TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use, good help info I've been using TurboTax (and MacInTax before that) for as long as I can remember. It gets better every year! Besides the obvious "it's really easy to enter info", the things I like best are: - being able to flag an area and add notes - the availability of support from experts - I had a question about a specific error on a form in my state tax, and I easily found the explanation and solution in the online forum.
Date published: 2023-03-29
Rated 4 out of 5 by from Very easy to use. I called in to ask which product was appropriate (filling for a trust) and the person helping me was not able to tell me exactly. She said, I should answer some questions and that would give me the appropriate product. I looked it up on google, and turned out to be the business one.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tas is great I filled it out myself with your step by step instructions and it was very easy,
Date published: 2023-03-29
Rated 5 out of 5 by from i like turbo tax I used turbo tax to file my taxes. I would recommend turbo tax to my friends.
Date published: 2023-03-29
Rated 2 out of 5 by from Did not work with QBSE properly, charged twice Intuit as a company was difficult to deal with when it came to issues interrelating QBSE (a product they own) and TT when it came to payments. After 4 hours of dealing with customer service, with no ability to escalate, I paid (for a second time) the fees to file my taxes and now am forced to take them to court just so they can't do this to others.
Date published: 2023-03-29
Rated 5 out of 5 by from Makes doing your taxes simple. At least for me. No bugs as in the past. This year's filing was easy to do.
Date published: 2023-03-29
Rated 3 out of 5 by from web interface needs quality checks QR codes process is completely broken, both my son and myself were not able to get it to work - wasted lots of time - fix it!!!! The file photo upload displays empty content when asked to review, but when you go to update the date it suddenly displays. Fix it!!!
Date published: 2023-03-29
Rated 5 out of 5 by from Easy Using Turbo tax is nice and easy. It is easy to read and if you have questions, there is a nice side resource while working on it.
Date published: 2023-03-29
Rated 4 out of 5 by from TurboTax gets the job done It would be nice to have the words "Contribution", "Expense", "Deduction" or "Income" on each page of the Step by Step. For example: HSA pages should say "Contribution" or "Distribution" depending on which page I am on. Also when TurboTax gets updates, please include a description overview of what changed - You use to do that. Thank-you!
Date published: 2023-03-29
Rated 5 out of 5 by from i love turbo tax IT WAS GREAT...............................................................................................................................................................................
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 4988
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use, good help info I've been using TurboTax (and MacInTax before that) for as long as I can remember. It gets better every year! Besides the obvious "it's really easy to enter info", the things I like best are: - being able to flag an area and add notes - the availability of support from experts - I had a question about a specific error on a form in my state tax, and I easily found the explanation and solution in the online forum.
Date published: 2023-03-29
Rated 4 out of 5 by from Very easy to use. I called in to ask which product was appropriate (filling for a trust) and the person helping me was not able to tell me exactly. She said, I should answer some questions and that would give me the appropriate product. I looked it up on google, and turned out to be the business one.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tas is great I filled it out myself with your step by step instructions and it was very easy,
Date published: 2023-03-29
Rated 5 out of 5 by from i like turbo tax I used turbo tax to file my taxes. I would recommend turbo tax to my friends.
Date published: 2023-03-29
Rated 2 out of 5 by from Did not work with QBSE properly, charged twice Intuit as a company was difficult to deal with when it came to issues interrelating QBSE (a product they own) and TT when it came to payments. After 4 hours of dealing with customer service, with no ability to escalate, I paid (for a second time) the fees to file my taxes and now am forced to take them to court just so they can't do this to others.
Date published: 2023-03-29
Rated 5 out of 5 by from Makes doing your taxes simple. At least for me. No bugs as in the past. This year's filing was easy to do.
Date published: 2023-03-29
Rated 3 out of 5 by from web interface needs quality checks QR codes process is completely broken, both my son and myself were not able to get it to work - wasted lots of time - fix it!!!! The file photo upload displays empty content when asked to review, but when you go to update the date it suddenly displays. Fix it!!!
Date published: 2023-03-29
Rated 5 out of 5 by from Easy Using Turbo tax is nice and easy. It is easy to read and if you have questions, there is a nice side resource while working on it.
Date published: 2023-03-29
Rated 4 out of 5 by from TurboTax gets the job done It would be nice to have the words "Contribution", "Expense", "Deduction" or "Income" on each page of the Step by Step. For example: HSA pages should say "Contribution" or "Distribution" depending on which page I am on. Also when TurboTax gets updates, please include a description overview of what changed - You use to do that. Thank-you!
Date published: 2023-03-29
Rated 5 out of 5 by from i love turbo tax IT WAS GREAT...............................................................................................................................................................................
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 4988