TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from buggy software spent 2 hours on the phone with tech support because the software wouldn't toggle between itemized and standard deductions. there was no resolution.
Date published: 2021-05-16
Rated 5 out of 5 by from Highly recommendable Turbo tax Easy to navigate and highly recommendable
Date published: 2021-05-16
Rated 5 out of 5 by from Live support was awesome I used the live expert support for the first time and had talked to three experts respectively. They helped me troubleshooted the errors I had and the problems preventing me from submitting.The call back was fast and the experts were caring and professional.
Date published: 2021-05-16
Rated 5 out of 5 by from The Best! Have used Turbo Tax for over 20 years! Always the best and easiest way to do your taxes, walking you through every step. I've only used the Deluxe version, which was sufficient even with rental property income (including depreciation and expenses) and when I had a sole proprietorship with home office deductions. We have had three college students and it will keep track of the American Opportunity Tax Credit, etc. The Best!!
Date published: 2021-05-16
Rated 4 out of 5 by from TOO EXPENSIVE Great and easy to use. It has most of what you'll need. It is not as effective and efficient as the personal version. It is VERY EXPENSIVE at 180 dollars. If it were 60 dollars less, it would be perfect for the price.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is better than reading the IRS pubs I sold a rental property this year, and I felt it was hard to get all the answers I needed. One form kept demanding an answer of ")", but what was really needed, I finally figured out, was to leave the line blank, a process that frustrated me for about 20 minutes. Overall, it's much easier than figuring everything out myself.
Date published: 2021-05-16
Rated 4 out of 5 by from Very good tool for filing The layout and overall design of the website are really clean and make it easy and understandable to go through. It does a good job helping you through it if you aren't sure about a certain question or answer. The only complaint I have is that it asked me if I wanted to upgrade my account three times. I understand money has to be made, but I feel like once is enough to offer.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax saved the day! We've been with Turbo tax for 6 or more years and they have never failed us. This year was the first year we used the live expert and Stacey was fantastic! She answered all our questions and was so helpful and friendly.
Date published: 2021-05-16
Rated 4 out of 5 by from easy service reasonable priced easy did at home but needed help most difficult part was trying to get verification code to work.
Date published: 2021-05-16
Rated 3 out of 5 by from It's okay I was caught off guard by the fact that I had to pay to file this year because I have an insurance plan with my employer that has an HSA (that I and my employer have never contributed to) when I got towards the end of filing. It wouldn't let me continue filing because of this. Never had this issue before.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 962
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from buggy software spent 2 hours on the phone with tech support because the software wouldn't toggle between itemized and standard deductions. there was no resolution.
Date published: 2021-05-16
Rated 5 out of 5 by from Highly recommendable Turbo tax Easy to navigate and highly recommendable
Date published: 2021-05-16
Rated 5 out of 5 by from Live support was awesome I used the live expert support for the first time and had talked to three experts respectively. They helped me troubleshooted the errors I had and the problems preventing me from submitting.The call back was fast and the experts were caring and professional.
Date published: 2021-05-16
Rated 5 out of 5 by from The Best! Have used Turbo Tax for over 20 years! Always the best and easiest way to do your taxes, walking you through every step. I've only used the Deluxe version, which was sufficient even with rental property income (including depreciation and expenses) and when I had a sole proprietorship with home office deductions. We have had three college students and it will keep track of the American Opportunity Tax Credit, etc. The Best!!
Date published: 2021-05-16
Rated 4 out of 5 by from TOO EXPENSIVE Great and easy to use. It has most of what you'll need. It is not as effective and efficient as the personal version. It is VERY EXPENSIVE at 180 dollars. If it were 60 dollars less, it would be perfect for the price.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is better than reading the IRS pubs I sold a rental property this year, and I felt it was hard to get all the answers I needed. One form kept demanding an answer of ")", but what was really needed, I finally figured out, was to leave the line blank, a process that frustrated me for about 20 minutes. Overall, it's much easier than figuring everything out myself.
Date published: 2021-05-16
Rated 4 out of 5 by from Very good tool for filing The layout and overall design of the website are really clean and make it easy and understandable to go through. It does a good job helping you through it if you aren't sure about a certain question or answer. The only complaint I have is that it asked me if I wanted to upgrade my account three times. I understand money has to be made, but I feel like once is enough to offer.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax saved the day! We've been with Turbo tax for 6 or more years and they have never failed us. This year was the first year we used the live expert and Stacey was fantastic! She answered all our questions and was so helpful and friendly.
Date published: 2021-05-16
Rated 4 out of 5 by from easy service reasonable priced easy did at home but needed help most difficult part was trying to get verification code to work.
Date published: 2021-05-16
Rated 3 out of 5 by from It's okay I was caught off guard by the fact that I had to pay to file this year because I have an insurance plan with my employer that has an HSA (that I and my employer have never contributed to) when I got towards the end of filing. It wouldn't let me continue filing because of this. Never had this issue before.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 962