TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Tech Error with Employer's state ID in W2 I've run into this issue 2 years in a row now and keep forgetting to use a different tax filing service. The Employer's state ID number is typed in 100% accurately into the W2 but when I do the "Review" for the state tax side of things it keeps telling me there's an error. It is shown EXACTLY how it is on my W2 form. I even tried using lower case letters at the end because online forums say to try that. I have to file my state taxes by physical mail again because Turbotax's system thinks my Employers state ID number is incorrect even though it's not.
Date published: 2023-04-11
Rated 4 out of 5 by from turbo tax it was very easy to do - count not print my return
Date published: 2023-04-11
Rated 5 out of 5 by from Easy brezzy It was easy because of the available Q&A on site.I used Turbo Tax before and I am very pleased.
Date published: 2023-04-11
Rated 5 out of 5 by from very easy! it was much easier than I thought; I feel confident in my return.
Date published: 2023-04-11
Rated 5 out of 5 by from great quick easy and explainable Help is always there and Turbo tax makes it easy to understatnd and not miss anything
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax is confusing and FREE is NOT FREE It took me all day to enter info, only to find that I had STANDARD
Date published: 2023-04-11
Rated 5 out of 5 by from great great every year. always easy. step by step. no problem
Date published: 2023-04-11
Rated 5 out of 5 by from Taxes Easy and smooth. Easy to follow. Easier done than said.
Date published: 2023-04-11
Rated 2 out of 5 by from NOT SURE WHY IT COST SO MUCH MY REFUND WAS CLOSE TO $500 I USED NO SERVICES OTHER THAN WHAT WAS FREE AND AM GETTING UNDER 200 AFTER ALL IS SAID AND DONE.
Date published: 2023-04-11
Rated 5 out of 5 by from Simple and Straightforward Always been easy to use and any changes they make the next year they make it easy to understand.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3817
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Tech Error with Employer's state ID in W2 I've run into this issue 2 years in a row now and keep forgetting to use a different tax filing service. The Employer's state ID number is typed in 100% accurately into the W2 but when I do the "Review" for the state tax side of things it keeps telling me there's an error. It is shown EXACTLY how it is on my W2 form. I even tried using lower case letters at the end because online forums say to try that. I have to file my state taxes by physical mail again because Turbotax's system thinks my Employers state ID number is incorrect even though it's not.
Date published: 2023-04-11
Rated 4 out of 5 by from turbo tax it was very easy to do - count not print my return
Date published: 2023-04-11
Rated 5 out of 5 by from Easy brezzy It was easy because of the available Q&A on site.I used Turbo Tax before and I am very pleased.
Date published: 2023-04-11
Rated 5 out of 5 by from very easy! it was much easier than I thought; I feel confident in my return.
Date published: 2023-04-11
Rated 5 out of 5 by from great quick easy and explainable Help is always there and Turbo tax makes it easy to understatnd and not miss anything
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax is confusing and FREE is NOT FREE It took me all day to enter info, only to find that I had STANDARD
Date published: 2023-04-11
Rated 5 out of 5 by from great great every year. always easy. step by step. no problem
Date published: 2023-04-11
Rated 5 out of 5 by from Taxes Easy and smooth. Easy to follow. Easier done than said.
Date published: 2023-04-11
Rated 2 out of 5 by from NOT SURE WHY IT COST SO MUCH MY REFUND WAS CLOSE TO $500 I USED NO SERVICES OTHER THAN WHAT WAS FREE AND AM GETTING UNDER 200 AFTER ALL IS SAID AND DONE.
Date published: 2023-04-11
Rated 5 out of 5 by from Simple and Straightforward Always been easy to use and any changes they make the next year they make it easy to understand.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3817