TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Very Frustrating Experience! My experience this year was terrible. The system frequently would cycle through the same questions even after inputting the information. I had to stop, sign out and start over multiple times. Also having to spend nearly $200 for filing my very simple Fed taxes is way too much. I will not be using this service next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Help The representatives are super helpful and the product is a life saver .. thank you Turbo Tax!
Date published: 2023-04-02
Rated 5 out of 5 by from turbo is awesome exceptional, user friendly. great records from previous year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbotax makes doing a difficult job much easier! See above Review title..............................
Date published: 2023-04-02
Rated 4 out of 5 by from turbo tax Not bad, wish I didn't need my accountant license to understand everything asked, but I think TT is doing their best.
Date published: 2023-04-02
Rated 5 out of 5 by from Yay! This provided an easy way to do taxes and get them done quickly.
Date published: 2023-04-02
Rated 5 out of 5 by from very easy to use so awesome and easy to use! It made doing taxes non stressful
Date published: 2023-04-02
Rated 5 out of 5 by from Sarah was awesome i wasn't planning on using any help, but I ran into a snag, so I reached out, and I'm glad I did. Sarah was knowledgeable, kind, patient and helpful, a real pleasure to speak with. You should consider her for a raise or a promotion to a position where she can help other tax specialists improve on thier bed side manner. She's got it down pat.
Date published: 2023-04-02
Rated 4 out of 5 by from Education section is not very clear and direct Turbo Tax stated I already claimed 4 years on the education credit, but I did not. I was not able to edit and change the setting
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax was simple and easy to use This was my first time doing my taxes and TurboTax made simple with the step by step assistance.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4652
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Very Frustrating Experience! My experience this year was terrible. The system frequently would cycle through the same questions even after inputting the information. I had to stop, sign out and start over multiple times. Also having to spend nearly $200 for filing my very simple Fed taxes is way too much. I will not be using this service next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Help The representatives are super helpful and the product is a life saver .. thank you Turbo Tax!
Date published: 2023-04-02
Rated 5 out of 5 by from turbo is awesome exceptional, user friendly. great records from previous year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbotax makes doing a difficult job much easier! See above Review title..............................
Date published: 2023-04-02
Rated 4 out of 5 by from turbo tax Not bad, wish I didn't need my accountant license to understand everything asked, but I think TT is doing their best.
Date published: 2023-04-02
Rated 5 out of 5 by from Yay! This provided an easy way to do taxes and get them done quickly.
Date published: 2023-04-02
Rated 5 out of 5 by from very easy to use so awesome and easy to use! It made doing taxes non stressful
Date published: 2023-04-02
Rated 5 out of 5 by from Sarah was awesome i wasn't planning on using any help, but I ran into a snag, so I reached out, and I'm glad I did. Sarah was knowledgeable, kind, patient and helpful, a real pleasure to speak with. You should consider her for a raise or a promotion to a position where she can help other tax specialists improve on thier bed side manner. She's got it down pat.
Date published: 2023-04-02
Rated 4 out of 5 by from Education section is not very clear and direct Turbo Tax stated I already claimed 4 years on the education credit, but I did not. I was not able to edit and change the setting
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax was simple and easy to use This was my first time doing my taxes and TurboTax made simple with the step by step assistance.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4652