TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from Big Problem With Mandatory Software Update While nearing the place where I could electronically submit my federal and state returns, I saw a screen requiring a Turbo Tax software update. As I have never had any problem with any updating in the more than 20 years I have used Turbo Tax to do our taxes, I clicked on "update". I received an MS Installer Error 1603 message, and was unable to move forward. I tried unsuccessfully for more than 24 hours, and ended up losing my completed tax return and having to redo it. I tried the suggestions online and in an email sent by someone in Turbo Tax customer service. Nothing worked, and I am now deeply disappointed in Turbo Tax' inability to help me.
Date published: 2022-04-16
Rated 3 out of 5 by from Good, but some coding errors Overall fairly smooth however I spent 45min or mone on the phone with an assistant as we tried to troubleshoot why an error kept reoccurring on a change of residency form. Eventually we figured out that on one of the many input screens from a previous prompt, the software didn't round up the amount like it had everywhere else in the filing. Once we caught that and correct, the issue was soved. 45min on the phone after 30min of DMing to discover that it was just a small coding bug that was giving me the grief.
Date published: 2022-04-16
Rated 3 out of 5 by from Was better in the past Some things were great, like importing pdf documents, but it didn't look at my 2020 information
Date published: 2022-04-16
Rated 5 out of 5 by from saved data it was relatively quick and easy. I found the tips very helpful.
Date published: 2022-04-16
Rated 5 out of 5 by from nice and easy makes it simple even if you are not that tech savvy
Date published: 2022-04-16
Rated 5 out of 5 by from Great Job Answered all the questions I had in a timely matter.
Date published: 2022-04-16
Rated 5 out of 5 by from 5 Years and Counting I have used TurboTax for five years now. I've constantly received solid support and service. It's easy and they make it even easier as you return. 3 out of my 5 filings had multiple jobs and different states on them and I was able to it completely on my own. I've filed my wife's Real Estate Taxes on TurboTax and we did great. Highly Recommend
Date published: 2022-04-16
Rated 5 out of 5 by from East peasy Turbo tax makes it so easy. The employee codes is wonderful
Date published: 2022-04-16
Rated 5 out of 5 by from WAY TO GO I WOULD RECOMMEND, I HAVE USED TURBOTAX FOR THE PAST 6 YEARS
Date published: 2022-04-16
Rated 2 out of 5 by from its almost useful I love the check at the end to make sure everything is correct, then when it tells you your Schedule K1 box 17 Item V 199statement A is missing, even though you entered it. then you go back, turbo tax asks you for the info...you enter twice basicly and you still cant get pass the error. then you cannot efile. then you just leave it off because the software doesnt allow you to correct it just look at it.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1369
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Big Problem With Mandatory Software Update While nearing the place where I could electronically submit my federal and state returns, I saw a screen requiring a Turbo Tax software update. As I have never had any problem with any updating in the more than 20 years I have used Turbo Tax to do our taxes, I clicked on "update". I received an MS Installer Error 1603 message, and was unable to move forward. I tried unsuccessfully for more than 24 hours, and ended up losing my completed tax return and having to redo it. I tried the suggestions online and in an email sent by someone in Turbo Tax customer service. Nothing worked, and I am now deeply disappointed in Turbo Tax' inability to help me.
Date published: 2022-04-16
Rated 3 out of 5 by from Good, but some coding errors Overall fairly smooth however I spent 45min or mone on the phone with an assistant as we tried to troubleshoot why an error kept reoccurring on a change of residency form. Eventually we figured out that on one of the many input screens from a previous prompt, the software didn't round up the amount like it had everywhere else in the filing. Once we caught that and correct, the issue was soved. 45min on the phone after 30min of DMing to discover that it was just a small coding bug that was giving me the grief.
Date published: 2022-04-16
Rated 3 out of 5 by from Was better in the past Some things were great, like importing pdf documents, but it didn't look at my 2020 information
Date published: 2022-04-16
Rated 5 out of 5 by from saved data it was relatively quick and easy. I found the tips very helpful.
Date published: 2022-04-16
Rated 5 out of 5 by from nice and easy makes it simple even if you are not that tech savvy
Date published: 2022-04-16
Rated 5 out of 5 by from Great Job Answered all the questions I had in a timely matter.
Date published: 2022-04-16
Rated 5 out of 5 by from 5 Years and Counting I have used TurboTax for five years now. I've constantly received solid support and service. It's easy and they make it even easier as you return. 3 out of my 5 filings had multiple jobs and different states on them and I was able to it completely on my own. I've filed my wife's Real Estate Taxes on TurboTax and we did great. Highly Recommend
Date published: 2022-04-16
Rated 5 out of 5 by from East peasy Turbo tax makes it so easy. The employee codes is wonderful
Date published: 2022-04-16
Rated 5 out of 5 by from WAY TO GO I WOULD RECOMMEND, I HAVE USED TURBOTAX FOR THE PAST 6 YEARS
Date published: 2022-04-16
Rated 2 out of 5 by from its almost useful I love the check at the end to make sure everything is correct, then when it tells you your Schedule K1 box 17 Item V 199statement A is missing, even though you entered it. then you go back, turbo tax asks you for the info...you enter twice basicly and you still cant get pass the error. then you cannot efile. then you just leave it off because the software doesnt allow you to correct it just look at it.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1369