TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from Had lots of problem this time with 2020 Tax filing I had lots of problem with resolution while installing software and submitting the Efile. I had to spend 3 hour with customer care to find this issue. I did not expect this type of issue from TURBO TAX.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax Super easy to use and free as promised! Highly recommended!
Date published: 2021-03-04
Rated 5 out of 5 by from TT IS GREAT WAS SIMPLE TO FOLLOW STEP BY STEP FOUND DEDUCTIONS IS DID NOT KNOW I COULD BE ELIGIBLE FOR IS WAS GREAT
Date published: 2021-03-04
Rated 5 out of 5 by from Simple, thorough, and easy to use. I have used TurboTax for the past 20 years or more.
Date published: 2021-03-04
Rated 5 out of 5 by from Very helpful Expert trusted advice and knowledge was very helpful.
Date published: 2021-03-04
Rated 4 out of 5 by from Good downloads, stimulus was difficult Always a pleasure to work with, but seems like one glitch can add time.
Date published: 2021-03-04
Rated 5 out of 5 by from Best Value I have used TurboTax for years and it continues to satisfy my moderate needs
Date published: 2021-03-04
Rated 4 out of 5 by from There are some bugs I live abroad, don't have state residency nor any zip code, and, even I marked FC in the box for residency and noted a foreign country address, anyway Max Benefits asks for state name and zip code and does not allow e-filing. And, clearing and restarting is not available if it is paid. Ridiculous and not acceptable! I had to open new account.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is Awesome I did not have many questions, but when i did i was able to locate the questions and answers pretty fast. I've been using turbotax for years and this worked wayyyy better for us than that one time i took my taxes to a big company and they ended up doing it wrong!!
Date published: 2021-03-04
Rated 5 out of 5 by from turbo tax well done everyone i talked with was knowledgeable, patient and helpful
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 579
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Had lots of problem this time with 2020 Tax filing I had lots of problem with resolution while installing software and submitting the Efile. I had to spend 3 hour with customer care to find this issue. I did not expect this type of issue from TURBO TAX.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax Super easy to use and free as promised! Highly recommended!
Date published: 2021-03-04
Rated 5 out of 5 by from TT IS GREAT WAS SIMPLE TO FOLLOW STEP BY STEP FOUND DEDUCTIONS IS DID NOT KNOW I COULD BE ELIGIBLE FOR IS WAS GREAT
Date published: 2021-03-04
Rated 5 out of 5 by from Simple, thorough, and easy to use. I have used TurboTax for the past 20 years or more.
Date published: 2021-03-04
Rated 5 out of 5 by from Very helpful Expert trusted advice and knowledge was very helpful.
Date published: 2021-03-04
Rated 4 out of 5 by from Good downloads, stimulus was difficult Always a pleasure to work with, but seems like one glitch can add time.
Date published: 2021-03-04
Rated 5 out of 5 by from Best Value I have used TurboTax for years and it continues to satisfy my moderate needs
Date published: 2021-03-04
Rated 4 out of 5 by from There are some bugs I live abroad, don't have state residency nor any zip code, and, even I marked FC in the box for residency and noted a foreign country address, anyway Max Benefits asks for state name and zip code and does not allow e-filing. And, clearing and restarting is not available if it is paid. Ridiculous and not acceptable! I had to open new account.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is Awesome I did not have many questions, but when i did i was able to locate the questions and answers pretty fast. I've been using turbotax for years and this worked wayyyy better for us than that one time i took my taxes to a big company and they ended up doing it wrong!!
Date published: 2021-03-04
Rated 5 out of 5 by from turbo tax well done everyone i talked with was knowledgeable, patient and helpful
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 579