TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Difficulty re-ordering for next year I have been having problems getting the 2022 version. It is very frustrating.
Date published: 2023-03-31
Rated 2 out of 5 by from Mediocre at best Turbo Tax quality has slipped to mediocre at best. I have used Turbo Tax for over 20 years and its quality has been slipping the past few years. Basically not worth a premium
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use and stress free I have been using Turbo Tax for years and will continue to do so. It gets easier to use every year
Date published: 2023-03-31
Rated 4 out of 5 by from First time using TurboTax I had some trouble at first. However, after speaking with their people I was able to complete 2022. "Sheena was especially helpful. I would use this service again next year.
Date published: 2023-03-31
Rated 5 out of 5 by from Small Challenges Some of the Schedule C instructions were confusing and not having the actual form as it is being filled required going to end of return process before seeing the errors - caused several iterations to get it right
Date published: 2023-03-31
Rated 2 out of 5 by from Terribly overpriced for basic returns As a married couple with no assets or children, the price of this simple return is ridiculous. Also spent 45 minutes trying to correct a data mistake caused by the document upload feature and ended up having to re-enter all information manually
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax and less usual income sources Pretty good program, but has a few issues that took too much time to iron out, e.g. it wanted to make passive (interest) income shown on a 1099-MISC into a income from work, i.e. business income. I had to spend too much time searching for how to enter earned income with W-2's and interest income without 1099-INTs when the amount earned was too low for the agencies to issue statements. It copied K-1 limited partnership info from previous year, i.e. it disregarded that I had said I had no K-1's in current year. (I was no longer a member of the LP.)
Date published: 2023-03-31
Rated 5 out of 5 by from NICE EXPERIENCE First time using Turbo tax, everything was explained and made simple!
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax was awesome easy to do. I did not have to use a customer service I was able to do TurboTax on my own it was that easy.
Date published: 2023-03-31
Rated 3 out of 5 by from Great product, but very expensive Very easy to follow, but too expensive, I'm going to try another next year.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4897
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Difficulty re-ordering for next year I have been having problems getting the 2022 version. It is very frustrating.
Date published: 2023-03-31
Rated 2 out of 5 by from Mediocre at best Turbo Tax quality has slipped to mediocre at best. I have used Turbo Tax for over 20 years and its quality has been slipping the past few years. Basically not worth a premium
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use and stress free I have been using Turbo Tax for years and will continue to do so. It gets easier to use every year
Date published: 2023-03-31
Rated 4 out of 5 by from First time using TurboTax I had some trouble at first. However, after speaking with their people I was able to complete 2022. "Sheena was especially helpful. I would use this service again next year.
Date published: 2023-03-31
Rated 5 out of 5 by from Small Challenges Some of the Schedule C instructions were confusing and not having the actual form as it is being filled required going to end of return process before seeing the errors - caused several iterations to get it right
Date published: 2023-03-31
Rated 2 out of 5 by from Terribly overpriced for basic returns As a married couple with no assets or children, the price of this simple return is ridiculous. Also spent 45 minutes trying to correct a data mistake caused by the document upload feature and ended up having to re-enter all information manually
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax and less usual income sources Pretty good program, but has a few issues that took too much time to iron out, e.g. it wanted to make passive (interest) income shown on a 1099-MISC into a income from work, i.e. business income. I had to spend too much time searching for how to enter earned income with W-2's and interest income without 1099-INTs when the amount earned was too low for the agencies to issue statements. It copied K-1 limited partnership info from previous year, i.e. it disregarded that I had said I had no K-1's in current year. (I was no longer a member of the LP.)
Date published: 2023-03-31
Rated 5 out of 5 by from NICE EXPERIENCE First time using Turbo tax, everything was explained and made simple!
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax was awesome easy to do. I did not have to use a customer service I was able to do TurboTax on my own it was that easy.
Date published: 2023-03-31
Rated 3 out of 5 by from Great product, but very expensive Very easy to follow, but too expensive, I'm going to try another next year.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4897