TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Helpful but often overprice to support some forms Really appreciate the helpful info but I feel like the pricing should be scaled based on expected return value, the platform didn't tell me to the very end that I would need to upgrade because of one of the forms I needed to upload Would have been nice to get a warning up front when that form was uploaded and not have to wait till the end to get hit with a big price tag.
Date published: 2023-03-26
Rated 5 out of 5 by from 2023 TurboTax Experience TurboTax is a great tool and easy to use program for filing. I have used it for many years. Highly recommend.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax continues to make taxes easier I like that my basic information can be pulled from previous years. It saves me time reentering the same data. I also like the pop up support. Every time I wanted more information, the TurboTax information answered my questions.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy, even for a senior Turbo Tax was recommended by a family member. I will have to send him a thank you gift!
Date published: 2023-03-26
Rated 5 out of 5 by from Great program to use The explanation boxes are very helpful!! The offers for the extra help are great!!
Date published: 2023-03-26
Rated 2 out of 5 by from Getting worse every year I've used TurboTax (paid) version for 15 years. This year was by far the worst year ever. Download and install speed was so slow. Updates were ridiculous. It took almost 2 hours for my initial update. Then a week later, same thing. Why would I need an update a week later?? Wisconsin version was lousy -- it kept generating an error that was due to TT loading a value from my form last year. I couldn't remove or correct this value and it held me hostage from filing my taxes until the error was corrected. I called TT for help an they were useless. Hung up and figured it out myself. I'm been loyal to TT for years and not a typical complainer but I was VERY disappointed in this year's experience. TT -- do better!!!
Date published: 2023-03-26
Rated 5 out of 5 by from This was easy These simple step allowed us to finish in a day. The instructions were easy to follow and understand. the help buttons were informative.
Date published: 2023-03-26
Rated 5 out of 5 by from I wouldn't file my taxes any other way Easy to use. Using search helps me to find where to put entries if I discover paperwork along the way. I feel confident all topics were covered.
Date published: 2023-03-26
Rated 5 out of 5 by from turbo is great and easy was fast and easy got a good refund no issues recommend
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome as ever! It took 3.5 hours, but I got it done. My taxes are a little complicated, so it always takes a long time, but TurboTax asked me all the right questions and provided guidance and assurance every step of the way.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Helpful but often overprice to support some forms Really appreciate the helpful info but I feel like the pricing should be scaled based on expected return value, the platform didn't tell me to the very end that I would need to upgrade because of one of the forms I needed to upload Would have been nice to get a warning up front when that form was uploaded and not have to wait till the end to get hit with a big price tag.
Date published: 2023-03-26
Rated 5 out of 5 by from 2023 TurboTax Experience TurboTax is a great tool and easy to use program for filing. I have used it for many years. Highly recommend.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax continues to make taxes easier I like that my basic information can be pulled from previous years. It saves me time reentering the same data. I also like the pop up support. Every time I wanted more information, the TurboTax information answered my questions.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy, even for a senior Turbo Tax was recommended by a family member. I will have to send him a thank you gift!
Date published: 2023-03-26
Rated 5 out of 5 by from Great program to use The explanation boxes are very helpful!! The offers for the extra help are great!!
Date published: 2023-03-26
Rated 2 out of 5 by from Getting worse every year I've used TurboTax (paid) version for 15 years. This year was by far the worst year ever. Download and install speed was so slow. Updates were ridiculous. It took almost 2 hours for my initial update. Then a week later, same thing. Why would I need an update a week later?? Wisconsin version was lousy -- it kept generating an error that was due to TT loading a value from my form last year. I couldn't remove or correct this value and it held me hostage from filing my taxes until the error was corrected. I called TT for help an they were useless. Hung up and figured it out myself. I'm been loyal to TT for years and not a typical complainer but I was VERY disappointed in this year's experience. TT -- do better!!!
Date published: 2023-03-26
Rated 5 out of 5 by from This was easy These simple step allowed us to finish in a day. The instructions were easy to follow and understand. the help buttons were informative.
Date published: 2023-03-26
Rated 5 out of 5 by from I wouldn't file my taxes any other way Easy to use. Using search helps me to find where to put entries if I discover paperwork along the way. I feel confident all topics were covered.
Date published: 2023-03-26
Rated 5 out of 5 by from turbo is great and easy was fast and easy got a good refund no issues recommend
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome as ever! It took 3.5 hours, but I got it done. My taxes are a little complicated, so it always takes a long time, but TurboTax asked me all the right questions and provided guidance and assurance every step of the way.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5277