TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from review We have used accountants, tax preparation services and now Turbo Tax, which has been by far the easiest and most cost effective.
Date published: 2023-04-11
Rated 3 out of 5 by from Surprised I like using this product but the $40 processing fee is bogus. Filing electronically cost you nothing. Finally, it is a surprise to find out you are giving $40 of our refund to Intuit. It is like a secret tax.
Date published: 2023-04-11
Rated 2 out of 5 by from AGI ISSUE I have used TurboTax for years and the past couple of years have not been able to file electronically due to it unable to validate my AGI from previous year.
Date published: 2023-04-11
Rated 4 out of 5 by from turbo tax review It returns you to a page sometimes when you want to continue on a page. Some things that aren't explained real clear I will have to leave the program to read it on the IRS web page. It is expensive to use and to send in a payment by credit card.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is quick and easy, I will use them every year.
Date published: 2023-04-11
Rated 2 out of 5 by from They will charge extra I had some federal assistance for part of last year, because my income at the time was low enough to qualify for it. Now, I have to pay extra not just for my federal, but also for multiple state returns. Apparently requiring federal aid costs extra. I tried using a site from the IRS website, and they quoted me for even less of a return with the same information. In other countries they just use modern technology to, ya know, not take extra tax money and extort you through tax filing companies. Too bad lobbying exists and we will never know that simple luxury because iT cReAtEs MoRe JoBs. After the headaches, I am glad to be done with this and get what is left of my refund. Once you click the "deluxe" edition, good luck getting it removed, too. You need to contact customer support to put that item back on the shelf. One last word of advice, they will charge you again if you "automatically" deduct from your return to pay.
Date published: 2023-04-11
Rated 5 out of 5 by from Perfect Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy and fantastic! TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by from Nick was great. I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by from Disappointment For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3804
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from review We have used accountants, tax preparation services and now Turbo Tax, which has been by far the easiest and most cost effective.
Date published: 2023-04-11
Rated 3 out of 5 by from Surprised I like using this product but the $40 processing fee is bogus. Filing electronically cost you nothing. Finally, it is a surprise to find out you are giving $40 of our refund to Intuit. It is like a secret tax.
Date published: 2023-04-11
Rated 2 out of 5 by from AGI ISSUE I have used TurboTax for years and the past couple of years have not been able to file electronically due to it unable to validate my AGI from previous year.
Date published: 2023-04-11
Rated 4 out of 5 by from turbo tax review It returns you to a page sometimes when you want to continue on a page. Some things that aren't explained real clear I will have to leave the program to read it on the IRS web page. It is expensive to use and to send in a payment by credit card.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is quick and easy, I will use them every year.
Date published: 2023-04-11
Rated 2 out of 5 by from They will charge extra I had some federal assistance for part of last year, because my income at the time was low enough to qualify for it. Now, I have to pay extra not just for my federal, but also for multiple state returns. Apparently requiring federal aid costs extra. I tried using a site from the IRS website, and they quoted me for even less of a return with the same information. In other countries they just use modern technology to, ya know, not take extra tax money and extort you through tax filing companies. Too bad lobbying exists and we will never know that simple luxury because iT cReAtEs MoRe JoBs. After the headaches, I am glad to be done with this and get what is left of my refund. Once you click the "deluxe" edition, good luck getting it removed, too. You need to contact customer support to put that item back on the shelf. One last word of advice, they will charge you again if you "automatically" deduct from your return to pay.
Date published: 2023-04-11
Rated 5 out of 5 by from Perfect Always easy to understand and to follow instructions
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is easy and fantastic! TurboTax walked me through everything in a logical format and helped me with errors made from my brokerage account.
Date published: 2023-04-11
Rated 5 out of 5 by from Nick was great. I worked with two different tax experts this season. The previous one was a disaster. disorganized, problematic, complaining, missing things, not knowledgeable. But I asked for a chance and I was matched with Nick, who was thorough, detailed, respectful and detail-oriented. It also resulted in a smaller tax burden..!
Date published: 2023-04-11
Rated 1 out of 5 by from Disappointment For students with very low income and without any refund it is disappointing to pay 125 US dollars! Will not use this software again.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3804