TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 2 out of 5 by
Peter194501 from
Not as satisfied as in the past
In previous years you looked at my return from the year before and filled in lots of info
Date published: 2023-04-14
Rated 3 out of 5 by
nick cant file with TT from
not so great at the details
was not able to properly fill in the 1095-a or locate the fields in need of review and it screwed up my fthb credit re-payment
Date published: 2023-04-14
Rated 1 out of 5 by
Shireen 0501 from
Glitches
I had a TERRIBLE time filing this year. Probbly won't use TT next year. Had a glitch doing Federal. Six weeks later, when I tried to do my state, same thing. Combined, I was on the phone with them for three hours. Three hours out of my life! I should get a refund in full for payment.
Date published: 2023-04-14
Rated 5 out of 5 by
Linder213 from
Easy process
I love that all the steps are laid out and clear explanantions of the entire process are always available.
Date published: 2023-04-14
Rated 5 out of 5 by
Strodeventurer from
Turbo Tax helps tax novices like me
I am a novice at filing taxes and turbo tax made it manageable and secure.
Date published: 2023-04-14
Rated 5 out of 5 by
trouty2 from
big fan
I have been using turbo tax for a few years for my own business and it saves me time and money compared to the old accountant I used to use.
Date published: 2023-04-14
Rated 3 out of 5 by
Vikesfan4 from
It used to be better
I came back to Turbo Tax since I had used it in the past and remembered that it was really great at walking me through any life changes that might affect my taxes. Not this time. I had to dig into areas that it never brought me to and I also had to do some external research on what I can enter for certain things. I felt like I was being pressured into paying more for live tax help because of this. The self-preparing was already expensive and using that additional service would have cost me more than if I would have just given everything to a tax professional in my area. I don't even feel like I got enough tax breaks because I moved last year.
Date published: 2023-04-14
Rated 5 out of 5 by
Bobsokari from
turbo tax is awesome
great experience with turbo tax. it was easy to understand
Date published: 2023-04-14
Rated 5 out of 5 by
MAB2028 from
Easy to Use
Pleasant and well thought out; will use in the future
Date published: 2023-04-14
Rated 5 out of 5 by
Stubby7558 from
I love TurboTax
It gets easier every year! I plan to continue using TurboTax.
All TurboTax® Offerings Reviews - Page 2735
Date published: 2023-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Peter194501 from
Not as satisfied as in the past
In previous years you looked at my return from the year before and filled in lots of info
Date published: 2023-04-14
Rated 3 out of 5 by
nick cant file with TT from
not so great at the details
was not able to properly fill in the 1095-a or locate the fields in need of review and it screwed up my fthb credit re-payment
Date published: 2023-04-14
Rated 1 out of 5 by
Shireen 0501 from
Glitches
I had a TERRIBLE time filing this year. Probbly won't use TT next year. Had a glitch doing Federal. Six weeks later, when I tried to do my state, same thing. Combined, I was on the phone with them for three hours. Three hours out of my life! I should get a refund in full for payment.
Date published: 2023-04-14
Rated 5 out of 5 by
Linder213 from
Easy process
I love that all the steps are laid out and clear explanantions of the entire process are always available.
Date published: 2023-04-14
Rated 5 out of 5 by
Strodeventurer from
Turbo Tax helps tax novices like me
I am a novice at filing taxes and turbo tax made it manageable and secure.
Date published: 2023-04-14
Rated 5 out of 5 by
trouty2 from
big fan
I have been using turbo tax for a few years for my own business and it saves me time and money compared to the old accountant I used to use.
Date published: 2023-04-14
Rated 3 out of 5 by
Vikesfan4 from
It used to be better
I came back to Turbo Tax since I had used it in the past and remembered that it was really great at walking me through any life changes that might affect my taxes. Not this time. I had to dig into areas that it never brought me to and I also had to do some external research on what I can enter for certain things. I felt like I was being pressured into paying more for live tax help because of this. The self-preparing was already expensive and using that additional service would have cost me more than if I would have just given everything to a tax professional in my area. I don't even feel like I got enough tax breaks because I moved last year.
Date published: 2023-04-14
Rated 5 out of 5 by
Bobsokari from
turbo tax is awesome
great experience with turbo tax. it was easy to understand
Date published: 2023-04-14
Rated 5 out of 5 by
MAB2028 from
Easy to Use
Pleasant and well thought out; will use in the future
Date published: 2023-04-14
Rated 5 out of 5 by
Stubby7558 from
I love TurboTax
It gets easier every year! I plan to continue using TurboTax.
All TurboTax® Offerings Reviews - Page 2735
Date published: 2023-04-14