TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is AMAZING! TurboTax is so user-friendly! Their website is easy to navigate. Each of the steps were well supported with step-by-step details.
Date published: 2023-04-18
Rated 4 out of 5 by from very helpful first time filing on my own and got thru good it was easier than expected.
Date published: 2023-04-18
Rated 3 out of 5 by from Great tool for taxes, downgrading not great This tool was great for calculating and finishing taxes. This product was very, very poor in allowing you to choose the correct product, and making it to where to downgrade you have to clear and do your taxes all over again. Not a very nice way to make additional revenue by making it difficult to change the product, but great for increasing your bottom line.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is convenient The convenience of being able to import is helpful
Date published: 2023-04-18
Rated 3 out of 5 by from Cost It was fairly easy to use, however the cost always blows me away. especially when you make below poverty wages.
Date published: 2023-04-18
Rated 2 out of 5 by from Updates make state taxes very cumbersome Normally easy to use, my state tax fields this year required that I go through each box and indicate that sale of stock (capital gains) were not in fact sale of property in Oklahoma. Methinks TurboTax could fix this since my "race against the clock" wound up costing me 4+ hours over the course of 3 days.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is terrific Patient & professional service from the tax expert
Date published: 2023-04-18
Rated 5 out of 5 by from Makes Complicated Taxes Easier to Understand Turbo Tax made it so much easier to do my taxes. The software is easy to understand and runs smoothly. I had some questions and the help was terrific, both chat and on the phone.
Date published: 2023-04-18
Rated 4 out of 5 by from No Mention of form 1095-A Why does TT not prompt for any entry of form 1095-A Data. Because of that, I had no idea I was supposed to submit that info, so I did not with my 2021 Return and the IRS contacted me for the info. Now, while submitting my 2022 Return, still, TT does not mention that form and I had to research to see how to fill it out. The method is very odd, because it is not even built into TT and you have to search outside of the program. Worst of all is, after doing that manually this year (meaning not prompted by TT), I discovered that doing so gave me over $2,000 of add'l refund. No doubt, that means that I also over-paid my taxes last year, because of this flaw in TT. Now, I will need to file an amended return for last year to correct that. I am amazed that TT has this oversight in its program! I have used TT for many years and have been otherwise, generally happy with it.
Date published: 2023-04-18
Rated 4 out of 5 by from User Friendly Very easy to use. However, somehow it kept forcing me to Upgrade due to things that I did not do, such as sell stock or bonds.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 881
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is AMAZING! TurboTax is so user-friendly! Their website is easy to navigate. Each of the steps were well supported with step-by-step details.
Date published: 2023-04-18
Rated 4 out of 5 by from very helpful first time filing on my own and got thru good it was easier than expected.
Date published: 2023-04-18
Rated 3 out of 5 by from Great tool for taxes, downgrading not great This tool was great for calculating and finishing taxes. This product was very, very poor in allowing you to choose the correct product, and making it to where to downgrade you have to clear and do your taxes all over again. Not a very nice way to make additional revenue by making it difficult to change the product, but great for increasing your bottom line.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is convenient The convenience of being able to import is helpful
Date published: 2023-04-18
Rated 3 out of 5 by from Cost It was fairly easy to use, however the cost always blows me away. especially when you make below poverty wages.
Date published: 2023-04-18
Rated 2 out of 5 by from Updates make state taxes very cumbersome Normally easy to use, my state tax fields this year required that I go through each box and indicate that sale of stock (capital gains) were not in fact sale of property in Oklahoma. Methinks TurboTax could fix this since my "race against the clock" wound up costing me 4+ hours over the course of 3 days.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is terrific Patient & professional service from the tax expert
Date published: 2023-04-18
Rated 5 out of 5 by from Makes Complicated Taxes Easier to Understand Turbo Tax made it so much easier to do my taxes. The software is easy to understand and runs smoothly. I had some questions and the help was terrific, both chat and on the phone.
Date published: 2023-04-18
Rated 4 out of 5 by from No Mention of form 1095-A Why does TT not prompt for any entry of form 1095-A Data. Because of that, I had no idea I was supposed to submit that info, so I did not with my 2021 Return and the IRS contacted me for the info. Now, while submitting my 2022 Return, still, TT does not mention that form and I had to research to see how to fill it out. The method is very odd, because it is not even built into TT and you have to search outside of the program. Worst of all is, after doing that manually this year (meaning not prompted by TT), I discovered that doing so gave me over $2,000 of add'l refund. No doubt, that means that I also over-paid my taxes last year, because of this flaw in TT. Now, I will need to file an amended return for last year to correct that. I am amazed that TT has this oversight in its program! I have used TT for many years and have been otherwise, generally happy with it.
Date published: 2023-04-18
Rated 4 out of 5 by from User Friendly Very easy to use. However, somehow it kept forcing me to Upgrade due to things that I did not do, such as sell stock or bonds.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 881