TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Good program Good program, but why do you charge an additional fee when a user wants to deduct an e-file amount from their refund?
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax works! Easy to use and agents very helpful. Respond quickly to questions and chat.
Date published: 2023-03-14
Rated 2 out of 5 by from Turbo Tax Premier I specifically purchased Turbo Tax Premier in the desktop version to handle brokerage accounts such as Coinbase for cryptos, etc. I was unable to add this information and import forms for Coinbase in this version. It was extremely frustrating talking to representatives to figure out how this could be done. I spent hours discussing it, only to find out that you can only do this online. I had already spent hours working on taxes in the desktop version and purchased the CD. I couldn't include losses in my tax return and have to mail in documentation to the IRS instead. I will not be purchasing Turbo Tax for next year. Coinbase should have been accessible in this program!
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome! Helpful! Turbotax has really helped me through the process.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is fun Turbo Tax is helpfull , but some of us don't understand some of what we are doing. Can you use some other words or ways to help us understand ?????
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is awesome Great awesome I love these guys. I have always used them without a problem.
Date published: 2023-03-14
Rated 4 out of 5 by from easy, but expensive this program is pretty easy to use, but I could have gone to Jackson Hewitt or H&R block and had someone else do my taxes and it would have been cheaper. I know because I was working for Jackson Hewitt this year.
Date published: 2023-03-14
Rated 5 out of 5 by from I love TurboTax I have used TurboTax for a few years now. Its super easy to use and I tell everyone one about it.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbotax is great! Turbotax makes filing our federal and state taxes easy! Thank you!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is my #1 for me!! Yeah when I first tried to do my taxes I needed help an a young lady helped me and she was very nice, very helpful, very knowledgeable and respectful and very responsive I believe that’s what makes Turbo Tax is people like that who loves their job and if they don’t then they most love helping people and that’s exactly how I am! I don’t mind my job but I really live the people I work with!! It’s awesome knowing there is still a lot of people out there like her with respectful, supportive, patient, caring and loving as well!!
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6915
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good program Good program, but why do you charge an additional fee when a user wants to deduct an e-file amount from their refund?
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax works! Easy to use and agents very helpful. Respond quickly to questions and chat.
Date published: 2023-03-14
Rated 2 out of 5 by from Turbo Tax Premier I specifically purchased Turbo Tax Premier in the desktop version to handle brokerage accounts such as Coinbase for cryptos, etc. I was unable to add this information and import forms for Coinbase in this version. It was extremely frustrating talking to representatives to figure out how this could be done. I spent hours discussing it, only to find out that you can only do this online. I had already spent hours working on taxes in the desktop version and purchased the CD. I couldn't include losses in my tax return and have to mail in documentation to the IRS instead. I will not be purchasing Turbo Tax for next year. Coinbase should have been accessible in this program!
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome! Helpful! Turbotax has really helped me through the process.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is fun Turbo Tax is helpfull , but some of us don't understand some of what we are doing. Can you use some other words or ways to help us understand ?????
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is awesome Great awesome I love these guys. I have always used them without a problem.
Date published: 2023-03-14
Rated 4 out of 5 by from easy, but expensive this program is pretty easy to use, but I could have gone to Jackson Hewitt or H&R block and had someone else do my taxes and it would have been cheaper. I know because I was working for Jackson Hewitt this year.
Date published: 2023-03-14
Rated 5 out of 5 by from I love TurboTax I have used TurboTax for a few years now. Its super easy to use and I tell everyone one about it.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbotax is great! Turbotax makes filing our federal and state taxes easy! Thank you!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is my #1 for me!! Yeah when I first tried to do my taxes I needed help an a young lady helped me and she was very nice, very helpful, very knowledgeable and respectful and very responsive I believe that’s what makes Turbo Tax is people like that who loves their job and if they don’t then they most love helping people and that’s exactly how I am! I don’t mind my job but I really live the people I work with!! It’s awesome knowing there is still a lot of people out there like her with respectful, supportive, patient, caring and loving as well!!
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6915