TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Great Product I have used Turbo Tax now for 20 years and love it.
Date published: 2021-05-16
Rated 5 out of 5 by from TURBO TAX GETS BETTER EVERY YEAR Gets better every year. State and Federal. Separate software for Estates are found under another Package labled "Business". It works well for that but you can't download from Broker or Bank. A bit expensive as the content for Trusts is a lot less than the other Software in the same package.
Date published: 2021-05-16
Rated 5 out of 5 by from Ease of Use I've used Turbo Tax for years, usually the free file version. this year I purchased the basic version from Office Depot. I was a tad nervous because the free file was so easy to use, I didn't want to use anything else. But the basic version was just as easy and did both my own and my son's taxes in just a few hours.
Date published: 2021-05-16
Rated 4 out of 5 by from Very helpful Turbo Tax is relatively easy to use. This is my 5th year using it. I like the auto downloading of financial information from my financial investment company. However, this year the tax deferred interest on state dividends did not download automatically. I had to go over multiple funds that contained dividends from almost all 50 states, compile that info, and manually enter it. It was very tedious. I called for help and the person I spoke to was good and very helpful to resolve why my manually entered info was not saving when I exited the program. Overall it's a good program but as I get older it's becoming more difficult to understand some of the more complex tax requirements, so I may have to consider hiring someone in the future.
Date published: 2021-05-16
Rated 1 out of 5 by from piece of garbage The foreign earned income form 2555 was created by error and it impossible to delete. It was more helpful on Google than your web page. Wasted 2 hours.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Taxes very good customer service, will use again in the future.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is easy friendly The TurboTax deluxe program is easy friendly and has helpful tools to help you self prepare your return. It has been over 5 years since I have prepared my own taxes and my grown children's taxes. TurboTax does not include the price to E-file your state return along with your federal return. The hidden fee to E-file your state return is around $45.00 dollars and you will not know that until your ready to E-file your state return. I decide to mail in my state return along with my federal return due to this issue.
Date published: 2021-05-16
Rated 5 out of 5 by from Phyllis helped a lot! Had to get help from the live agent. Her name was Phyllis- 25 years of tax expertise. She was very patient and stuck with me for a long period of time until we found a solution to the issue at hand. Really appreciate her!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Tool I have been doing my own taxes for 40 years. Turbo Tax is the easiest and quickest way yet to complete my taxes. I recommend it to anyone who wants to do their taxes without the cost of an expensive tax preparer.
Date published: 2021-05-16
Rated 5 out of 5 by from love Turbotax I was able to get the help I needed when I needed it
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 927
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Product I have used Turbo Tax now for 20 years and love it.
Date published: 2021-05-16
Rated 5 out of 5 by from TURBO TAX GETS BETTER EVERY YEAR Gets better every year. State and Federal. Separate software for Estates are found under another Package labled "Business". It works well for that but you can't download from Broker or Bank. A bit expensive as the content for Trusts is a lot less than the other Software in the same package.
Date published: 2021-05-16
Rated 5 out of 5 by from Ease of Use I've used Turbo Tax for years, usually the free file version. this year I purchased the basic version from Office Depot. I was a tad nervous because the free file was so easy to use, I didn't want to use anything else. But the basic version was just as easy and did both my own and my son's taxes in just a few hours.
Date published: 2021-05-16
Rated 4 out of 5 by from Very helpful Turbo Tax is relatively easy to use. This is my 5th year using it. I like the auto downloading of financial information from my financial investment company. However, this year the tax deferred interest on state dividends did not download automatically. I had to go over multiple funds that contained dividends from almost all 50 states, compile that info, and manually enter it. It was very tedious. I called for help and the person I spoke to was good and very helpful to resolve why my manually entered info was not saving when I exited the program. Overall it's a good program but as I get older it's becoming more difficult to understand some of the more complex tax requirements, so I may have to consider hiring someone in the future.
Date published: 2021-05-16
Rated 1 out of 5 by from piece of garbage The foreign earned income form 2555 was created by error and it impossible to delete. It was more helpful on Google than your web page. Wasted 2 hours.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Taxes very good customer service, will use again in the future.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is easy friendly The TurboTax deluxe program is easy friendly and has helpful tools to help you self prepare your return. It has been over 5 years since I have prepared my own taxes and my grown children's taxes. TurboTax does not include the price to E-file your state return along with your federal return. The hidden fee to E-file your state return is around $45.00 dollars and you will not know that until your ready to E-file your state return. I decide to mail in my state return along with my federal return due to this issue.
Date published: 2021-05-16
Rated 5 out of 5 by from Phyllis helped a lot! Had to get help from the live agent. Her name was Phyllis- 25 years of tax expertise. She was very patient and stuck with me for a long period of time until we found a solution to the issue at hand. Really appreciate her!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Tool I have been doing my own taxes for 40 years. Turbo Tax is the easiest and quickest way yet to complete my taxes. I recommend it to anyone who wants to do their taxes without the cost of an expensive tax preparer.
Date published: 2021-05-16
Rated 5 out of 5 by from love Turbotax I was able to get the help I needed when I needed it
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 927