TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Takes advantage of low income workers directed to turbo tax deluxe and had no other options for al simple return.
Date published: 2023-03-20
Rated 4 out of 5 by from helpful ask a lot of questions and has answers for those questions
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Never disappointed when it comes to Turbo Tax and the excellent help provided by Turbo's Tax service .
Date published: 2023-03-20
Rated 5 out of 5 by from Turbotax is Solid Simha was amazing! Super friendly and knowledgable. Will use again.
Date published: 2023-03-20
Rated 4 out of 5 by from TurboTax Business for SNT I hope my filing is correct. I say this because some conflicts were presented by the software. I am the trustee for the Special Needs Trust (SNT) that must be filed each year by IRS rulings that I believe is atypical because there will not be a tax due or tax refund expected, that is, the income total will always be well below the minimum that is taxable until years in the future. My recommendation is for either or both the IRS and TurboTax to support a simplified process to create/submit this type of filing. For TurboTax ask some early questions to determine and then provide a simple/straightforward method for completing and filing this type of tax.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome Used turbo tax last year. they are very efficient and helpful
Date published: 2023-03-20
Rated 3 out of 5 by from Not designed as a tool for the average filer I was able to file with TurboTax but I have reservations about the final return. This primarily because I could not get an answer to my questions about certain entries on a w-2 without having to upgrade to a more expensive version. Sending me to a "community" to get answers for my questions is a hollow chimera because if I wanted a community to do my taxes I would have had a community to do them. Furthermore, I do not know why the software leaves out categories that are required for certain boxes on a w-2 unless Intuit is not fully aware of how my state constructs its w-2. This, by definition, forces me to the website from which I could not get answers even after giving myself over the wholly inadequate "community".
Date published: 2023-03-20
Rated 2 out of 5 by from This year the steps seemed much more difficult I am not sure why I have had to do extra steps, no real good explanation was given.
Date published: 2023-03-20
Rated 3 out of 5 by from Good but overpriced! The Program is well made but overpriced for simple tax returns!
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax met my requirment Needed help and Emma helped me fiqure out what had done wrong
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5843
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Takes advantage of low income workers directed to turbo tax deluxe and had no other options for al simple return.
Date published: 2023-03-20
Rated 4 out of 5 by from helpful ask a lot of questions and has answers for those questions
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is Awesome Never disappointed when it comes to Turbo Tax and the excellent help provided by Turbo's Tax service .
Date published: 2023-03-20
Rated 5 out of 5 by from Turbotax is Solid Simha was amazing! Super friendly and knowledgable. Will use again.
Date published: 2023-03-20
Rated 4 out of 5 by from TurboTax Business for SNT I hope my filing is correct. I say this because some conflicts were presented by the software. I am the trustee for the Special Needs Trust (SNT) that must be filed each year by IRS rulings that I believe is atypical because there will not be a tax due or tax refund expected, that is, the income total will always be well below the minimum that is taxable until years in the future. My recommendation is for either or both the IRS and TurboTax to support a simplified process to create/submit this type of filing. For TurboTax ask some early questions to determine and then provide a simple/straightforward method for completing and filing this type of tax.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome Used turbo tax last year. they are very efficient and helpful
Date published: 2023-03-20
Rated 3 out of 5 by from Not designed as a tool for the average filer I was able to file with TurboTax but I have reservations about the final return. This primarily because I could not get an answer to my questions about certain entries on a w-2 without having to upgrade to a more expensive version. Sending me to a "community" to get answers for my questions is a hollow chimera because if I wanted a community to do my taxes I would have had a community to do them. Furthermore, I do not know why the software leaves out categories that are required for certain boxes on a w-2 unless Intuit is not fully aware of how my state constructs its w-2. This, by definition, forces me to the website from which I could not get answers even after giving myself over the wholly inadequate "community".
Date published: 2023-03-20
Rated 2 out of 5 by from This year the steps seemed much more difficult I am not sure why I have had to do extra steps, no real good explanation was given.
Date published: 2023-03-20
Rated 3 out of 5 by from Good but overpriced! The Program is well made but overpriced for simple tax returns!
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax met my requirment Needed help and Emma helped me fiqure out what had done wrong
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5843