TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax works great Super happy with everything. The software was great
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Wonderful Was able to complete all the essential tax forms easily.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax Charges I really like using Turbo Tax. It makes doing taxes a lot easier. I have a question on the charges. I have used Turbo Tax for several years and have an on-line account. This year, in January, I purchased Turbo Tax at Costco - it looked much cheaper than what I pay each to file. However, it never asked for the code in the package. So, I ended up paying $105 to Turbo Tax and the $54 I spent at Costco was useless. What’s the story? How come I couldn’t input the code from the box I bought at Costco instead of the $105 charge?
Date published: 2021-05-18
Rated 5 out of 5 by from So helpful! Walked me right through with explanations and support. Couldn't have done my first LLC tax prep without you!
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use Quick and easy to use filed taxes in less than 45 minutes.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is a life saver I went through the quetions and didn't need to ask for help. Everything went smooth. It took a while because I went slow to make sure I didn't make any mistakes.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is great turbo tax is a great, fast and easy every time I use it.
Date published: 2021-05-18
Rated 3 out of 5 by from RSU sale to cover cause error that block e-file. I imported the 1099-B forms in TurboTax Mac version. One of the1099-B is for vesting RSU sale to cover tax. I followed the instructions and reference to the online TT community. When I ran the SmartCheck, I got this error "RSU Row 25 column C vesting date cannot be later than date sold" got all my RSU transactions. I search TT support and user community and there are other users experienced the same problem. As stated by one of the users, TT will not e-file with this error. Several users point out that the vested dates are correct and it seems to be a bug in TT. The latest updated was posted 4 days before the 2020 deadline. https://ttlc.intuit.com/community/investments-and-rental-properties/discussion/rsu-vesting-date-error/00/1841924 I did not want to print the 130+ pages tax return and mail it and debug the generated Form "Employee Stock Transaction Worksheet" and "Capital Gain (Loss) Adjustments Worksheet" generated by the import. There are several issues with the generated worksheet, for example, the company name in the form does not match and I got "Not company stock" in the company name. Eventually, I deleted all imported 1099-B and re-enter manually and examinated the generated worksheets. The problem was fixed and I can e-file my tax return.
Date published: 2021-05-18
Rated 1 out of 5 by from zero support - phone/chat or otherwise I mistakenly agreed to get live support as I had a question, after waiting 30 min, I gave up, but they still charged me for it. I called to have them refund me but it was over an hour wait on the phone to talk to anyone - what a joke.
Date published: 2021-05-18
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax was super easy to use for both my Federal and State Taxes
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 446
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax works great Super happy with everything. The software was great
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Wonderful Was able to complete all the essential tax forms easily.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax Charges I really like using Turbo Tax. It makes doing taxes a lot easier. I have a question on the charges. I have used Turbo Tax for several years and have an on-line account. This year, in January, I purchased Turbo Tax at Costco - it looked much cheaper than what I pay each to file. However, it never asked for the code in the package. So, I ended up paying $105 to Turbo Tax and the $54 I spent at Costco was useless. What’s the story? How come I couldn’t input the code from the box I bought at Costco instead of the $105 charge?
Date published: 2021-05-18
Rated 5 out of 5 by from So helpful! Walked me right through with explanations and support. Couldn't have done my first LLC tax prep without you!
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use Quick and easy to use filed taxes in less than 45 minutes.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is a life saver I went through the quetions and didn't need to ask for help. Everything went smooth. It took a while because I went slow to make sure I didn't make any mistakes.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is great turbo tax is a great, fast and easy every time I use it.
Date published: 2021-05-18
Rated 3 out of 5 by from RSU sale to cover cause error that block e-file. I imported the 1099-B forms in TurboTax Mac version. One of the1099-B is for vesting RSU sale to cover tax. I followed the instructions and reference to the online TT community. When I ran the SmartCheck, I got this error "RSU Row 25 column C vesting date cannot be later than date sold" got all my RSU transactions. I search TT support and user community and there are other users experienced the same problem. As stated by one of the users, TT will not e-file with this error. Several users point out that the vested dates are correct and it seems to be a bug in TT. The latest updated was posted 4 days before the 2020 deadline. https://ttlc.intuit.com/community/investments-and-rental-properties/discussion/rsu-vesting-date-error/00/1841924 I did not want to print the 130+ pages tax return and mail it and debug the generated Form "Employee Stock Transaction Worksheet" and "Capital Gain (Loss) Adjustments Worksheet" generated by the import. There are several issues with the generated worksheet, for example, the company name in the form does not match and I got "Not company stock" in the company name. Eventually, I deleted all imported 1099-B and re-enter manually and examinated the generated worksheets. The problem was fixed and I can e-file my tax return.
Date published: 2021-05-18
Rated 1 out of 5 by from zero support - phone/chat or otherwise I mistakenly agreed to get live support as I had a question, after waiting 30 min, I gave up, but they still charged me for it. I called to have them refund me but it was over an hour wait on the phone to talk to anyone - what a joke.
Date published: 2021-05-18
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax was super easy to use for both my Federal and State Taxes
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 446