TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is great. Continued using this easy to use software to file our Senior taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Great Great and awesome easy to understand , awesome easy and easy and easy and fun
Date published: 2023-03-26
Rated 5 out of 5 by from Great Job Turbo Tax Fantastic Support!! Use every year !!! Trusted and Honest
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to use Easy to use, easy to use, easy to use, thank you!!
Date published: 2023-03-26
Rated 5 out of 5 by from Super easy to use Convenient and super easy to use Will recommend using always
Date published: 2023-03-26
Rated 2 out of 5 by from Disappointing experience I have used turbo Tax for at least 14 years and this is the first year I was disappointed in the quality of the product. I bought the Deluxe version and when I got to the investment section it recommended I upgrade to Premier. When I attempted the upgrade I was not able to log in to my account as it said my password was incorrect. It would not allow me to change my password for some reason and I was at a standstill preparing my return as I could not proceed in Deluxe and I could not upgrade to Premier. So.... I went back to the store and purchased a copy of Premier and just admitted I'd have to eat the cost of Deluxe. When I downloaded and installed Premier I asked it to replace the existing version of Deluxe BUT every time I logged into Turbo Tax it automatically defaulted to Deluxe. While Turbo Tax representatives (2 of them) were very nice and very patient with me they were not able to resolve any of my problems. Couldn't help me purchase an upgrade to Premier. Couldn't understand why I couldn't log in with existing password and couldn't understand why it wouldn't let me change my password. Couldn't help me successfully load and log in to Premier, eventually suggested it must be an Apple computer problem and referred me to them. After several days wrestling with these problems I finally started over and tediously input everything by hand into the Deluxe version and was able to complete the federal and state returns. When I attempted to transmit the returns I repeatedly got error messages that they couldn't verify my return even after running all the return reviews and being assured everything was fine. It suggested I file by mail. I checked for updates and found there were numerous updates even though the initial check when I installed the program I was assured my version was completely up to date. Does the software not check for updates every time you start it up???? It should. I now think my returns have been filed electronically . I still have no idea where the version of Premier I purchased is lurking on my system and I still unable to log in to turbotax.com so I had to conduct all my payment transactions as a GUEST. Do better folks... your software used to be bullet proof and easy to use for the general public.
Date published: 2023-03-26
Rated 5 out of 5 by from Sandra P is amazing! Needed some help before filing. Sandra P was amazing and got it all fixed.
Date published: 2023-03-26
Rated 3 out of 5 by from The Best TurboTax experience yet...except... TurboTax has really come a long way. Most of my previous criticisms were addressed! It was clear how to choose the free filing, the confusing buttons, all fixed and greatly improved. I had originally given four stars, but then after entering all my information without much trouble, the captcha wouldn't load in the mobile app and I had to go to my computer to load it. Other than that major failure, it was a decent experience.
Date published: 2023-03-26
Rated 4 out of 5 by from 5 stars if price for TurboTax Premium is cheaper! Everything is excellent. But I wish the filing fee is a little cheaper for the premium.
Date published: 2023-03-26
Rated 5 out of 5 by from The Preferred Way to do Taxes TT walked me though all the steps. My situation is fairly typical and uncomplicated, so this is the perfect way to do taxes.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5274
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great. Continued using this easy to use software to file our Senior taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Great Great and awesome easy to understand , awesome easy and easy and easy and fun
Date published: 2023-03-26
Rated 5 out of 5 by from Great Job Turbo Tax Fantastic Support!! Use every year !!! Trusted and Honest
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to use Easy to use, easy to use, easy to use, thank you!!
Date published: 2023-03-26
Rated 5 out of 5 by from Super easy to use Convenient and super easy to use Will recommend using always
Date published: 2023-03-26
Rated 2 out of 5 by from Disappointing experience I have used turbo Tax for at least 14 years and this is the first year I was disappointed in the quality of the product. I bought the Deluxe version and when I got to the investment section it recommended I upgrade to Premier. When I attempted the upgrade I was not able to log in to my account as it said my password was incorrect. It would not allow me to change my password for some reason and I was at a standstill preparing my return as I could not proceed in Deluxe and I could not upgrade to Premier. So.... I went back to the store and purchased a copy of Premier and just admitted I'd have to eat the cost of Deluxe. When I downloaded and installed Premier I asked it to replace the existing version of Deluxe BUT every time I logged into Turbo Tax it automatically defaulted to Deluxe. While Turbo Tax representatives (2 of them) were very nice and very patient with me they were not able to resolve any of my problems. Couldn't help me purchase an upgrade to Premier. Couldn't understand why I couldn't log in with existing password and couldn't understand why it wouldn't let me change my password. Couldn't help me successfully load and log in to Premier, eventually suggested it must be an Apple computer problem and referred me to them. After several days wrestling with these problems I finally started over and tediously input everything by hand into the Deluxe version and was able to complete the federal and state returns. When I attempted to transmit the returns I repeatedly got error messages that they couldn't verify my return even after running all the return reviews and being assured everything was fine. It suggested I file by mail. I checked for updates and found there were numerous updates even though the initial check when I installed the program I was assured my version was completely up to date. Does the software not check for updates every time you start it up???? It should. I now think my returns have been filed electronically . I still have no idea where the version of Premier I purchased is lurking on my system and I still unable to log in to turbotax.com so I had to conduct all my payment transactions as a GUEST. Do better folks... your software used to be bullet proof and easy to use for the general public.
Date published: 2023-03-26
Rated 5 out of 5 by from Sandra P is amazing! Needed some help before filing. Sandra P was amazing and got it all fixed.
Date published: 2023-03-26
Rated 3 out of 5 by from The Best TurboTax experience yet...except... TurboTax has really come a long way. Most of my previous criticisms were addressed! It was clear how to choose the free filing, the confusing buttons, all fixed and greatly improved. I had originally given four stars, but then after entering all my information without much trouble, the captcha wouldn't load in the mobile app and I had to go to my computer to load it. Other than that major failure, it was a decent experience.
Date published: 2023-03-26
Rated 4 out of 5 by from 5 stars if price for TurboTax Premium is cheaper! Everything is excellent. But I wish the filing fee is a little cheaper for the premium.
Date published: 2023-03-26
Rated 5 out of 5 by from The Preferred Way to do Taxes TT walked me though all the steps. My situation is fairly typical and uncomplicated, so this is the perfect way to do taxes.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5274