TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Good Job Help for us procrastinators , file your taxes on time
Date published: 2023-04-18
Rated 5 out of 5 by from great customer service customer service is top notch very kind woman from georgia helped me through my final, stessful stages of the filing process and she couldnt have been more curtious and sweet
Date published: 2023-04-18
Rated 5 out of 5 by from AMAZING I started using TT in 2012. I am a retired CPA and do this just for family
Date published: 2023-04-18
Rated 5 out of 5 by from Vice President of Operations I really appreciated the tips, guides, and very thorough directions. Excellent service!
Date published: 2023-04-18
Rated 5 out of 5 by from It works I wish intuit would give a break for us that use it every year.
Date published: 2023-04-18
Rated 5 out of 5 by from Offers suggestions most dont and helped me save great service would use again. offers suggestions for a speedy return easy to fill out quick to complete.
Date published: 2023-04-18
Rated 4 out of 5 by from Silly bugs impact confidence in the product. Example 1: After completing both the income and the deductions section, including listing all our charitable donations, the review segment reports that we didn't list any charitable donations. But they are there. Examining the forms view, I could see that the donations were entered as a carry-forward for next year, apparently since we didn't need them as our AGI was negative this year. But this was never explained and the program couldn't handle it. In fact it prompted me for donation carry forwards and didn't show that it had automatically entered one. That's a bug. Example 2: My sister was a first-time TT user this year, nervous about it, and I encouraged her to use it and talked her through several sticking points. They were all stupid bugs where if she deleted and reentered the info, the problem went away. This type of thing does not inspire confidence.
Date published: 2023-04-18
Rated 1 out of 5 by from Live Assist Service NOT Reliable Rep. was not helpful and it was hard to hear her because of her dogs barking in the background. When I had asked her questions about my IRA/Roth, she was not sure and kept clicking on the side bar to read the help info. Something that I could of done. Then since we got disconnected from sharing my computer view, it went silent so I hung up and asked friends and family members to help me. They still charged me the full amount of $139 and said could only give me a discount of 20%. This is waste of my time and money.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Used TurboTax for years and love it. Highly recommend
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is easy to use and reliable I’ve used this service for many years and as tax laws change, it conveniently adjust to make filing as easy as possible.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 835
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Job Help for us procrastinators , file your taxes on time
Date published: 2023-04-18
Rated 5 out of 5 by from great customer service customer service is top notch very kind woman from georgia helped me through my final, stessful stages of the filing process and she couldnt have been more curtious and sweet
Date published: 2023-04-18
Rated 5 out of 5 by from AMAZING I started using TT in 2012. I am a retired CPA and do this just for family
Date published: 2023-04-18
Rated 5 out of 5 by from Vice President of Operations I really appreciated the tips, guides, and very thorough directions. Excellent service!
Date published: 2023-04-18
Rated 5 out of 5 by from It works I wish intuit would give a break for us that use it every year.
Date published: 2023-04-18
Rated 5 out of 5 by from Offers suggestions most dont and helped me save great service would use again. offers suggestions for a speedy return easy to fill out quick to complete.
Date published: 2023-04-18
Rated 4 out of 5 by from Silly bugs impact confidence in the product. Example 1: After completing both the income and the deductions section, including listing all our charitable donations, the review segment reports that we didn't list any charitable donations. But they are there. Examining the forms view, I could see that the donations were entered as a carry-forward for next year, apparently since we didn't need them as our AGI was negative this year. But this was never explained and the program couldn't handle it. In fact it prompted me for donation carry forwards and didn't show that it had automatically entered one. That's a bug. Example 2: My sister was a first-time TT user this year, nervous about it, and I encouraged her to use it and talked her through several sticking points. They were all stupid bugs where if she deleted and reentered the info, the problem went away. This type of thing does not inspire confidence.
Date published: 2023-04-18
Rated 1 out of 5 by from Live Assist Service NOT Reliable Rep. was not helpful and it was hard to hear her because of her dogs barking in the background. When I had asked her questions about my IRA/Roth, she was not sure and kept clicking on the side bar to read the help info. Something that I could of done. Then since we got disconnected from sharing my computer view, it went silent so I hung up and asked friends and family members to help me. They still charged me the full amount of $139 and said could only give me a discount of 20%. This is waste of my time and money.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Used TurboTax for years and love it. Highly recommend
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is easy to use and reliable I’ve used this service for many years and as tax laws change, it conveniently adjust to make filing as easy as possible.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 835