TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax In the world's most places easy to use and very informative.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is a great tool and it gets better every Turbo Tax is a great asset and gets better every year i use it. I had one problem, i starter to input my wife's expenses for her day care service and hit premium by mistake and i couldn't drop the additional charges. i tried going back through the product but the system would not let me change the charges.
Date published: 2023-04-18
Rated 5 out of 5 by from Ease of use Easy to use software. It may cost more than some of the competitors, but Turbo Tax is a popular and respected company to file with.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax - Simple and Easy This is a very well designed software that guides the user through the process of preparing an effective tax return.
Date published: 2023-04-18
Rated 5 out of 5 by from very good good, nice service and good people, we will continue to use Turbo Tax year after year
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX PREMIUM IS ON POINT STARTED INPUT EARLY MORNING AND WAS EASY AND INFORMATIVE AT SAME TIME. WILL USE IT AGAIN NEXT YEAR.
Date published: 2023-04-18
Rated 5 out of 5 by from I like it I’m 22 years old self employed Paving and Outdoor Work Contractor Filedmy 1099 NEC by my self pretty easy as long as you keep receipts and keep track of your business related spending
Date published: 2023-04-18
Rated 3 out of 5 by from It gets the job done, but a little excessive I've used TurboTax for a few years now. It's pretty easy to use, but they ask a lot of extra questions, and if you have to go back and fix anything you have to basically go back through all of these questions you've already answered. They could easily cut the prep time if they figured out how to keep this from happening. Also, they wanted/needed information updated for our side businesses but they didn't tell us which one or what they specifically needed. I went through it twice trying to figure it out (again answering questions I had already answered) but couldn't figure it out so I finally checked "Update later" so I could move on and file my taxes.
Date published: 2023-04-18
Rated 4 out of 5 by from Doing better There has been many improvements over the years but accessing and analyzing past years data is still awkward. Overall competition can’t do it either.
Date published: 2023-04-18
Rated 1 out of 5 by from Double Charged Credit Card I have told countless people to use TurboTax because of how great their service is. Hoever, this year, I go to pay for the fees and as of current, they have DOUBLE CHARGED MY CREDIT CARD AND CUSTOMER SERVICE WON'T ANSWER MY CALLS SO I CAN GET A REFUND. I AM FURIOUS!!! I am out an extra $188.68. CUSTOMER SERVICE NEEDS TO REFUND MY CREDIT CARD NOW!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1369
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax In the world's most places easy to use and very informative.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is a great tool and it gets better every Turbo Tax is a great asset and gets better every year i use it. I had one problem, i starter to input my wife's expenses for her day care service and hit premium by mistake and i couldn't drop the additional charges. i tried going back through the product but the system would not let me change the charges.
Date published: 2023-04-18
Rated 5 out of 5 by from Ease of use Easy to use software. It may cost more than some of the competitors, but Turbo Tax is a popular and respected company to file with.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax - Simple and Easy This is a very well designed software that guides the user through the process of preparing an effective tax return.
Date published: 2023-04-18
Rated 5 out of 5 by from very good good, nice service and good people, we will continue to use Turbo Tax year after year
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX PREMIUM IS ON POINT STARTED INPUT EARLY MORNING AND WAS EASY AND INFORMATIVE AT SAME TIME. WILL USE IT AGAIN NEXT YEAR.
Date published: 2023-04-18
Rated 5 out of 5 by from I like it I’m 22 years old self employed Paving and Outdoor Work Contractor Filedmy 1099 NEC by my self pretty easy as long as you keep receipts and keep track of your business related spending
Date published: 2023-04-18
Rated 3 out of 5 by from It gets the job done, but a little excessive I've used TurboTax for a few years now. It's pretty easy to use, but they ask a lot of extra questions, and if you have to go back and fix anything you have to basically go back through all of these questions you've already answered. They could easily cut the prep time if they figured out how to keep this from happening. Also, they wanted/needed information updated for our side businesses but they didn't tell us which one or what they specifically needed. I went through it twice trying to figure it out (again answering questions I had already answered) but couldn't figure it out so I finally checked "Update later" so I could move on and file my taxes.
Date published: 2023-04-18
Rated 4 out of 5 by from Doing better There has been many improvements over the years but accessing and analyzing past years data is still awkward. Overall competition can’t do it either.
Date published: 2023-04-18
Rated 1 out of 5 by from Double Charged Credit Card I have told countless people to use TurboTax because of how great their service is. Hoever, this year, I go to pay for the fees and as of current, they have DOUBLE CHARGED MY CREDIT CARD AND CUSTOMER SERVICE WON'T ANSWER MY CALLS SO I CAN GET A REFUND. I AM FURIOUS!!! I am out an extra $188.68. CUSTOMER SERVICE NEEDS TO REFUND MY CREDIT CARD NOW!!!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1369