TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from When the software had issues, the Pros called me! The numbers were not adding up, due to something imported incorrectly or a software glitch. I stopped where I was and reached out for help, and they called me. They transfered me to a Tax professional without charging me for the version that included support. They called a second time, as I had not continued, and provided more free support! I am happy with Intuit in general, and use a lot of their prducts.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax Review It was still a good process but many of the forms transferred over from my financial institutions were missing information
Date published: 2023-04-17
Rated 5 out of 5 by from So grateful for the Live Chat on TurboTax I've used Turbo Tax for years. I consider myself pretty number-phobic, and TT is user-friendly and makes it so easy. This year, I've been stressed out, and left it to the last moment. I was itemizing, and my refund wasn't matching what I thought it should be. I used the live chat twice. The first time, the guy couldn't figure out where the discrepancy was, and I hung up resigned to a refund that was about 10K less than expected. An hour later, I tried again. This time, Mary walked through it with me and found that while I thought I'd selected Itemized, Standard Deductions was actually selected. I was so relieved, I cried. I'm grateful the live chat is available. I'm grateful I went back. And I'm so very grateful to Mary!!!!
Date published: 2023-04-17
Rated 1 out of 5 by from Not Exactly Sure What I Paid For I paid close to $200 and you didnt really do much to help so wont be using it again
Date published: 2023-04-17
Rated 5 out of 5 by from Great Thank you for being you and making it easy for people like me who don’t know how to use computer
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Online Free Edition Great features and easy to use for a student. Able to navigate easily and completed my return in 30 minutes. Will use again.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax Premier disappoited me I've been a Tubo Tax user for years. Always been happy. This year it wouldn't transport my Edward Jones account. One hour altogether wasted, with aggravation, until an EJ lady helped me through it she that they had quite a few issues with Turbo Tax this year. NOT GOOD. I'm disappointed.
Date published: 2023-04-17
Rated 5 out of 5 by from Made filing taxes simple and fast! Very easy to use - especially since it links to my various accounts and uses data from previous year. Couldn't be simpler! Highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Is Better Than Ever Love the yearly improvements made: the process is simpler and faster than ever.
Date published: 2023-04-17
Rated 2 out of 5 by from Almost missed Renewable Energy Tax Credit Turbotax never asked me if I installed a solar system last year nor did it prompt me to fill out form 5695. Without this form I would not be able to carry forward a $13,ooo tax credit. Even fiding out how to add the form in turbotax was difficult and convoluted.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1544
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from When the software had issues, the Pros called me! The numbers were not adding up, due to something imported incorrectly or a software glitch. I stopped where I was and reached out for help, and they called me. They transfered me to a Tax professional without charging me for the version that included support. They called a second time, as I had not continued, and provided more free support! I am happy with Intuit in general, and use a lot of their prducts.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax Review It was still a good process but many of the forms transferred over from my financial institutions were missing information
Date published: 2023-04-17
Rated 5 out of 5 by from So grateful for the Live Chat on TurboTax I've used Turbo Tax for years. I consider myself pretty number-phobic, and TT is user-friendly and makes it so easy. This year, I've been stressed out, and left it to the last moment. I was itemizing, and my refund wasn't matching what I thought it should be. I used the live chat twice. The first time, the guy couldn't figure out where the discrepancy was, and I hung up resigned to a refund that was about 10K less than expected. An hour later, I tried again. This time, Mary walked through it with me and found that while I thought I'd selected Itemized, Standard Deductions was actually selected. I was so relieved, I cried. I'm grateful the live chat is available. I'm grateful I went back. And I'm so very grateful to Mary!!!!
Date published: 2023-04-17
Rated 1 out of 5 by from Not Exactly Sure What I Paid For I paid close to $200 and you didnt really do much to help so wont be using it again
Date published: 2023-04-17
Rated 5 out of 5 by from Great Thank you for being you and making it easy for people like me who don’t know how to use computer
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Online Free Edition Great features and easy to use for a student. Able to navigate easily and completed my return in 30 minutes. Will use again.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax Premier disappoited me I've been a Tubo Tax user for years. Always been happy. This year it wouldn't transport my Edward Jones account. One hour altogether wasted, with aggravation, until an EJ lady helped me through it she that they had quite a few issues with Turbo Tax this year. NOT GOOD. I'm disappointed.
Date published: 2023-04-17
Rated 5 out of 5 by from Made filing taxes simple and fast! Very easy to use - especially since it links to my various accounts and uses data from previous year. Couldn't be simpler! Highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Is Better Than Ever Love the yearly improvements made: the process is simpler and faster than ever.
Date published: 2023-04-17
Rated 2 out of 5 by from Almost missed Renewable Energy Tax Credit Turbotax never asked me if I installed a solar system last year nor did it prompt me to fill out form 5695. Without this form I would not be able to carry forward a $13,ooo tax credit. Even fiding out how to add the form in turbotax was difficult and convoluted.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1544