TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Has worked very well for a LONG time Only problem over the years was this year: disk did not want to load into computer. Needed assistance.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax is the best I have used Turbo tax for years and will continue, helpful questions answered, speedy response to questions with live chat, I will be online with them again next year
Date published: 2023-03-31
Rated 1 out of 5 by from $100+ cost for no impact to refund amount Because I had a capital loss in 2021, I have to mention this when filing my 2022 taxes for some reason. This is one single number in one box of a form, and TurboTax won't let me proceed with filing my return without ponying up an additional $100+. Not to mention, the website basically forced me to try the "Live" assistance version when I first started, which I didn't want to use and didn't need. This was going to cost another hundred bucks until I just restarted the whole filing process and managed to decline every upgrade until the very end, when I had to buy Premium just so that we could write three digits on a form that didn't change my tax refund or my taxable income in any way. It used to feel worth it to pay the extra cost to TurboTax for the added simplicity of filing refunds. But now it feels like going to a used car dealer where some huckster tries to upsell you by lying about what's required. Such a shame.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax guides you along swimmingly! The program moves you through each part of the return nicely. It is well organized and offers helpful clarifications along the way. I plan to use it again next year.
Date published: 2023-03-31
Rated 5 out of 5 by from A lot of step by step help! I’ve been doing my own tax returns since I was 16 years old. I’m now 40 years old and this system just keeps getting better and better. There’s always step by step support in each area of their system. They have a lot of great troubleshooting safety nets too! I’m so thankful I don’t have to gather all this simple information and give it over to someone that’s not as savvy and I am. I’m confident with TURBO TAX that I’ll receive the best return possible.
Date published: 2023-03-31
Rated 5 out of 5 by from thank you Thank you so much. I appreciate the time you spent explaining the tax process and how your program works. You’re clearly very knowledgeable about taxes.
Date published: 2023-03-31
Rated 5 out of 5 by from Excellent and Intuitive As always year over year, I love the ability to see prior year.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax is awesome! It was a first for me using this app an I liked it it was a good experience they did a good thing for me an I appreciate it god bless.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax never fails Never any issues! I use turbo tax every tax season and have never had any problems. Simple to use
Date published: 2023-03-31
Rated 2 out of 5 by from too expensive for a VERY simple return Considering my minuscule income (under $23k) the aimost $300 charge was excessive.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5331
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Has worked very well for a LONG time Only problem over the years was this year: disk did not want to load into computer. Needed assistance.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax is the best I have used Turbo tax for years and will continue, helpful questions answered, speedy response to questions with live chat, I will be online with them again next year
Date published: 2023-03-31
Rated 1 out of 5 by from $100+ cost for no impact to refund amount Because I had a capital loss in 2021, I have to mention this when filing my 2022 taxes for some reason. This is one single number in one box of a form, and TurboTax won't let me proceed with filing my return without ponying up an additional $100+. Not to mention, the website basically forced me to try the "Live" assistance version when I first started, which I didn't want to use and didn't need. This was going to cost another hundred bucks until I just restarted the whole filing process and managed to decline every upgrade until the very end, when I had to buy Premium just so that we could write three digits on a form that didn't change my tax refund or my taxable income in any way. It used to feel worth it to pay the extra cost to TurboTax for the added simplicity of filing refunds. But now it feels like going to a used car dealer where some huckster tries to upsell you by lying about what's required. Such a shame.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax guides you along swimmingly! The program moves you through each part of the return nicely. It is well organized and offers helpful clarifications along the way. I plan to use it again next year.
Date published: 2023-03-31
Rated 5 out of 5 by from A lot of step by step help! I’ve been doing my own tax returns since I was 16 years old. I’m now 40 years old and this system just keeps getting better and better. There’s always step by step support in each area of their system. They have a lot of great troubleshooting safety nets too! I’m so thankful I don’t have to gather all this simple information and give it over to someone that’s not as savvy and I am. I’m confident with TURBO TAX that I’ll receive the best return possible.
Date published: 2023-03-31
Rated 5 out of 5 by from thank you Thank you so much. I appreciate the time you spent explaining the tax process and how your program works. You’re clearly very knowledgeable about taxes.
Date published: 2023-03-31
Rated 5 out of 5 by from Excellent and Intuitive As always year over year, I love the ability to see prior year.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax is awesome! It was a first for me using this app an I liked it it was a good experience they did a good thing for me an I appreciate it god bless.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax never fails Never any issues! I use turbo tax every tax season and have never had any problems. Simple to use
Date published: 2023-03-31
Rated 2 out of 5 by from too expensive for a VERY simple return Considering my minuscule income (under $23k) the aimost $300 charge was excessive.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5331