TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax makes taxes (almost) fun! I cannot imagine doing my taxes without turbo tax.. I am so grateful to have the detailed step by step explanations and on the rare occasion i can't find the answer to my question its so quick and easy to get a real person on the phone to help!
Date published: 2023-04-26
Rated 5 out of 5 by from EASY TO USE I HAD A GREAT TIME USING TURBO TAX AND DOING MY STATE AND FEDERAL TAXES
Date published: 2023-04-26
Rated 2 out of 5 by from Getting Too Expensive The services are no longer worth the price. There were also extra fees added at the very end that was not included in my final amount it said just a few slides prior. Plan to use TaxSlayer or another service next year no longer worth it.
Date published: 2023-04-25
Rated 5 out of 5 by from Phone agent was amazing With screen share and her knowledge, my issue was resolved insanely quickly with a side of professionalism.
Date published: 2023-04-25
Rated 5 out of 5 by from Great Service Quick and easy to follow - walks you through the process step by step.
Date published: 2023-04-25
Rated 5 out of 5 by from Neat! I like that when my forms were rejected, I was immediately notified and guided on exactly how to fix the problem.
Date published: 2023-04-25
Rated 2 out of 5 by from Filing Previous Year Greg W. was great, very professional and helpful. I would give him 10 stars. However, your product is not what you boast it to be. I cannot efile the previous year and also no one can seem to locate it. Even though I've printed it and have all of the paperwork. The first time I called for assistance the rep told me something was wrong with the system and I should call back tomorrow. The second time I called I was placed on hold until it hung up. The third time I got Greg. Please work out the kinks in your system. As I have to mail my 2021 in instead of efiling, I would like a refund for the $80 I paid. The website doesn't even tell me what to mail in for Fed and or State.
Date published: 2023-04-25
Rated 5 out of 5 by from great loved it very helpful and quick I will diffidently be flip here again
Date published: 2023-04-25
Rated 5 out of 5 by from Thanks TurboTax I am filing taxes for the first time ever and TurboTax made it very simple and easy.
Date published: 2023-04-25
Rated 4 out of 5 by from Turbo Tax costs too much compared to the return The charges were too high. The charges should be a percentage of the return if under a certain income. My Federal return was $221. After paying the fees, which I wasn't aware of until I finished my return, I only received $54. I could've used a cheaper service. Otherwise the software is great!
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 236
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax makes taxes (almost) fun! I cannot imagine doing my taxes without turbo tax.. I am so grateful to have the detailed step by step explanations and on the rare occasion i can't find the answer to my question its so quick and easy to get a real person on the phone to help!
Date published: 2023-04-26
Rated 5 out of 5 by from EASY TO USE I HAD A GREAT TIME USING TURBO TAX AND DOING MY STATE AND FEDERAL TAXES
Date published: 2023-04-26
Rated 2 out of 5 by from Getting Too Expensive The services are no longer worth the price. There were also extra fees added at the very end that was not included in my final amount it said just a few slides prior. Plan to use TaxSlayer or another service next year no longer worth it.
Date published: 2023-04-25
Rated 5 out of 5 by from Phone agent was amazing With screen share and her knowledge, my issue was resolved insanely quickly with a side of professionalism.
Date published: 2023-04-25
Rated 5 out of 5 by from Great Service Quick and easy to follow - walks you through the process step by step.
Date published: 2023-04-25
Rated 5 out of 5 by from Neat! I like that when my forms were rejected, I was immediately notified and guided on exactly how to fix the problem.
Date published: 2023-04-25
Rated 2 out of 5 by from Filing Previous Year Greg W. was great, very professional and helpful. I would give him 10 stars. However, your product is not what you boast it to be. I cannot efile the previous year and also no one can seem to locate it. Even though I've printed it and have all of the paperwork. The first time I called for assistance the rep told me something was wrong with the system and I should call back tomorrow. The second time I called I was placed on hold until it hung up. The third time I got Greg. Please work out the kinks in your system. As I have to mail my 2021 in instead of efiling, I would like a refund for the $80 I paid. The website doesn't even tell me what to mail in for Fed and or State.
Date published: 2023-04-25
Rated 5 out of 5 by from great loved it very helpful and quick I will diffidently be flip here again
Date published: 2023-04-25
Rated 5 out of 5 by from Thanks TurboTax I am filing taxes for the first time ever and TurboTax made it very simple and easy.
Date published: 2023-04-25
Rated 4 out of 5 by from Turbo Tax costs too much compared to the return The charges were too high. The charges should be a percentage of the return if under a certain income. My Federal return was $221. After paying the fees, which I wasn't aware of until I finished my return, I only received $54. I could've used a cheaper service. Otherwise the software is great!
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 236