TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from turbo tax review I needed chat and live agents--all were very helpful
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is very user friendly. I felt very comfortable as the software walked me through the process.
Date published: 2023-03-27
Rated 5 out of 5 by from Beard 2022 Return The live experts were extremely helpful, professional and knowledgeable. This was the first time I used full service filing, and I was very pleased. I will recommend this to my friends.
Date published: 2023-03-27
Rated 1 out of 5 by from This is the worst. Take Your Taxes to someone. this sucks and is to complicated they made it more difficult.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo Tax did it's Job Have used Turbo Tax for many years, has done it's job each year. First Year I have done my Partners Returns.
Date published: 2023-03-27
Rated 5 out of 5 by from Its awesome Its easier and user friendly. I always use turbo tax.
Date published: 2023-03-27
Rated 5 out of 5 by from Making my life so much easier! Gotta Love Turbotax!! The help if you run into problems is also impressive.
Date published: 2023-03-27
Rated 3 out of 5 by from Watch out for SCAMS when Downloading Store Product Bought TurboTax from store. Tried to load licensing code on the site instructed. Gave me a page with five reasons it wouldn't work. After two attempts, called number on page for help. Tech with strong Indian accent answered and asked to be allowed direct access to my computer. Trusted TurboTax with my info in past, so I said ok. He pointed out codes on the page and "ran" a test for viruses on my computer. At the end of the coding, it showed I had 15 foreign addresses using my IP address. He pointed out a line that said TROJAN. Now Horrified, I asked what I should do next. He proceeded to tell me my whole network was infected, and he could help. He gave me this phone number, 1-814-699-4233, and told me I-secure LLC could clean everything up for $299(for two years) or $499(forever). The hard sell was the final red flag. I politely declined and said I would take my equipment elsewhere. His tone changed quickly, and he hung up abruptly. I took mine and my husband's laptops into professionals to be checked for viruses. It cost $200. Both laptops were free of viruses. I tried to install TurboTax again. It sent me to the SAME page that said I couldn't download for one of five reasons. After searching a long time for the correct TurboTax help number, I finally got in touch with a tech in Florida. He wanted access to my computer. I told him the story and he understood my discomfort. In the end, he could only suggest I download the program directly from TurboTax's website. I agreed. Luckily, the store that sold me the program with license code took back the open software (minus $10) with stern warning they would not do returns again. This Tax season has been unusually stressful, but once I downloaded the TurboTax program and followed the instructions, I was able to complete and send out my Taxes. Mission completed!
Date published: 2023-03-27
Rated 5 out of 5 by from awesome very helpful staff If you get stuck help is right at your fingertips.
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax saved me this Tax season! I appreciated the helpful info explaining what each section meant, down to every detail. It made the experience less stressful.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax review I needed chat and live agents--all were very helpful
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax is very user friendly. I felt very comfortable as the software walked me through the process.
Date published: 2023-03-27
Rated 5 out of 5 by from Beard 2022 Return The live experts were extremely helpful, professional and knowledgeable. This was the first time I used full service filing, and I was very pleased. I will recommend this to my friends.
Date published: 2023-03-27
Rated 1 out of 5 by from This is the worst. Take Your Taxes to someone. this sucks and is to complicated they made it more difficult.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo Tax did it's Job Have used Turbo Tax for many years, has done it's job each year. First Year I have done my Partners Returns.
Date published: 2023-03-27
Rated 5 out of 5 by from Its awesome Its easier and user friendly. I always use turbo tax.
Date published: 2023-03-27
Rated 5 out of 5 by from Making my life so much easier! Gotta Love Turbotax!! The help if you run into problems is also impressive.
Date published: 2023-03-27
Rated 3 out of 5 by from Watch out for SCAMS when Downloading Store Product Bought TurboTax from store. Tried to load licensing code on the site instructed. Gave me a page with five reasons it wouldn't work. After two attempts, called number on page for help. Tech with strong Indian accent answered and asked to be allowed direct access to my computer. Trusted TurboTax with my info in past, so I said ok. He pointed out codes on the page and "ran" a test for viruses on my computer. At the end of the coding, it showed I had 15 foreign addresses using my IP address. He pointed out a line that said TROJAN. Now Horrified, I asked what I should do next. He proceeded to tell me my whole network was infected, and he could help. He gave me this phone number, 1-814-699-4233, and told me I-secure LLC could clean everything up for $299(for two years) or $499(forever). The hard sell was the final red flag. I politely declined and said I would take my equipment elsewhere. His tone changed quickly, and he hung up abruptly. I took mine and my husband's laptops into professionals to be checked for viruses. It cost $200. Both laptops were free of viruses. I tried to install TurboTax again. It sent me to the SAME page that said I couldn't download for one of five reasons. After searching a long time for the correct TurboTax help number, I finally got in touch with a tech in Florida. He wanted access to my computer. I told him the story and he understood my discomfort. In the end, he could only suggest I download the program directly from TurboTax's website. I agreed. Luckily, the store that sold me the program with license code took back the open software (minus $10) with stern warning they would not do returns again. This Tax season has been unusually stressful, but once I downloaded the TurboTax program and followed the instructions, I was able to complete and send out my Taxes. Mission completed!
Date published: 2023-03-27
Rated 5 out of 5 by from awesome very helpful staff If you get stuck help is right at your fingertips.
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax saved me this Tax season! I appreciated the helpful info explaining what each section meant, down to every detail. It made the experience less stressful.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5241