TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Turbo Tax is the best! I am on a very fixed income and I really appreciate that Turbo Tax does not charge me to use their service.
Date published: 2022-05-22
Rated 1 out of 5 by from Turn for the worse In previous years TurboTax has been great and straightforward. I'm not sure if it's because I started my taxes late this year or what but I've faced nothing but frustration and challenges. Received a pathetic return as well.
Date published: 2022-05-22
Rated 4 out of 5 by from Had difficulty in com[leting the filing After entering our pin numbers and drivers license numbers and hitting continue, I thought I had completed the process. It wasn't until a month later that I looked for confirmation, found non and went back to submit. I know it was my error, but this year the directions were not clear to me. Even though I have successfully used TurboTax for a number of years
Date published: 2022-05-22
Rated 5 out of 5 by from Great Servir Turbo Tax Online was easy to use, very thorough, the directions were clear, and it's great value for money.
Date published: 2022-05-22
Rated 3 out of 5 by from lost my 2020 return Can not find my 2020 return that had been rejected
Date published: 2022-05-22
Rated 2 out of 5 by from It tries - kind of Filling out with a schedule K was a real pain. Also couldn't file an extension very easily. I did do an extension, but the system didn't remember that I did that. It could use some improvements. It does tend to ask questions over and over again.
Date published: 2022-05-22
Rated 5 out of 5 by from Taking care of an annual dread Working with my TurboTax Expert was the best!! I hate doing my taxes. They literally cause me anxiety. Having a pro that I know will file them correctly gave me peace of mind. They are very efficient! Quick text messages to let me know what they need from me and what I need to do. Then they take care of the rest! Perfect for me being an introvert! This was my 2nd year using TurbTax with Expert help! I will continue to file my taxes this way! Can't recommend enough!
Date published: 2022-05-22
Rated 4 out of 5 by from A little work but not bad for free First time the program got stuck on a loop and wouldn't let me finish filing. Second time not bad but agi is giving me a headache.
Date published: 2022-05-22
Rated 2 out of 5 by from Turbo Tax was weird this year I found this year's version of Turbo Tax very difficult to navigate compared to previous years. As a result, I got myself an accountant, so I won't have to use it again.
Date published: 2022-05-22
Rated 4 out of 5 by from I love TurboTax TurboTax has helped me navigate complicated tax situations that were new to me like submitting 1099s for contractors I hired. I am really grateful for TurboTax! I would give 5 stars except I have been having tons of problems with their app and website recently. This is the first time it has ever happened but it caused me to efile my 2021 taxes later than I wanted to.
Date published: 2022-05-22
All TurboTax® Offerings Reviews - Page 218
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best! I am on a very fixed income and I really appreciate that Turbo Tax does not charge me to use their service.
Date published: 2022-05-22
Rated 1 out of 5 by from Turn for the worse In previous years TurboTax has been great and straightforward. I'm not sure if it's because I started my taxes late this year or what but I've faced nothing but frustration and challenges. Received a pathetic return as well.
Date published: 2022-05-22
Rated 4 out of 5 by from Had difficulty in com[leting the filing After entering our pin numbers and drivers license numbers and hitting continue, I thought I had completed the process. It wasn't until a month later that I looked for confirmation, found non and went back to submit. I know it was my error, but this year the directions were not clear to me. Even though I have successfully used TurboTax for a number of years
Date published: 2022-05-22
Rated 5 out of 5 by from Great Servir Turbo Tax Online was easy to use, very thorough, the directions were clear, and it's great value for money.
Date published: 2022-05-22
Rated 3 out of 5 by from lost my 2020 return Can not find my 2020 return that had been rejected
Date published: 2022-05-22
Rated 2 out of 5 by from It tries - kind of Filling out with a schedule K was a real pain. Also couldn't file an extension very easily. I did do an extension, but the system didn't remember that I did that. It could use some improvements. It does tend to ask questions over and over again.
Date published: 2022-05-22
Rated 5 out of 5 by from Taking care of an annual dread Working with my TurboTax Expert was the best!! I hate doing my taxes. They literally cause me anxiety. Having a pro that I know will file them correctly gave me peace of mind. They are very efficient! Quick text messages to let me know what they need from me and what I need to do. Then they take care of the rest! Perfect for me being an introvert! This was my 2nd year using TurbTax with Expert help! I will continue to file my taxes this way! Can't recommend enough!
Date published: 2022-05-22
Rated 4 out of 5 by from A little work but not bad for free First time the program got stuck on a loop and wouldn't let me finish filing. Second time not bad but agi is giving me a headache.
Date published: 2022-05-22
Rated 2 out of 5 by from Turbo Tax was weird this year I found this year's version of Turbo Tax very difficult to navigate compared to previous years. As a result, I got myself an accountant, so I won't have to use it again.
Date published: 2022-05-22
Rated 4 out of 5 by from I love TurboTax TurboTax has helped me navigate complicated tax situations that were new to me like submitting 1099s for contractors I hired. I am really grateful for TurboTax! I would give 5 stars except I have been having tons of problems with their app and website recently. This is the first time it has ever happened but it caused me to efile my 2021 taxes later than I wanted to.
Date published: 2022-05-22
All TurboTax® Offerings Reviews - Page 218