TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 4 out of 5 by
davies46 from
Good title
I like the prompts and explanations. I didn't like the end part where I printed the return. I somehow got my return and all supporting schedules--72 pages in all. I suppose that might help if called in for a sit-down audit but, geez, too much paper!
Date published: 2023-04-06
Rated 4 out of 5 by
Aghiassos from
A problem this time
I've used Turbo Tax for nearly ten years, without a glitch, but this year, after the review of my Federal information, a window asking me about out-of-pocket expenses for health insurance popped up, saying that we might be able to reduce our taxes with those numbers. My wife spent a couple of days contacting people to get the information, but when I tried to input it into TurboTax, that window never came. I called TurboTax to find out what was happening, which took three hours. I would urge you to have a real person answer the phone, who could then triage my problem and decide whether to send me to the machine or, if my problem warrants it, to a real person. Tax preparation is too complex for someone to be able to communicate their needs by choosing between the few options offered.
Date published: 2023-04-06
Rated 5 out of 5 by
OH Gal from
Very easy to do your own taxes!
I've used Turbo Tax for years now, and I will continue to use it! If you can answer simple questions (mostly yes/no) then you can do your own taxes! It's always available to you to do your taxes, so you don't have to make an appointment! Just do them on your time!
Date published: 2023-04-06
Rated 5 out of 5 by
JacWei from
Pretty straight forward if you're prepared.
It's pretty straight forward if you have all of your documents with you. Double the time you think it will take if you don't have all of your documents lined up.
Date published: 2023-04-06
Rated 2 out of 5 by
Ughhhhhhhhhhhhhhhhh from
Scam pricing
Being told its free to file then FORCED to upgrade with premium. What a joke. Ill go back to just filing with H & R block. Cost me less if not the same to just have them do it for me. Thanks for my $50 return...feels so good to be stewing it up in poverty over here.
Date published: 2023-04-06
Rated 5 out of 5 by
Abigail282947371 from
Great!
Great! Really helpful and very friendly. Thank you!
Date published: 2023-04-06
Rated 5 out of 5 by
Deano34 from
Good stuff
I’ve been a customer for over ten years and won’t go anywhere else. Took less than one hour …
Date published: 2023-04-06
Rated 5 out of 5 by
gurita66 from
Turbo Tax 22023
Very easy to file. I will recommend to every person I hnow
Date published: 2023-04-06
Rated 3 out of 5 by
Not Happy wit U from
2022 Turbo tax
Had a few more curve balls this year. Don't like some of the changes. Delayed my filing for no valid reason
Date published: 2023-04-06
Rated 5 out of 5 by
Shalifoe from
Turbo Tax is so simple and easy
Got a call with help on a question, excellent service
All TurboTax® Offerings Reviews - Page 4122
Date published: 2023-04-06
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
davies46 from
Good title
I like the prompts and explanations. I didn't like the end part where I printed the return. I somehow got my return and all supporting schedules--72 pages in all. I suppose that might help if called in for a sit-down audit but, geez, too much paper!
Date published: 2023-04-06
Rated 4 out of 5 by
Aghiassos from
A problem this time
I've used Turbo Tax for nearly ten years, without a glitch, but this year, after the review of my Federal information, a window asking me about out-of-pocket expenses for health insurance popped up, saying that we might be able to reduce our taxes with those numbers. My wife spent a couple of days contacting people to get the information, but when I tried to input it into TurboTax, that window never came. I called TurboTax to find out what was happening, which took three hours. I would urge you to have a real person answer the phone, who could then triage my problem and decide whether to send me to the machine or, if my problem warrants it, to a real person. Tax preparation is too complex for someone to be able to communicate their needs by choosing between the few options offered.
Date published: 2023-04-06
Rated 5 out of 5 by
OH Gal from
Very easy to do your own taxes!
I've used Turbo Tax for years now, and I will continue to use it! If you can answer simple questions (mostly yes/no) then you can do your own taxes! It's always available to you to do your taxes, so you don't have to make an appointment! Just do them on your time!
Date published: 2023-04-06
Rated 5 out of 5 by
JacWei from
Pretty straight forward if you're prepared.
It's pretty straight forward if you have all of your documents with you. Double the time you think it will take if you don't have all of your documents lined up.
Date published: 2023-04-06
Rated 2 out of 5 by
Ughhhhhhhhhhhhhhhhh from
Scam pricing
Being told its free to file then FORCED to upgrade with premium. What a joke. Ill go back to just filing with H & R block. Cost me less if not the same to just have them do it for me. Thanks for my $50 return...feels so good to be stewing it up in poverty over here.
Date published: 2023-04-06
Rated 5 out of 5 by
Abigail282947371 from
Great!
Great! Really helpful and very friendly. Thank you!
Date published: 2023-04-06
Rated 5 out of 5 by
Deano34 from
Good stuff
I’ve been a customer for over ten years and won’t go anywhere else. Took less than one hour …
Date published: 2023-04-06
Rated 5 out of 5 by
gurita66 from
Turbo Tax 22023
Very easy to file. I will recommend to every person I hnow
Date published: 2023-04-06
Rated 3 out of 5 by
Not Happy wit U from
2022 Turbo tax
Had a few more curve balls this year. Don't like some of the changes. Delayed my filing for no valid reason
Date published: 2023-04-06
Rated 5 out of 5 by
Shalifoe from
Turbo Tax is so simple and easy
Got a call with help on a question, excellent service
All TurboTax® Offerings Reviews - Page 4122
Date published: 2023-04-06