TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Not as satisfied as in the past In previous years you looked at my return from the year before and filled in lots of info
Date published: 2023-04-14
Rated 3 out of 5 by from not so great at the details was not able to properly fill in the 1095-a or locate the fields in need of review and it screwed up my fthb credit re-payment
Date published: 2023-04-14
Rated 1 out of 5 by from Glitches I had a TERRIBLE time filing this year. Probbly won't use TT next year. Had a glitch doing Federal. Six weeks later, when I tried to do my state, same thing. Combined, I was on the phone with them for three hours. Three hours out of my life! I should get a refund in full for payment.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy process I love that all the steps are laid out and clear explanantions of the entire process are always available.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax helps tax novices like me I am a novice at filing taxes and turbo tax made it manageable and secure.
Date published: 2023-04-14
Rated 5 out of 5 by from big fan I have been using turbo tax for a few years for my own business and it saves me time and money compared to the old accountant I used to use.
Date published: 2023-04-14
Rated 3 out of 5 by from It used to be better I came back to Turbo Tax since I had used it in the past and remembered that it was really great at walking me through any life changes that might affect my taxes. Not this time. I had to dig into areas that it never brought me to and I also had to do some external research on what I can enter for certain things. I felt like I was being pressured into paying more for live tax help because of this. The self-preparing was already expensive and using that additional service would have cost me more than if I would have just given everything to a tax professional in my area. I don't even feel like I got enough tax breaks because I moved last year.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is awesome great experience with turbo tax. it was easy to understand
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to Use Pleasant and well thought out; will use in the future
Date published: 2023-04-14
Rated 5 out of 5 by from I love TurboTax It gets easier every year! I plan to continue using TurboTax.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2735
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as satisfied as in the past In previous years you looked at my return from the year before and filled in lots of info
Date published: 2023-04-14
Rated 3 out of 5 by from not so great at the details was not able to properly fill in the 1095-a or locate the fields in need of review and it screwed up my fthb credit re-payment
Date published: 2023-04-14
Rated 1 out of 5 by from Glitches I had a TERRIBLE time filing this year. Probbly won't use TT next year. Had a glitch doing Federal. Six weeks later, when I tried to do my state, same thing. Combined, I was on the phone with them for three hours. Three hours out of my life! I should get a refund in full for payment.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy process I love that all the steps are laid out and clear explanantions of the entire process are always available.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax helps tax novices like me I am a novice at filing taxes and turbo tax made it manageable and secure.
Date published: 2023-04-14
Rated 5 out of 5 by from big fan I have been using turbo tax for a few years for my own business and it saves me time and money compared to the old accountant I used to use.
Date published: 2023-04-14
Rated 3 out of 5 by from It used to be better I came back to Turbo Tax since I had used it in the past and remembered that it was really great at walking me through any life changes that might affect my taxes. Not this time. I had to dig into areas that it never brought me to and I also had to do some external research on what I can enter for certain things. I felt like I was being pressured into paying more for live tax help because of this. The self-preparing was already expensive and using that additional service would have cost me more than if I would have just given everything to a tax professional in my area. I don't even feel like I got enough tax breaks because I moved last year.
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is awesome great experience with turbo tax. it was easy to understand
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to Use Pleasant and well thought out; will use in the future
Date published: 2023-04-14
Rated 5 out of 5 by from I love TurboTax It gets easier every year! I plan to continue using TurboTax.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2735