-answer questions about your life that affect your tax situation (i.e., Are you married? Do you have kids?) and fill in all the right tax forms behind the scenes. Your answers tell us which deductions and credits to look for, and what to ask next. If you're ever unsure about how to answer a question, we're here to help.

The result: You'll be coached along the way as you do your taxes and get the help you need, when you need it. Meanwhile, we'll find every deduction and credit that applies to you. We make sure you'll keep every hard-earned dollar you deserve. See our guarantees.

For more information, check out How TurboTax Works.

Getting started is as easy as answering a few simple questions. You don’t even need to have your W–2s handy. TurboTax can get W–2 information directly from over 100,000 companies.

Learn more about importing into TurboTax.

We have a product for every tax situation and we'll help you choose which one best fits your needs. We're here for you, so if you hit a point where another product might be better for you, we'll give you the opportunity to change. The information you've already entered will transfer automatically.

TurboTax Online offers the convenience of preparing and efiling your tax return from virtually any computer with Internet access. There's no software to install and nothing you'll need to save on your computer. We'll store all of your information on our secure servers. TurboTax Online includes federal and state efiling. About 75% of our customers choose this version.

TurboTax CD/Download lets you download and install TurboTax on your personal computer. You'll be able work on your taxes, even if you're not connected to the Internet. Your information will be safely stored on your hard drive. TurboTax CD/Download includes the tax preparation fee for one state (state tax prep is an additional cost with TurboTax Basic and all TurboTax Online products). It also allows you to prepare and print unlimited federal tax returns, and efile up to five at no charge (state efile with TurboTax CD/Download is $24.99 per state). This version offers a better overall value for customers preparing tax returns for multiple people.

No matter which TurboTax version you choose, rest assured — you'll get easy questions in plain English, help finding every tax deduction and credit you deserve, and your maximum refund, guaranteed.

TurboTax starts by asking you simple questions about yourself. Then, based on your answers, we'll help you find deductions and credits unique to your situation. Our team of CPAs keep our products up-to-date with the latest tax laws, so we know exactly which questions to ask. Each question we ask is designed to determine which deductions and credits pertain to you, so that we can help to uncover every dollar you deserve. Your answers determine what tax breaks we'll look for next.

For example, if you tell us you have children, we will look for deductions and credits that best apply, such as the child tax care credit, earned income credit, and more.

TurboTax lets you prepare your taxes using your computer, your tablet, or your mobile phone. Each TurboTax product has its own base pricing.

For most customers, we recommend TurboTax Online. It allows you to prepare, print, and e-file one federal tax return and a state return as well, if needed.

Pricing for our online products starts with our Federal Free Edition, which allows simple or first-time filers to prepare and file a federal tax return for free. Our other online products vary in pricing, based on your needs and the complexity of your income tax return.

If you reside in a state that requires you to prepare a state tax return, we can help you with this for an additional fee. Free efiling of both your federal and state tax return is included with your purchase of most TurboTax Online products.

If you are planning on filing multiple tax returns, our CD/download products include tax preparation for one state, and also let you prepare and efile up to 5 federal returns.

For more details and our most up-to-date pricing, check out our Products and Pricing.

This year, TurboTax has partnered with Sprintax.com to provide a secure, easy-to-use online service to help you file your 1040NR tax forms and get your taxes done right. Please visit Sprintax.com for more information.

Doing Your Taxes

We have knowledgeable agents available by phone* or live chat to answer any questions you might have before, during, and after doing your taxes. In addition, we have an expert team of CPAs, EAs and Tax Attorneys with years of experience, who you can talk to (Fees may apply.) This way, no matter what questions you have, you can be confident that your taxes will be done right.

Don't worry, TurboTax double-checks your return for errors as you go, and before you file. We also guarantee our calculations are 100% accurate... or we'll pay you any IRS penalties plus interest.

If you have questions, just ask us. We have knowledgeable agents available by phone* or live chat to answer any questions you may have.

We accept all major credit and debit cards, but you can also choose to pay for your TurboTax fees right out of your federal tax refund. There is an additional fee of $34.99 for this service.

The IRS will begin processing 2013 tax returns on Friday, January 31, 2014. Get a head start by efiling early! TurboTax will begin accepting tax returns on Thursday, January 2, 2014 and will securely hold on to and then, submit tax returns on a first-in, first-out basis. That said, the sooner you file, the sooner you'll receive your tax refund!

After You File

No one can get you your tax refund faster than TurboTax with efile and direct deposit. Federal efile is included with TurboTax at no extra charge.

If you've already efiled, you can track your refund by signing in.

Yes. We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff. We'll let you know what to expect and how to prepare in the unlikely event you receive an audit letter from the IRS.

If you've already received a letter from the IRS for a return you filed with TurboTax, you can download our Audit Support Center.

We also offer full audit representation for an additional fee with TurboTax Audit Defense.

No problem. You can have your refund directly deposited onto the NetSpend Premier® Visa® Prepaid Card. This reloadable Visa debit card can be used everywhere Visa debit cards are accepted - including online, for paying bills, and at ATMs.

Or, you can have your refund mailed in a check. You can receive your refund by check, whether you're printing or e-filing. This will take longer than direct deposit.

* Important Offer Details and Disclosures
  • Try for Free/Pay When You File: TurboTax Online pricing is based on your tax situation and varies by product. Special $14.99 TurboTax Federal Free Edition State price is valid only when you file by 2/17/14. All other federal and state prices are expected to increase on 03/22/14. Actual prices are determined at the time of print or efile and are subject to change without notice.
  • TurboTax CD/download products: Price comparison based on anticipated price increase expected on 03/22/14. Price includes tax preparation and printing of federal tax returns and free federal efile of up to 5 federal tax returns, and is subject to change without notice. Additional fees apply for efiling state returns.
  • Pay for TurboTax out of your federal refund: A $34.99 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
  • About our Customer Support Agents: Tech and product support (phone & chat) hours vary by time of year. Phone not available in Free Edition.
  • Live tax advice: Live Tax Advice service is free for TurboTax Online, SnapTax and TurboTax for iPad customers. Fees apply for CD/download. Service experience levels, hours of operation and availability are subject to restriction and change without notice. Click here for full terms and conditions. Not available for TurboTax Business customers.
  • *Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, ™ & © are IP of Amazon.com or its affiliates. No expiration date or service fees.
  • #1-rated, best-selling tax software: Based on aggregated sales data for tax year 2012 and press reviews for TurboTax Deluxe, Premier, and Home & Business for tax year 2012.
  • Over 200 million returns filed: Estimate based on efile data for federal and state returns.
  • Most trusted brand name in tax software: Based on Intuit-commissioned survey 10/13.
  • 4.7 out of 5 stars: Based on customer ratings on TurboTax.com for TurboTax Online and CD/download products tax year 2012, as of 03/2/13.
  • Save $100 vs. the leading tax store: Average savings based on 1040EZ filers who claim the Earned Income Tax Credit. May vary by location. Not all returns include EITC.
  • In as few as ten minutes: Based on survey of consumers preparing the 1040EZ Form. Actual times will vary based on your tax situation.