TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax rules! Another death march down IRS lane done! Thanks TurboTax
Date published: 2023-04-18
Rated 2 out of 5 by from Too expensive You have to pay for premium even though you have nothing to report for the current year but just because you have a HSA account or carry over losses. How lame.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great Awesome Professional Easy to use easy to file
Date published: 2023-04-18
Rated 5 out of 5 by from always keeping up to date Been using it for at least 10 years and its been pretty consistent. I DID LIKE THIS YEARS VERSION. Pretty easy to go back on forth to the areas needed
Date published: 2023-04-18
Rated 5 out of 5 by from Filer Friendly Turbo Tax I have used Turbo Tax to file for MANY years. It continues to become more user friendly all the time. I love the suggestions throughout the filing process. The option to upgrade your plan as the need becomes apparent it a bonus! (no need to start all over again!) Having the security that my personal information is securely store for the next year is a load off my mind!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is a great service. Filing my Federal & State Taxes was easy using Turbo Tax. I am a returning client. I also used the live chat feature this year. Great experience with this service. My questions were answered promptly.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best So fast an easy....never a need to worry. Don't waste your money going to HR block or some other brick and morter tax prep place.
Date published: 2023-04-18
Rated 3 out of 5 by from First Time Filer, Used Turbotax and still alive I completely take accountability for being a first time filer and with more to learn regarding finances and taxes at large. I must say representative Maurisha with TurboTax customer service was helpful and patient with me, so I am thankful for that; and even learned something new from her. I do believe there was a lack of communication with Turbo Tax to customers (as a first time filer (self-employed)) which lacked to state there was a cost for the filing self-employed, and only after going through the timely task of putting so much information in was I made aware that there was a fee for filing self-employed that my type of filing, though I clicked on free filing and do not recall mention of any additional fee. Basically, the uppercut of a filing fee was not expected, and to have been made aware of the fee to file federal and state would have been helpful, as opposed to seeing the number owed in taxes grow, think that is the total amount to be paid, but then Turbo Tax has its unstated fee. Ultimately, the transparency of the total amount a person is paying (Turbotax fees and tax fees) being posted together to know the total amount as more information is added and numbers are moving up and down can be helpful to know the TOTAL amount of money one is expected to pay. God bless you.
Date published: 2023-04-18
Rated 4 out of 5 by from Helpful Tax tool Turbo Tax is a helpful tax filing tool with an easy to use interface.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is expensive I am a college student and I had to pay over $200 to file my returns. This was 1/3 of my refund.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1564
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax rules! Another death march down IRS lane done! Thanks TurboTax
Date published: 2023-04-18
Rated 2 out of 5 by from Too expensive You have to pay for premium even though you have nothing to report for the current year but just because you have a HSA account or carry over losses. How lame.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great Awesome Professional Easy to use easy to file
Date published: 2023-04-18
Rated 5 out of 5 by from always keeping up to date Been using it for at least 10 years and its been pretty consistent. I DID LIKE THIS YEARS VERSION. Pretty easy to go back on forth to the areas needed
Date published: 2023-04-18
Rated 5 out of 5 by from Filer Friendly Turbo Tax I have used Turbo Tax to file for MANY years. It continues to become more user friendly all the time. I love the suggestions throughout the filing process. The option to upgrade your plan as the need becomes apparent it a bonus! (no need to start all over again!) Having the security that my personal information is securely store for the next year is a load off my mind!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is a great service. Filing my Federal & State Taxes was easy using Turbo Tax. I am a returning client. I also used the live chat feature this year. Great experience with this service. My questions were answered promptly.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best So fast an easy....never a need to worry. Don't waste your money going to HR block or some other brick and morter tax prep place.
Date published: 2023-04-18
Rated 3 out of 5 by from First Time Filer, Used Turbotax and still alive I completely take accountability for being a first time filer and with more to learn regarding finances and taxes at large. I must say representative Maurisha with TurboTax customer service was helpful and patient with me, so I am thankful for that; and even learned something new from her. I do believe there was a lack of communication with Turbo Tax to customers (as a first time filer (self-employed)) which lacked to state there was a cost for the filing self-employed, and only after going through the timely task of putting so much information in was I made aware that there was a fee for filing self-employed that my type of filing, though I clicked on free filing and do not recall mention of any additional fee. Basically, the uppercut of a filing fee was not expected, and to have been made aware of the fee to file federal and state would have been helpful, as opposed to seeing the number owed in taxes grow, think that is the total amount to be paid, but then Turbo Tax has its unstated fee. Ultimately, the transparency of the total amount a person is paying (Turbotax fees and tax fees) being posted together to know the total amount as more information is added and numbers are moving up and down can be helpful to know the TOTAL amount of money one is expected to pay. God bless you.
Date published: 2023-04-18
Rated 4 out of 5 by from Helpful Tax tool Turbo Tax is a helpful tax filing tool with an easy to use interface.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax is expensive I am a college student and I had to pay over $200 to file my returns. This was 1/3 of my refund.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1564