TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from turbotax issues Tax return rejected and no help to fix it. Help is very unhelpful. Will not use turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by from consistency is key Year after year yal get better and have made tax time a breeze. Keep going I'll gladly pay.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great Easy to use. Very thorough on all subjects. Helpful support.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent TurboTax makes such a dreadful process easier. It adds peace of mind by offering much support.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Thorough I felt confident using TurboTax. The lifetime guarantee means a lot as well. The system explained every step of the way clearer than our CPA ever did. Will continue filing our taxes through TurboTax from now on!
Date published: 2023-04-18
Rated 1 out of 5 by from Will Never Use Again This year Turbo Tax was a great disappointment. I had two calls into your "Experts" and they put me on hold so they could research the answer to my questions. One person came on and all they did was to direct me to an IRS website to look the information up for myself. The other call resulted in the person not know how to help or to fully understand my question. Their response was, the information on the step by step entries on the Turbo Tax site are no longer applicable. Thus that is why my $39,000 listed of deductions was reduced to only $19,000. I felt that neither person was of any help.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax again! Easy to use again. Confident about my return. I will use again next year!
Date published: 2023-04-18
Rated 5 out of 5 by from ease of use helpful direction feel confident secure with procedure and research of turbo questions and coverage
Date published: 2023-04-18
Rated 1 out of 5 by from Error in the auto-import - rejected return An Error in the auto-import caused one of my EIN's not import correctly, causing my returns to be rejected and increasing my likelihood of audit. I also wasn't able to access the mail portion to send in until the next day. Very dissatisfied
Date published: 2023-04-18
Rated 3 out of 5 by from Cost issues I signed up for basic service and because i sold a home screens blocked my finishing return without upgrading to almost triple original cost. I got connected with help and called 800#. The person who helped me was great, and went over filing and got me a big discount in the end. I was about to cancel service but got help I needed quickly
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1438
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from turbotax issues Tax return rejected and no help to fix it. Help is very unhelpful. Will not use turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by from consistency is key Year after year yal get better and have made tax time a breeze. Keep going I'll gladly pay.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great Easy to use. Very thorough on all subjects. Helpful support.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent TurboTax makes such a dreadful process easier. It adds peace of mind by offering much support.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Thorough I felt confident using TurboTax. The lifetime guarantee means a lot as well. The system explained every step of the way clearer than our CPA ever did. Will continue filing our taxes through TurboTax from now on!
Date published: 2023-04-18
Rated 1 out of 5 by from Will Never Use Again This year Turbo Tax was a great disappointment. I had two calls into your "Experts" and they put me on hold so they could research the answer to my questions. One person came on and all they did was to direct me to an IRS website to look the information up for myself. The other call resulted in the person not know how to help or to fully understand my question. Their response was, the information on the step by step entries on the Turbo Tax site are no longer applicable. Thus that is why my $39,000 listed of deductions was reduced to only $19,000. I felt that neither person was of any help.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax again! Easy to use again. Confident about my return. I will use again next year!
Date published: 2023-04-18
Rated 5 out of 5 by from ease of use helpful direction feel confident secure with procedure and research of turbo questions and coverage
Date published: 2023-04-18
Rated 1 out of 5 by from Error in the auto-import - rejected return An Error in the auto-import caused one of my EIN's not import correctly, causing my returns to be rejected and increasing my likelihood of audit. I also wasn't able to access the mail portion to send in until the next day. Very dissatisfied
Date published: 2023-04-18
Rated 3 out of 5 by from Cost issues I signed up for basic service and because i sold a home screens blocked my finishing return without upgrading to almost triple original cost. I got connected with help and called 800#. The person who helped me was great, and went over filing and got me a big discount in the end. I was about to cancel service but got help I needed quickly
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1438