TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Upcharged for unused features, couldn't cancel Very frustrated that I paid for live without using it because I misclicked the initial options. When trying to cancel it, I was unable to.
Date published: 2023-04-02
Rated 5 out of 5 by from I've been happy with TurboTax for almost 10 years I like using Turbotax as it gives me the awareness of how my taxes are calculated, how decisions I make during the year affect my taxes, and easy guidance throughout the process that limit my research time as compared to when I filled out my own paper taxes.
Date published: 2023-04-02
Rated 1 out of 5 by from high price for supposed to be free charged me 54 dollars forma return that was supposed to be free. I will not muse you next year
Date published: 2023-04-02
Rated 5 out of 5 by from Always Easy! I enjoy using TurboTax because it's easy and doesn't take forever.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is the bees knees TurboTax makes filing taxes super easy for someone like me who doesn't understand half of the lingo used in forms.
Date published: 2023-04-02
Rated 1 out of 5 by from Charging for Basic Tax Prep Should Be Illegal The fact that I got to the end of what I thought would be free, to be forced to pay $119 for Premium, is infuriating. The fact that this 119 didn't even include state tax, and I was forced to pay another $60 on top, is absurd. The fact that my money will now be used to lobby Congress to keep this system in place despite the overwhelming will of the public, makes me almost physically ill.
Date published: 2023-04-02
Rated 5 out of 5 by from Makes Filing Taxes Easy. One Stop Shop I have used TurboTax for years. The platform is outstanding, simple, and catches mistakes. It asks all the important questions, and if/when you get stuck the live representatives are professional and experienced. I have a variety of incomes, and situations. All of which TurboTax is able to handle. I enjoy not having to leave home and find a quality tax accountant. In general, the good tax accountants are booked and cannot take on more customers for those of you who refuse to do your own taxes. TurboTax is by far the best solution for me
Date published: 2023-04-02
Rated 5 out of 5 by from I Appreciate Turbo Tax This process has become increasingly easier in recent years. I like that check the returns and that they explain things as you go along. It helps that you can ask for help at any time. I really appreciate it being so easy. And it's free!
Date published: 2023-04-02
Rated 4 out of 5 by from First Tax Need to have more help during these not sure everything was right.
Date published: 2023-04-02
Rated 5 out of 5 by from Works great! easy and thurough Walks me through the entire tax process and even had answers, when i stopped to ask. used it for years now and have never had an issue with pulling data from last year. Super easy to use.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4642
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Upcharged for unused features, couldn't cancel Very frustrated that I paid for live without using it because I misclicked the initial options. When trying to cancel it, I was unable to.
Date published: 2023-04-02
Rated 5 out of 5 by from I've been happy with TurboTax for almost 10 years I like using Turbotax as it gives me the awareness of how my taxes are calculated, how decisions I make during the year affect my taxes, and easy guidance throughout the process that limit my research time as compared to when I filled out my own paper taxes.
Date published: 2023-04-02
Rated 1 out of 5 by from high price for supposed to be free charged me 54 dollars forma return that was supposed to be free. I will not muse you next year
Date published: 2023-04-02
Rated 5 out of 5 by from Always Easy! I enjoy using TurboTax because it's easy and doesn't take forever.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is the bees knees TurboTax makes filing taxes super easy for someone like me who doesn't understand half of the lingo used in forms.
Date published: 2023-04-02
Rated 1 out of 5 by from Charging for Basic Tax Prep Should Be Illegal The fact that I got to the end of what I thought would be free, to be forced to pay $119 for Premium, is infuriating. The fact that this 119 didn't even include state tax, and I was forced to pay another $60 on top, is absurd. The fact that my money will now be used to lobby Congress to keep this system in place despite the overwhelming will of the public, makes me almost physically ill.
Date published: 2023-04-02
Rated 5 out of 5 by from Makes Filing Taxes Easy. One Stop Shop I have used TurboTax for years. The platform is outstanding, simple, and catches mistakes. It asks all the important questions, and if/when you get stuck the live representatives are professional and experienced. I have a variety of incomes, and situations. All of which TurboTax is able to handle. I enjoy not having to leave home and find a quality tax accountant. In general, the good tax accountants are booked and cannot take on more customers for those of you who refuse to do your own taxes. TurboTax is by far the best solution for me
Date published: 2023-04-02
Rated 5 out of 5 by from I Appreciate Turbo Tax This process has become increasingly easier in recent years. I like that check the returns and that they explain things as you go along. It helps that you can ask for help at any time. I really appreciate it being so easy. And it's free!
Date published: 2023-04-02
Rated 4 out of 5 by from First Tax Need to have more help during these not sure everything was right.
Date published: 2023-04-02
Rated 5 out of 5 by from Works great! easy and thurough Walks me through the entire tax process and even had answers, when i stopped to ask. used it for years now and have never had an issue with pulling data from last year. Super easy to use.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4642