TURBOTAX LIVE CUSTOMER REVIEWS

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Student
Rated 1 out of 5 by from Can't e-file; rejected! Paid for e-file Have used Turbo Tax for years. This year it did not work. Paid to e-file and was rejected. Had to file by mail - could not resolve issue despite all info being correct. Want a refund for filing fee. How do you get their attention?
Date published: 2021-05-18
Rated 3 out of 5 by from Really disappointed this year When we got our check in the mail with extra charges saying it was refused direct deposit at our bank. We have used Turbo tax for years and this is the first time we have had extra charges and any problems with our direct deposit. it was not clear that there was a 3rd party involved that would be handling our return.
Date published: 2021-05-18
Rated 5 out of 5 by from Still going... I've been using TurboTax since about '93 and while I know that it isn't bug free (NO annually updated software is) no mistake or flaw has surfaced in the 27 years I've used it. I've watched my neighbor use their main competitor's product (that I won't name) and wasn't impressed.
Date published: 2021-05-18
Rated 5 out of 5 by from Very User Friendly Simple and Direct with the instructions and links to additional info needed to complete filing. Definitely recommend.
Date published: 2021-05-18
Rated 4 out of 5 by from Good for first time user First time filing without a preparer and fairly easy.
Date published: 2021-05-18
Rated 5 out of 5 by from Great service. Definitely recommend Very easy to use. Helpful team members. Thanks for all the help TurboTax
Date published: 2021-05-18
Rated 5 out of 5 by from Solved Errors I could not find where a piece of Info was suppose to go. But the great help that I got solved my problem. Thanks so much
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Quick easy and to the point very simple to understand!
Date published: 2021-05-18
Rated 5 out of 5 by from I love this software! I have been doing our taxes for more than 40 years with Turbo Tax. This year we refinanced our home and wasn't sure if I should do it myself or not. As I put the paperwork together for an accountant, I realized everything he wanted was just what I had prepared for entering into TurboTax ... so I did it myself!
Date published: 2021-05-18
Rated 4 out of 5 by from Some confusion this year TurboTax generally works well and we haven't had major issues. This year I had to file a return on behalf of my mother who passed away. The instructions for filing for a deceased person were not clear - I finally figured out I had to file by mail, and I didn't need an extra form that TurboTax told me I needed. It also didn't tell me to include Letters Testamentary from the court that name me as executor of her will. I found out about that on the IRS filing instructions.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 172
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Can't e-file; rejected! Paid for e-file Have used Turbo Tax for years. This year it did not work. Paid to e-file and was rejected. Had to file by mail - could not resolve issue despite all info being correct. Want a refund for filing fee. How do you get their attention?
Date published: 2021-05-18
Rated 3 out of 5 by from Really disappointed this year When we got our check in the mail with extra charges saying it was refused direct deposit at our bank. We have used Turbo tax for years and this is the first time we have had extra charges and any problems with our direct deposit. it was not clear that there was a 3rd party involved that would be handling our return.
Date published: 2021-05-18
Rated 5 out of 5 by from Still going... I've been using TurboTax since about '93 and while I know that it isn't bug free (NO annually updated software is) no mistake or flaw has surfaced in the 27 years I've used it. I've watched my neighbor use their main competitor's product (that I won't name) and wasn't impressed.
Date published: 2021-05-18
Rated 5 out of 5 by from Very User Friendly Simple and Direct with the instructions and links to additional info needed to complete filing. Definitely recommend.
Date published: 2021-05-18
Rated 4 out of 5 by from Good for first time user First time filing without a preparer and fairly easy.
Date published: 2021-05-18
Rated 5 out of 5 by from Great service. Definitely recommend Very easy to use. Helpful team members. Thanks for all the help TurboTax
Date published: 2021-05-18
Rated 5 out of 5 by from Solved Errors I could not find where a piece of Info was suppose to go. But the great help that I got solved my problem. Thanks so much
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome! Quick easy and to the point very simple to understand!
Date published: 2021-05-18
Rated 5 out of 5 by from I love this software! I have been doing our taxes for more than 40 years with Turbo Tax. This year we refinanced our home and wasn't sure if I should do it myself or not. As I put the paperwork together for an accountant, I realized everything he wanted was just what I had prepared for entering into TurboTax ... so I did it myself!
Date published: 2021-05-18
Rated 4 out of 5 by from Some confusion this year TurboTax generally works well and we haven't had major issues. This year I had to file a return on behalf of my mother who passed away. The instructions for filing for a deceased person were not clear - I finally figured out I had to file by mail, and I didn't need an extra form that TurboTax told me I needed. It also didn't tell me to include Letters Testamentary from the court that name me as executor of her will. I found out about that on the IRS filing instructions.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 172